Experience

MSM Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Knowledge System Specialist

  • Mar 2022 - Present

  Provide support for USASOC (United States Army Special Operations Command) with SharePoint, Microsoft Teams, PowerApps, PowerAutomate, Office 365, ect. Management of 400+ sites and permissions, management of 1500+ customers, and extensive PowerApp Canvas and Form development. Some of my achievements include: ●Selected and put on a team of 4 to create a universal tracker/PowerApp for the entirety of USASOC. ●Promotion and raise within 10 months of being at the company. Provide support for USASOC (United States Army Special Operations Command) with SharePoint, Microsoft Teams, PowerApps, PowerAutomate, Office 365, ect. Management of 400+ sites and permissions, management of 1500+ customers, and extensive PowerApp Canvas and Form development. Some of my achievements include: ●Selected and put on a team of 4 to create a universal tracker/PowerApp for the entirety of USASOC. ●Promotion and raise within 10 months of being at the company.



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Information Technology Specialist

  • Sep 2016 - May 2022

  ●Designed and managed a Sharepoint Website for over 500+ Users. ●Re-image and update 4-5 computers a day or up to 15+ computers a week. ●Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. ●Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions. ●Disassembled computer systems to troubleshoot and resolve hardware issues. ●Delivered local and remote Tier 1 IT support for hardware and software to company personnel. ●Configured new employee work stations consisting of hardware, software and peripheral devices. ●Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns. ●Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware. ●Maintain an active Secret security clearance. ●Submit trouble tickets with Remedy and converse with NEC on more complex issues. Show less