Experience

COVID-19 Quarantine Victoria

• Australia
• Government Administration
• 100 - 200 Employee

• Operations Manager

  • Feb 2022 - Present

  Forming part of the Senior Management team, I am responsible for ensuring the day-to-day operations of Victoria's purpose build Covid Quarantine Facility. My major responsibility is to ensure the facility is managed in line with the priorities, policies and procedures of the CQV program and current Public Health advice. This is inclusive of mitigating incidences & emergencies along with the effective and timely reporting to all stakeholders whilst communicating to stakeholders difficult decisions to guests whist maintaining a positive experience.

• Site Manager

  • Nov 2021 - Feb 2022

• Assistant Site Manager - Site Services

  • Jul 2020 - Feb 2022

  The role monitors/oversees the day-to-day operational performance, safety & security of hotel quarantine for residents, staff & stakeholders. Working collaboratively within a dynamic andchallenging environment, ensuring effective coordination & communication delivered timely during incidents and emergencies within a high volume, fast paced environment with competing demands.



Virgin Australia

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Cabin Leader - Virgin Australia International

  • Feb 2017 - Apr 2022

  Onboard Manager leading a team encompassing all aspects of the flight to ensure the highest standards of safety & security are met in accordance with set criteria outlined by Virgin Australia & Government regulations - CASA. Upholding customer service excellence ensuring that guests needs were met and resolving escalated matters in a calm and efficient manner.

• VIP Concierge Ground Operations

  • Jun 2019 - Dec 2019

  Supporting Virgin Australia VIP guests throughout their travel journey, ensuring the highest of customer service and standard is delivered at all times.

• Cabin Supervisor

  • 2012 - 2017

• Cabin Crew

  • Mar 2008 - 2012



Virgin America

• United States
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • 2010 - 2011

  Chosen to be 1 of 3 Virgin Blue Cabin Crew to work with Virgin America in San Francisco on a Cultural Exchange Program. Chosen to be 1 of 3 Virgin Blue Cabin Crew to work with Virgin America in San Francisco on a Cultural Exchange Program.