Experience

Zoluxiones

• Peru
• IT Services and IT Consulting
• 100 - 200 Employee

• Analista de Seguridad VPN para Scotiabank Regional

  • May 2022 - Present

  Operation and management of VPN access for users in Scotiabank Regional enterprise, through Security Manager Administrator platform in Public-key infrastructure (PKI). First-level support for VPN issues, tickets attention for access and MFA issues. Implementation of control measures for users connecting through VPN tunnel. Goals: - Knowledge in Entrust Authority Security Manager Administration - Knowledge in PKI infrastructure - Improved English skills (spoken and written) Operation and management of VPN access for users in Scotiabank Regional enterprise, through Security Manager Administrator platform in Public-key infrastructure (PKI). First-level support for VPN issues, tickets attention for access and MFA issues. Implementation of control measures for users connecting through VPN tunnel. Goals: - Knowledge in Entrust Authority Security Manager Administration - Knowledge in PKI infrastructure - Improved English skills (spoken and written)



Bitel Perú

• Peru
• Telecommunications
• 700 & Above Employee

• • Apr 2019 - May 2022

  Operation and management of VAS public services offered in Bitel. Support for implementation of new VAS proyects (landing pages, connections between servers, API's for web integrations with SOAP, json). Monitoring of status of VAS applications (cronjobs for disk usage, maintenance). Third level support for claims of Customer Care and Corporative departments.Goals:- Application of API's (SOAP xml, json)- Knowledge in Remote Access VPN and S2S VPN- Improved English skills (spoken and written) Show less

• • Oct 2018 - Mar 2019

  Monitoring and management of Firewalls rules of IT department (open connections in FW's and Linux servers by iptables, connection test and approve requests). Creation of LB for IT applications. Monitoring status of IP cameras in IT network.Goals:- Improved handling of Fortinet FW- Implementation of iptables rules in Linux- Improved knowledge of IT network

• • Sep 2016 - Oct 2018

  Monitoring of applications and infraestructure ( Windows and Linux servers, DB's, Firewalls, Sw's, Routers, LB's) of IT areas (BCCS, VAS, OCS, Billing). Second level support for claims and incidents from Call Center, related to clients or Osiptel regulations. Report of servers performance and possible recurrent issues analysis. Resolutions of IT incidents ticketsGoals:- Improved handling of Oracle DB and Linux commands- Knowledge and monitoring of Remote Access VPN (vpn users)



MDY Contact Center

• Mexico
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Asesora de soporte técnico

  • Jan 2016 - Jul 2016

  Encargada de la recepción de llamadas de usuarios del servicio 3play de Claro Hogar (cable, internet y telefonía fija), para brindar soporte técnico a los problemas con los tres servicios. Encargada de brindar soluciones inmediatas a los problemas manifestados, y generar el escalamiento y seguimiento de casos. Logros: - Atención de casos técnicos de primer nivel. Encargada de la recepción de llamadas de usuarios del servicio 3play de Claro Hogar (cable, internet y telefonía fija), para brindar soporte técnico a los problemas con los tres servicios. Encargada de brindar soluciones inmediatas a los problemas manifestados, y generar el escalamiento y seguimiento de casos. Logros: - Atención de casos técnicos de primer nivel.



Imaging Perú S.A.C.

• 1 - 100 Employee

• Digitadora

  • Jan 2014 - May 2015

  Encargada de traspaso de información de los diversos proyectos al sistema de la empresa, y de la digitalización de documentos. Proyectos: MEF, BCRP, PRONABEC. Logros: - Mejor manejo de Microsoft Office. Encargada de traspaso de información de los diversos proyectos al sistema de la empresa, y de la digitalización de documentos. Proyectos: MEF, BCRP, PRONABEC. Logros: - Mejor manejo de Microsoft Office.