Product Manager

• Jul 2023 - Present

• Spearheading the development and launch of multiple products, successfully leading it from ideation to GTM execution.• Product leader with a proven track record in driving cross-functional teams, ensuring alignment and timely delivery against challenging milestones.• Managed a diverse team of designers, engineers, and marketers to bring to market products that resonate with customers and achieve business objectives.• Adept at market analysis, gathering customer insights, and translating them into actionable product strategies that drive growth and user engagement.• Strong believer in data-driven decision making, utilizing both quantitative and qualitative data to optimize product features and user experiences.• Collaborative communicator who bridges the gap between technical and non-technical stakeholders, ensuring seamless product development and launch processes.• Committed to fostering an environment of innovation, inclusivity, and continuous learning. Show less

Customer Success Manager

• Aug 2022 - Jul 2023

• Passionate about ensuring customers not only used our product, but achieved their desired outcomes with it.• Proven track record in nurturing client relationships, understanding their needs, and ensuring they realise the full value of our solutions.• Skilled in onboarding, training, and driving product adoption, resulting in increased customer satisfaction, retention, and growth.• Collaborative team player who liaised between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs.• Advocate for customer-centric improvements, championing their feedback to drive product and service enhancements.• Managed a portfolio with a value of over $1 Million ARR which included many key accounts.• Identified up-sell opportunities and achieved trusted advisor status.• I believe in a proactive approach to customer success, always seeking ways to mitigate potential issues and anticipating customer needs before they arose. Show less

Organiser

• Aug 2022 - Present

A community for Customer Success (CS) Managers in Brisbane to share knowledge, stories and tackle challenges together! A community for Customer Success (CS) Managers in Brisbane to share knowledge, stories and tackle challenges together!

Customer Success / Sourcing Optimisation Specialist

• Jan 2022 - Aug 2022

• Champion of customer excellence, dedicated to ensuring users don’t just adopt our products, but also achieve significant value and satisfaction from them. • Master at understanding and nurturing vital client relationships, translating intricate needs into dynamic strategies that bolster customer success and retention. • Proficient in onboarding and training initiatives, skills that synergize with a knack for identifying top talent and matching them to roles where they shine brightest. • Seamlessly integrate customer feedback into the talent sourcing process, ensuring that we pinpoint and attract candidates who resonate with our commitment to client success. • Natural networker, adept at building bridges between potential talent, internal teams, and our diverse customer base. • Innovative in approach, constantly refining recruitment strategies by infusing insights from customer interactions and market trends. • Proactively tackle challenges head-on, whether it's anticipating customer needs or pinpointing the next star player for our organization. • Committed to the belief that the right talent drives exceptional customer experiences, and passionate about finding those perfect matches. Show less

Assistant Store Manager

• Jul 2021 - Jan 2022

Thrived on challenges and focused on self-development to excel in this high-performance environment. • Conducted daily observations on the team members and providing on-the-run coaching • Ensured the team were actively participating in training and keeping up to date on business knowledge • Drove team culture and built a high-performing sales team • Engaged with the local community to seek out opportunities and partnerships Thrived on challenges and focused on self-development to excel in this high-performance environment. • Conducted daily observations on the team members and providing on-the-run coaching • Ensured the team were actively participating in training and keeping up to date on business knowledge • Drove team culture and built a high-performing sales team • Engaged with the local community to seek out opportunities and partnerships

Business Consultant (Telstra TLS)

• Oct 2020 - Aug 2021

* Vita was acquired by Telstra* • Consulted with businesses to understand their present & and future needs, informing them of products and services provided by Telstra, tailoring personalised benefits and identifying opportunities to cross-sell; • Understood, and communicated Telstra’s value propositions so customers would choose Telstra as their total ICT provider; • Utilised available sales tools and consistently delivered customer service in line with the consultative selling framework; • Proactively delivered an exceptional level of customer service through on time completion of advocacy activities in line with Telstra’s operating rhythm; • Met sales and KPI targets, and demonstrated the ability to break sales targets into manageable components by focusing on the key business drivers (i.e. GPH, conversion, average transaction value, attachment rates, fixed product sales etc.); • Identified business customers with complex business needs and was able consult around products that would help their business thrive. Best Customer Experience award for Q3 2021 for QLD Show less

Assistant Funeral Director

• Mar 2020 - Jun 2021

Supporting families to farewell loved ones the way that they deserve by listening and creating meaningful ways to celebrate ones life. Supporting families to farewell loved ones the way that they deserve by listening and creating meaningful ways to celebrate ones life.

Freelance Photographer

• Feb 2019 - Apr 2021

Selected and assembled proper equipment, and picked settings and props based on client’s wishes and theme of the photoshoot. Properly lit subjects using artificial or natural lighting and used flashes and reflectors where necessary. Determined desired images and compositions and chose equipment, props, settings and lighting to achieve desired results. Retouched, resized and enhanced images as needed using Photoshop & Lightroom and or other photography software Selected and assembled proper equipment, and picked settings and props based on client’s wishes and theme of the photoshoot. Properly lit subjects using artificial or natural lighting and used flashes and reflectors where necessary. Determined desired images and compositions and chose equipment, props, settings and lighting to achieve desired results. Retouched, resized and enhanced images as needed using Photoshop & Lightroom and or other photography software

Sales Development Representative

• Feb 2017 - Nov 2020

Construction Laborer

• Apr 2016 - Feb 2017

Farm Worker

• Jan 2014 - Apr 2016