Experience

University of Louisville Trager Institute

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Program Coordinator

  • Nov 2020 - Present

  -Actively recruited and retained administrators from various nursing homes to participate in the National Nursing Home COVID-19 Action Network.-Proven ability to work with an interdisciplinary team of medical professionals, behavioral health specialists, and community members.-Demonstrated exceptional interpersonal and communication skills-Proven organizational abilities-Actively participated on a staff committee to develop and implement health equity initiatives within the organization-Demonstrated competence utilizing Dropbox-Proven ability to conduct data entry duties- Assisted with supervising and managing practicum students- Development of program calendar- Provided resourcing to older adults in need of services- Coordinated with external agencies to collaborate and meet the needs of older adults- Facilitated ICME trainings- Provided social and emotional support to older adults with one or more chronic conditions Show less

• Flourish Care Navigator

  • May 2020 - Present

  -Received training with an interdisciplinary curriculum to ensure the necessary knowledge, skills, and attitudes of interdisciplinary geriatric healthcare-Provided navigation support as needed for the patients assigned-Provided ongoing support to 8 patients weekly-Developed and implemented programs to provide a holistic approach to health care-Proven ability to seek relevant resources and interventions for patients-Retained patient documentation in a secured, confidential and accurate manner-Proven ability to maintain HIPPA compliance-Proven ability to take on leadership role with incoming students-Completed training in health equity and inclusion of LGBTQ+ community members Show less



USA Cares

• Non-profit Organizations

• Case Resource Manager

  • Feb 2020 - Mar 2020

  -Assisted military personnel, veterans, and their families with applying for financial assistance -Conducted phone and email correspondence with service members and/or their families while maintaining excellent phone and electronic etiquette with financial assistance and account payments -Conducted needs and eligibility assessments telephonically and making sound judgments in diverse situations -Demonstrated the ability to uphold client confidentiality and program guidelines -Proven ability to work with veterans of diverse backgrounds with sensitivity to differences in relationship and client needs Show less



Commonwealth of Kentucky Cabinet for Health and Family Services

• United States
• Government Administration
• 500 - 600 Employee

• Family Support Specialist

  • May 2018 - Feb 2020

  -Assisted 50 plus clients weekly with applying for social service benefits -Received and placed inbound/outbound phone calls using excellent phone etiquette to assist clients with social service benefits while being sensitive to all communication barriers -Responsible for charting detailed information and notating the client’s case records -Demonstrated ability to comply with HIPAA guidelines when utilizing multiple federal and state data bases in securing confidential information -Proven ability to work with families of diverse cultural/ethnic backgrounds with sensitivity to differences in relationships and client needs Show less



RxCrossroads Pharmacy

• Canada
• Personal Care Product Manufacturing

• Patient Care Specialist II

  • Aug 2017 - May 2018

  -Received and placed Inbound/Outbound phone calls using excellent phone etiquette to assist patients and medical personnel the requests of replacement medications -Responsible for working in multiple computer programs such as Outlook, iCMS, and ScriptMed -Assisted 40 plus patients and medical personnel daily with scheduling the shipment of replacement medication while being sensitive to all communication barriers -Responsible for charting detailed information in patient and medical facilitator case records -Proven ability to facilitate the accurate shipment of medication being sent to patient homes and medical facilities across the United States -Provided training to new employees Show less



Bright Expectations Chid Developement Center

• Lead Toddler Teacher

  • Dec 2016 - Aug 2017

  -Demonstrate and teach basic social and emotional skills -Conducted home visits and parent/teacher conferences -Developed weekly news letters and lesson plans (individualized and group) -Lead class of eight 2-year olds. -Demonstrate and teach basic social and emotional skills -Conducted home visits and parent/teacher conferences -Developed weekly news letters and lesson plans (individualized and group) -Lead class of eight 2-year olds.



Uspiritus, Inc.

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Youth Care Worker

  • Aug 2016 - Dec 2016

  -Assisted youth/residents with emotional and behavioral support in treatment program by appropriately responding to their emotional needs -Monitored and interacted with youth/residents at all times in the classroom and residential settings to ensure safe and comfortable learning environment -Proven ability to uphold HIPPA policies -Daily charted all activities of resident behaviors/activities to show improvements, declines or stability with residents’ demeanors and capabilities -Assisted youth/residents with emotional and behavioral support in treatment program by appropriately responding to their emotional needs -Monitored and interacted with youth/residents at all times in the classroom and residential settings to ensure safe and comfortable learning environment -Proven ability to uphold HIPPA policies -Daily charted all activities of resident behaviors/activities to show improvements, declines or stability with residents’ demeanors and capabilities



Walgreens

• United States
• Retail
• 100 - 200 Employee

• Beauty Advisor

  • Feb 2014 - Jun 2016

  -Demonstrated excellent customer service by assisting customers -Cash handling -Stock inventory -Provided training to new employees -Demonstrated leadership capabilities -Demonstrated excellent customer service by assisting customers -Cash handling -Stock inventory -Provided training to new employees -Demonstrated leadership capabilities



Jefferson County Public Schools

• Education Administration Programs
• 700 & Above Employee

• Instructional Assistant

  • May 2014 - May 2016

  05/2014-06/2016 Jefferson County Public Schools, Louisville, KY -Provided administrative duties such as filing and organizing -Assisted certified teacher with the implementation of lesson plans -Held individualized and small reading/math groups of 5-8 students -Supervised students inside/outside of classroom to ensure the safe learning environment -Attended professional development classes 05/2014-06/2016 Jefferson County Public Schools, Louisville, KY -Provided administrative duties such as filing and organizing -Assisted certified teacher with the implementation of lesson plans -Held individualized and small reading/math groups of 5-8 students -Supervised students inside/outside of classroom to ensure the safe learning environment -Attended professional development classes



Los Medanos College Bookstore

• Customer Service Clerk

  • Aug 2010 - Dec 2013

  - Proved excellent costumers service skills through assisting customers in choosing textbooks and supplies - Demonstrated organizational skills through stocking inventory - Demonstrated cash handling skills - Proved excellent costumers service skills through assisting customers in choosing textbooks and supplies - Demonstrated organizational skills through stocking inventory - Demonstrated cash handling skills