Experience

Denton County Public Health

• United States
• Government Administration
• 1 - 100 Employee

• Assistant Preparedness and SNS Coordinator

  • Aug 2018 - Present



FEMA

• Government Administration
• 700 & Above Employee

• Supervisory Emergency Management Specialist

  • May 2016 - May 2018

  • Conducts analysis of difficult survivor-centric assistance issues in the recovery statutes, regulations, policies, and procedures that impact the delivery and implementation of FEMA recovery regulations and policy.• Administers programs and plans impacting the delivery of recovery programs and services to support individuals and communities affected by disasters in their efforts to recover through the FEMA Individual Assistance and Public Assistance programs.• Supports the coordination and development of disaster recovery training, exercises, and assistance. Evaluates and produces recommendations regarding efficiency issues and the evaluation of major administrative aspects of disaster recovery programs.• Plans and schedules work to be accomplished by subordinates. Provides subordinates the requirements and descriptions of the work to be performed and tracks progress. Sets priorities and annual goals for subordinates.• Determines needed and available resources and capacities, as well as future sources, to support emergency recovery activities.

• Program Analyst

  • Jul 2012 - May 2016

  • Evaluated the impact of new program policies and procedures on the National Emergency Management Information System (NEMIS) and determined measures of effectiveness related to Resource Service Center functions in order to perform detailed performance analysis.• Served as an advisor for a wide range of Resource Service Center and division level initiatives.• Proposed plans, strategies, and recommendations for the development of new systems, policies, studies, and approaches for improving system efficiencies and/or customer service.• Independently identified the need for and performed special studies, which included analysis of data. Developed formats to report the results of the studies and recommended alternative courses of actions.• Planned, developed, maintained, and monitored integrated reporting systems affecting programs with interrelated functions and operations. Communicated information to management for effective evaluation of program operations and performance.• Researched and analyzed complex program issues. Based on conditions and factors that related to the subject program and related programs, determined what information was required, and collected information from many sources.• Compiled, assembled, and classified statistics from source materials, computed statistical data, and verified the authenticity of the source material.• Communicated recommendations and proposals related to applicant disaster assistance services and activities to various levels of staff and other FEMA departments including headquarters, regional, contracted and/or disaster field office personnel.



TD Auto Finance

• Customer Service Supervisor

  • Oct 2008 - Jul 2012

  • Recruit, train, and supervise up to 25 lease finalization representatives. Fostering an environment in which account holders enjoy high levels of service and employees are motivated to deliver legendary customer service. • Analyze and coordinate all staffing needs in order to maintain departmental headcount.• Provide performance coaching and ongoing training to increase measurable performance results.• Deliver creative solutions to complex and/or critical business processes.• Contribute to process optimization such as: creating business rules, redefining department structure, and integrating new ideas.• Motivate a team of Lease Finalization Agents to achieve department annual loss mitigation goals by collecting on lease end balances.



FCA Fiat Chrysler Automobiles

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Lease Remarketing Training Specialist

  • Nov 2005 - Oct 2008

   Developed Lease Remarketing Training Manuals for Pre-Terminations and Post Terminations Departments. Coordinated New Hire Orientation and graduation, skill based workshops and lunch and learns. Facilitated and executed allotted training programs, courses, modules to support technical and skill based competencies to operation. Performed field observations in functional training areas to determine trends and training needs. Organized Team Building activities for Chrysler Financial departments and employees; trained leaders and subject matter experts on how to utilize such activities to generate a cohesive team environment.

• Lease Remarketing Maturity Advisor

  • Jun 2003 - Nov 2005

   Researched and analyzed credit risks, assessed credit history, and approved or denied extension of credit to customers.  Analyze credit data to determine the degree of risk involved in extending credit. Make decisions to approve or deny the extension of credit within set credit authority established by senior management and state/federal laws Develop sufficient dealer relationships to ensure volume objectives and credit quality. Capture automotive finance contracts that meet profitability criteria for pricing and performance. Ensure all queues are worked to acceptable service levels. Conducted joint dealer calls with Dealer Relationship Manager (DRM) on an as needed basis.

• Account Manager

  • Apr 2001 - Jun 2003

   Implemented effective queue strategies to maximize effectiveness and minimize losses. Utilized skip tracing/collection tools to locate account holders successfully. Balanced daily collection activities with multiple repossession agencies. Maintained legal and corporate compliance to strict ISO policies and procedures, and provided customer service to Independent Referral Contractors.