Experience

Compass Power Solutions Limited

• Nigeria
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Network Technical Support

  • Jan 2018 - Present

  •Designed and configured complex wireless networking that supports open or secured access and the ability to support surveillance applications. •Supported the implementation of new computers and software for users, including setting up user accounts and passwords. •Provided technical support to end-users regarding hardware and software issues, conducted remote sessions with vendors as needed. •Managed and supported the Active Directory environment, including user accounts, groups, computers, etc. •Provided technical support for users of all levels in a fast-paced environment. •Installed and configured new hardware, including servers, workstations, printers and other peripherals as needed. •Installation of LAN, WAN and Intercom, Structure Cabling and Cable Management. •Developed Network Expansion by using routers (Wavion, Linksys, D-link, TP-Link, Mikrotik, Cisco routers etc.), Switches and other network devices. Show less



Foxtel Engineering Services Ltd

• Lagos, Nigeria

• Security Systems Installer

  • Oct 2015 - Dec 2018

  • Performed installation and commissioning of closed circuit television systems. • Evaluated, diagnosed, troubleshooted CCTV systems and perform repairs as necessary. • Trained personnel on how to install and remotely view CCTV systems. • Planned site Survey for CCTV installation. • Trained CCTV operators on its functions and provide manuals and procedures when needed. • Provisioned cloud DVRs and NVRs for remote viewing. • Prepared, monitored and report on all planned Corrective and preventative maintenance for all security systems CCTV, Access Control and Intercom Systems. Show less



Swift networks Ltd

• Lagos, Nigeria

• Technical support Engineer

  • Dec 2012 - Oct 2015

  • Work closely with Sales Team to provide accurate services and information about product and services to the walk in customers. • Customer education on basic troubleshooting steps to create awareness of help yourself among customers in order to minimize walk in. • Support, monitor, test and troubleshoot hardware/software network related problems. • Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame • Support and maintain end user requirements, including troubleshooting, account maintenance. • Installation of LAN, WAN and Voice, Structure Cabling and Cable Management. • Helped clients develop strategic plans for their Network Expansion by using routers (Wavion, Linksys, D-link, TP-Link, Mikrotik, Cisco routers etc.), Switches and other network devices. •Designed and configured complex wireless networking that supports open or secured access and the ability to support surveillance applications. •Timely reporting any abnormal findings on the networks/modem after visits are shared with the management on weekly basis. •Acted as Tier II/ III line of support for LAN/ WAN trouble tickets. •Assisted users facing network problems. Performed advanced troubleshooting, diagnostics and provided tier-1 solutions to network failures. •Worked in coordination with team members to decrease key IT problems and complete assigned projects. •Ensured that the assigned tickets from Customer Relationship Management are qualitatively closed with proper comments and findings. •Provide required IT-support for Server Applications, business applications and firewall services ( Cyberoam router, Fortinet router etc ). •Carried out site survey for point to point network. •Supervised Installation of sectorial antenna for point to point network. •Installation of microwave radios ( SAF, CERAGON,HUAWEI) for point to point network. •Performed trace maintenance for congested Base Stations. Show less