Dayane Dias
Customer Service Operations Specialist at EFL International Distribution- Claim this Profile
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English Limited working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Excel 2021 Essential Training (Office 2021/LTSC)
LinkedInDec, 2021- Nov, 2024 -
EPIC
Business in the Community IrelandAug, 2021- Nov, 2024 -
Excel & Word - Intermediate Level
BT Training SolutionsAug, 2021- Nov, 2024
Experience
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EFL International Distribution
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Ireland
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Truck Transportation
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1 - 100 Employee
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Customer Service Operations Specialist
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Nov 2021 - Present
• Providing customer service in an international road logistics environment. • Providing proactive customer service, track shipments and notify customers of relevant deviations from the transport plan, including potential solutions. • Negotiate rates with national and international Haulier. • Issuing shipping instructions for LCL (Imp; Exp) and Full Load (Road Freight) • Coordinating exportation in an international road logistics environment. • Liaising with other departments to provide quotes, delivery reports, and other transport information as requested. • Sending collection instructions to haulers and communicating international orders to agents for new bookings. • Issuing export invoices. • Interacting and serving as the point of contact between key account customers and internal departments for specific information requests. • Issue of Exports Manifesting of consolidated cargo daily . Show less
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Grifols
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Spain
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Pharmaceutical Manufacturing
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700 & Above Employee
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Packaging Operations Technician Ps
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May 2019 - Nov 2021
● Perform visual inspection of product vials in accordance with specifications. ● Manually, or with the help of material handling equipment, load, unload, palletize, and distribute materials and products. ● Adhere to procedures and practices and maintain compliance with applicable departmental, corporate, industrial standards and/or applicable health, safety and regulatory requirements of a ● Verified the physical product was in accordance with the regulatory requirements and produced all product documents and labels. ● Responsible for approx. 10 processes daily representing 35000 units packed- weekly. ● Adhered to procedures for applicable health safety, and regulatory requirements of a competent regulatory body. (GMP and SOP). ● Experienced in completing all batch documentation and material reconciliation for the head of department and quality. (Stocktaking) Show less
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FAAC Simply automatic.
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Italy
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Appliances, Electrical, and Electronics Manufacturing
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400 - 500 Employee
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General Assistant
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Jan 2018 - Dec 2018
● Reported equipment faults to maintenance staff - monitoring the production process and carrying out basic testing. ● Monitored daily, weekly, and monthly targets ensuring that KPIs were reached ● Produced around 90 in an Electronic Factory high entry product. ● Reported equipment faults to maintenance staff - monitoring the production process and carrying out basic testing. ● Monitored daily, weekly, and monthly targets ensuring that KPIs were reached ● Produced around 90 in an Electronic Factory high entry product.
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Ranur Logistics
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customer Assistant
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Mar 2011 - Jun 2016
Ranur is a Korean company, present in 10 different cities and also internationally based in Miami, bringing solution to the Brazilian inbound and outbound services. New customer’s prospect and supported sales attending around 50 customers. ● Sent Quotation Rates for Ocean & Air - Importation/Exportation. ● Negotiation freight with shipowners and prepared Price List Confection and Keep tariff codes up to date. ● Prepared outgoing shipments and issuing of export or Import Cargo Shipping Instructions. ● Organised shipments from suppliers and monitored and sent the customer the status of shipment, arrival, and departure. ● Ensure required paperwork for import/export in place, specifically with preferred shipping companies. ● Participation in fairs, conferences and technical commercial visits accompanying the seller (Intermodal Fair). ● Preparation of an Appointment Letter granting powers to represent the shipments of the agent and control over the expiration of these letters. Show less
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ICC Indl. Com. Exp. e Imp. Ltda
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Brazil
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Chemical Manufacturing
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EXPORTATION ASSISTANT
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Jan 2010 - Dec 2010
ICC is a company that combines research and biotechnology. For over 25 years, ICC conducts ongoing experiments to prove the benefits of yeast additives to several animal species. It is based in 6 countries (Brazil – headquarter office, China, India, USA, UK and Uruguay. • ● Prepared around 50 documents and forms to move goods efficiently through import and export steps and procedures (Purchase Order, proforma invoice, BL (bill of lading), commercial invoice, packing list, certificate of origin, analysis report, including sending the original documents to the customer in sufficient advance between the date of departure and arrival at the destination) ● Monitor the export and import process by sea, air, and road for customers around the world, keeping track of follow-up always updated and proactively informing customers, suppliers, and other employees of the department. ● Reviewed paperwork and documents to ensure shipping, charges, and customs fees are billed correctly. ● Daily follow up with analysts and other areas that interact with the department. ● Knowledge of all documentation relative to the import documents. (Invoice, DI, AWB, HBL, MBL) Show less
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Unilog - Universal Logistics Services
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Brazil
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Utilities
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1 - 100 Employee
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OCEAN PRICING ASSISTANT
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Feb 2008 - Jan 2010
A Brazilian NVOCC and Freight Forwarder, offers customized solutions of Foreign Trade and International and National Logistics to the needs of each client's business. • Ocean Freight Quotation – importation & exportation; • Ship-owners, Co-Loaders and International Agents negotiations; • Rates & Bank Spread negotiation; • Price list update; • Sales report; A Brazilian NVOCC and Freight Forwarder, offers customized solutions of Foreign Trade and International and National Logistics to the needs of each client's business. • Ocean Freight Quotation – importation & exportation; • Ship-owners, Co-Loaders and International Agents negotiations; • Rates & Bank Spread negotiation; • Price list update; • Sales report;
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Education
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2022 - 2023
IFFA
IATA Diploma in Freight Forwarding, International Business -
2019 - 2020
Dorset College Dublin
International Business, International Business -
2009 - 2014
Universidade São Judas Tadeu
Bachelor of Business Administration - BBA, International Business/Trade/Commerce -
2016 - 2018
Delfin English School
2017, Idiomas e Literaturas Estrangeiras
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