Dayle Fulton

Support Consultant at MAGIQ Software
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Napier-Hastings Area, NZ

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Credentials

  • Product Management AI
    adplist.org
    Jul, 2023
    - Oct, 2024
  • Product-Led Growth
    adplist.org
    Mar, 2023
    - Oct, 2024
  • ADPList Intro to Webflow Series
    adplist.org
    Feb, 2023
    - Oct, 2024
  • UX UI Transform
    Academy Xi
    Apr, 2022
    - Oct, 2024
  • Diploma in Records and Information Management
    Open Polytechnic of New Zealand
    Jan, 2018
    - Oct, 2024

Experience

  • MAGIQ Software
    • Australia & New Zealand
    • Support Consultant
      • Oct 2019 - Present

      • Monitor, log and manage all IT support requests • Handle all office correspondence, including calls, Zooms, emails and Zendesk requests • Troubleshoot and resolve IT issues relating to MAGIQ Documents software use • Liaise with diverse internal and external stakeholders • Monitor, log and manage all IT support requests • Handle all office correspondence, including calls, Zooms, emails and Zendesk requests • Troubleshoot and resolve IT issues relating to MAGIQ Documents software use • Liaise with diverse internal and external stakeholders

  • Fora - Allied Health Teams
    • Melbourne, Victoria, Australia
    • UX UI Designer
      • Mar 2022 - May 2022

      • Worked collaboratively with fellow designers to prototype a client-facing flow • Contributed to user research, ideation, user flow mapping, wireframing, and interface design through to prototyping • Followed direction from supervisors and delivered results in alignment with industry best practice • Worked collaboratively with fellow designers to prototype a client-facing flow • Contributed to user research, ideation, user flow mapping, wireframing, and interface design through to prototyping • Followed direction from supervisors and delivered results in alignment with industry best practice

  • GGWP Academy
    • Sydney, New South Wales, Australia
    • UX UI Designer
      • Jan 2022 - Mar 2022

      • Worked collaboratively with fellow designers to prototype a user-facing flow • Evaluated current UX to identify issues and gaps in the products service and UI • Contributed to user research, ideation, user flow mapping, wireframing, and interface design through to prototyping • Worked collaboratively with fellow designers to prototype a user-facing flow • Evaluated current UX to identify issues and gaps in the products service and UI • Contributed to user research, ideation, user flow mapping, wireframing, and interface design through to prototyping

  • Banff Gifts and Souvenirs
    • Banff, Alberta, Canada
    • Shop Assistant
      • Aug 2018 - Sep 2019

      • Provided personable and effective customer service • Functioned as a receptionist, managing calls and orders • Responded to customer enquiries and problem-solved complaints • Maintained the work environment as per Workplace Health and Safety regulations • Handled various transactions, including EFTPOS and cash payments • Managed stock, including acquisition and distribution across the shop • Provided personable and effective customer service • Functioned as a receptionist, managing calls and orders • Responded to customer enquiries and problem-solved complaints • Maintained the work environment as per Workplace Health and Safety regulations • Handled various transactions, including EFTPOS and cash payments • Managed stock, including acquisition and distribution across the shop

  • Pursuit Collection
    • Banff, Alberta, Canada
    • Room Attendant
      • May 2018 - Sep 2019

      • Ensured professional presentation and immaculate grooming at all times • Answered customer calls, responding to their enquiries and problem-solving complaints • Maintained bedrooms, kitchens, hallways and staff rooms • Adhered to Occupational Health and Safety requirements • Developed high attention to detail and key initiative skills • Ensured professional presentation and immaculate grooming at all times • Answered customer calls, responding to their enquiries and problem-solving complaints • Maintained bedrooms, kitchens, hallways and staff rooms • Adhered to Occupational Health and Safety requirements • Developed high attention to detail and key initiative skills

  • Sunshine Village Ski & Snowboard Resort
    • Banff, Alberta, Canada
    • Room Attendant
      • Nov 2017 - May 2018

      • Ensured professional presentation and immaculate grooming at all times • Answered customer calls, responding to their enquiries and problem-solving complaints • Maintained bedrooms, kitchens, hallways and staff rooms • Adhered to Occupational Health and Safety requirements • Ensured professional presentation and immaculate grooming at all times • Answered customer calls, responding to their enquiries and problem-solving complaints • Maintained bedrooms, kitchens, hallways and staff rooms • Adhered to Occupational Health and Safety requirements

  • Hawke's Bay Regional Council
    • New Zealand
    • Government Administration
    • 200 - 300 Employee
    • Level 1 Helpdesk
      • Oct 2016 - Oct 2017

      • Monitored, logged and managed all helpdesk service requests • Handled all office correspondence and enquiries, including calls, email, and visitors• Resolved printer issues, user account password resets and account lockouts• Monitored and released quarantined emails and undertook basic troubleshooting tasks • Escalated issues to ICT staff when required • Undertook IT procurement tasks, including invoicing and raising orders • Managed stock levels, acquiring hardware and consumables• Managed the ICT asset register Show less

    • Administration Assistant
      • Mar 2014 - Oct 2017

      • Provided efficient technical support to team and clients• Functioned as a secretary, maintaining diaries, calendars, schedules and plans• Maintained databases and completed thorough data entry work• Assisted with filing both electronic and hard copy documents, maintaining accurate records• Maintained staff delegations register, photo databases, minute book files and the library system• Managed reception, answering calls, emails, incoming enquiries and greeting customers• Handled mail correspondence, including sorting, scanning and delivering • Assisted in improvement initiatives, implementing new processes and procedures• Wrote complex, diverse documents and reports, adhering to strict guidelines and requirements• Assisted with preparation, deployment, and training on SharePoint• Digitised council records into SharePoint EDRMS• Processed payments, including electronic and cash transactions Show less

Education

  • Academy Xi
    UX UI Design (Transform)
  • Open Polytechnic of New Zealand
    Diploma in Records and Information Management, Information Management

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