Global Servicing Department / New Business

• Nov 2021 - Present

Director’s Assistant

• Sep 2016 - Jun 2021

• Oversaw and arranged calendars, meetings, and events; Tracked overall program needs, facilitated last-minute schedule changes, and communicated with 40+ staff members to ensure success in an ad hoc environment.• Organized, filed, and maintained a database of 1,600+ youth/family records across program sites to respond to requests for documents efficiently and in accordance with organization’s privacy/confidentiality policies. • Improved programmatic outcomes by tracking employee progress and conducting performance reviews; Problem-solved all complaints/concerns internally and externally.• Researched and captured financial information to pull data in a visual/summarized format for expense reports and cost estimates used to inform leadership budget decision making. • Created timesheets and calculated employee hours; Audited payroll reports to ensure accurate billing.• Monitored expenses for submission to board members and processed payments for accounts payable and receivable. Show less

Office Supervisor

• Feb 2018 - Mar 2019

• Served as the primary liaison to support a 2,000-person database via phone, email, and in-person contact; Identified “win-win” solutions that best fit student needs in a high-volume communication environment. • Prepared contracts and business correspondence to enable the successful execution of day-to-day objectives. • Built and organized data spreadsheets regarding student information, process updates, financial records, budgets, and expenditures; Reviewed and provided detailed paperwork bi-weekly to maintain program funding. • Recorded notes/data during meetings and stored it in organized file locations for leadership to reference later. • Mediated student conflict and practiced positive and effective resolution strategies during sessions to motivate positive behavior, encourage active participation, and provide a safe learning environment. Show less

Interventionist

• Oct 2018 - Jun 2019

• Consistently led 4+ employees and delegated work based on prioritization and the individual's capabilities. • Monitored project budgets and performance as well as program growth to create and send weekly/monthly reports to ensure regular tracking of programmatic success. • Partnered with interventionists to employ a 19-session program and build/deliver intensive math and college prep lessons for at-risk students; Earned a 97% success rate out of 59 students to meet state promotion criteria. • Leveraged Microsoft Office to increase organization-wide productivity by track-keeping multiple applications. • Leveraged a blended-learning approach to facilitate workshops to share statistics and resources to client organizations, board members, and community partners to empower data-driven decisions. Show less

Hostess

• Apr 2016 - Oct 2016

Ophthalmology Office Clerk

• Jul 2010 - Aug 2010

Ophthalmology Office Clerk

• Jul 2008 - Aug 2008

Ophthalmology Office Clerk

• Jul 2007 - Aug 2007