Senior Energy Policy Officer

• Feb 2022 - Present

Project Manager

• Apr 2015 - Feb 2022

Managed a number of energy and benefits advice projects, including: - An advice service for households covering energy saving advice, benefits/welfare rights advice, income maximization, and budgeting advice- An energy efficiency grant scheme to encourage local housing associations to upgrade their housing stock with more energy efficient heating and insulation- Previous projects have included schemes that have provided the installation of energy efficiency measures (heating and insulation upgrades) into homes, from survey stage through to installation and inspections; this included scheme set up, liaising with customers, surveyors, contractors and funders, and budget management, all with a tight deadline and high quality requirements. Skills included: project management from inception to completion, administration, budget management, marketing, customer relations, stakeholder engagement, staff management Show less

Benefits Advice Coordinator

• Jul 2009 - Mar 2015

Managed a number of benefits/welfare rights projects, that provided benefit entitlement advice to householders across Northern Ireland. This advice included entitlement checks, competing application forms, and assisting clients with appeals as required. As well as carrying out the advice, was responsible for managing a team of 3 Benefits Advice Officers, project management, marketing and budgets.

Referrals Manager

• Jul 2013 - Aug 2014

Managed the marketing of an energy efficiency scheme for householders in Northern Ireland, that installed energy efficiency measures in 5000 homes per year. Responsible for generating referrals for the scheme by carrying out marketing activities, creating media content, establishing referral mechanisms with community contacts, attending community events, political party conferences and other relevant events. Other responsibilities included staff management and project management of small projects. Show less

Project Officer

• Jun 2006 - Jul 2009

Day to day management of range of energy efficiency projects. This included managing grants for energy efficiency measures, liaising with customers, contractors and stakeholders, marketing, processing claims and invoicing, and managing the project budgets. Also delivered benefits/welfare rights project from 2008, including initial project set up and marketing.

Education and Awareness Facilitator

• Apr 2005 - Jun 2006

Delivering energy efficiency presentation to schools (Key Stage 2) to tie in with Eco Schools and curriculum. In addition, I also delivered energy efficiency presentations to community groups, etc. Provided energy efficiency advice face to face at different locations including shopping centres, exhibitions and events.

Energy Advisor

• Aug 2004 - Mar 2005

Provided energy advice to householders through a local adviceline service, home visits and face to face at events. Advice included top tips on saving energy, identifying energy efficiency measures suitable for a home, and signposting/referrals to grants.

Customer Service Representative

• Sep 1998 - Aug 2004

I held a range of customer service roles before Bryson Energy – including Customer Advisor for Scottish/British Gas, Customer Advisor for the Passport Service, Customer Advisor for Bureau de Change in Lunn Poly. I also volunteered for 6 months with VSO (Volunteer Services Overseas) where I held work placements with Groundwork Thames Valley and The Environmental Centre High Wycombe (for 3 months), and a work placement in India working with Mountain Childrens Forum (for 3 months). I held a range of customer service roles before Bryson Energy – including Customer Advisor for Scottish/British Gas, Customer Advisor for the Passport Service, Customer Advisor for Bureau de Change in Lunn Poly. I also volunteered for 6 months with VSO (Volunteer Services Overseas) where I held work placements with Groundwork Thames Valley and The Environmental Centre High Wycombe (for 3 months), and a work placement in India working with Mountain Childrens Forum (for 3 months).