Experience

MOTUS | ONE
• United Arab Emirates
• Events Services
• 100 - 200 Employee
• Venue Operations Manager

  • Aug 2023 - Present

BCCOC
• United States
• Airport Transport Operations

  • Jun 2023 - Aug 2023

Baku City Circuit Operations Company
• Azerbaijan
• Spectator Sports
• 100 - 200 Employee
• Media Operations

  • Apr 2023 - May 2023
• Traffic and Parking Manager

  • Jan 2023 - Apr 2023

Transportation Management Services (TMS)
• United States
• Events Services
• 100 - 200 Employee
• Transport Coordinator

  • Oct 2022 - Dec 2022

World Islamic 11th Conference
• Fleet Operations Manager

  • Jun 2022 - Jul 2022
• Transport Coordinator VAPP&Parking

  • Apr 2022 - Jun 2022

  • Act as the main point of contact for VAPP (Vehicle Access and Parking Permit) matters within the Baku City Circuit Operations Company; • Assisting in development and planning of Transport Operations Plan including vehicle access, staging, parking and permitting operations; • Refine and implement the VAPP Operations Plan, including the creation of policies, procedures, and technical content detailed in operational plans; • Develop and maintain relationships, and function as principal transport liaison, with external agencies, contractors, consultants, service providers, and facility owners; • Manage the recruitment, training and mentoring of any staff assisting with the program; • The management of 100 paid staff, volunteers and subcontractors for the “Race Time” and putting the operations into practice according to the Transport Operations Plan; • Development and creating VAPP System. Show less



Silkway Group

• Kazakhstan
• Financial Services
• 1 - 100 Employee

• Specialist of Incoming Tourism Department at Silk Way Travel

  • Dec 2019 - Apr 2022

  Dealing with managers of organized travel groups, travel agencies; • Receiving and processing calls; • Telephone consultation for clients; • Dealing with e-mails Calculating the price of tours; • Leading customers from the moment of calling to returning from tour; • Controlling payment for tours; • Searching and booking hotels, transport, museums, public catering points (café, restaurant) Working with railway agencies (booking and preparation of railway tickets); • Creating and calculating new tours; • Managing and filling company’s website (prices, programs); • Dealing with contracts of hotels, museums, transport companies. Show less



UEFA EURO 2020 Official Hospitality

• United Kingdom
• Hospitality

• Transport Coordinator

  • Jun 2021 - Jul 2021

  • Plan, develop and implement detailed operations plans for Spectators’ Bus Systems operations; • Maintain communication and relationships with external stakeholders and contractors as required; • Supervising the parking and VPC team; • Coordinates parking zones, load zones and vehicle access operations; • Supervise and monitor volunteer and staff needs, addressing minor issues and escalating personnel issues; • Supervising the process of transport signage development and installation; • Ensure Transport System vehicles operating according to the schedule and preventing deviation from the schedule; • Monitored management system and tracked all movements of Spectators’ Fleet; • Work closely with the relevant local authorities and Security Department in the implementation of the Vehicle Permit Checkpoints (e.g. at vehicle screening areas). Show less



Lets Go Transfer

• Italy
• Truck Transportation

• Sales Manager

  • Oct 2019 - Oct 2019

  • Represent our company, with a comprehensive understanding of our offerings; • Meet weekly, monthly, and annual sales and activity quotas; • Adjust sales techniques based on interactions and results in the field; • Performing other duties as required providing fast and friendly genuine hospitality. • Represent our company, with a comprehensive understanding of our offerings; • Meet weekly, monthly, and annual sales and activity quotas; • Adjust sales techniques based on interactions and results in the field; • Performing other duties as required providing fast and friendly genuine hospitality.



Boutique19 Hotel Baku

• Azerbaijan
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Jul 2018 - Oct 2019

  • Greeting guests as soon as they arrive at the desk/office. Answering, screening and forwarding incoming calls; • Providing basic and accurate information in person or via phone/email; • Receiving, sorting and distributing daily mail deliveries; • Maintaining office security by following safety procedures and controlling access via the reception desk (monitoring logbook; issuing visitor badges); • Ordering front office supplies and keep inventory of stock. • Greeting guests as soon as they arrive at the desk/office. Answering, screening and forwarding incoming calls; • Providing basic and accurate information in person or via phone/email; • Receiving, sorting and distributing daily mail deliveries; • Maintaining office security by following safety procedures and controlling access via the reception desk (monitoring logbook; issuing visitor badges); • Ordering front office supplies and keep inventory of stock.



EYOF Baku 2019

• Spectator Sports
• 1 - 100 Employee

• Transport Supervisor

  • Jul 2019 - Aug 2019

  • Plan and manage venue transport operation plan in the respective venue; • Prepare efficient internal traffic flow system; • Prompt running of operations connected with Transport Client Systems, ensuring an adequate number of vehicles in the unloading/loading zones at the appropriate time; • Providing to all client groups easy access to transport-related information. • Plan and manage venue transport operation plan in the respective venue; • Prepare efficient internal traffic flow system; • Prompt running of operations connected with Transport Client Systems, ensuring an adequate number of vehicles in the unloading/loading zones at the appropriate time; • Providing to all client groups easy access to transport-related information.

• Transport Team Leader

  • Apr 2019 - May 2019


Association of Football Federations of Azerbaijan (2019 UEFA Europa League Final)

• City Transport Coordinator

  • Apr 2019 - May 2019

  • Plan and manage the transport operation plan; • Prepare efficient internal traffic flow system; • Ensure pedestrian and vehicle safety within the secure perimeter; • Liaise effectively with Traffic & Transit Operations to resolve traffic issues in respective venue perimeter ; • Prompt running of operations connected with Transport Client Systems, ensuring an adequate number of vehicles in the unloading/loading zones at the appropriate time; • Providing to all client groups easy access to transport-related information. Show less



Boutique 19 Baku

• Bellman

  • Feb 2018 - Jun 2018

  • Developing strong knowledge of the hotel's facilities and services of the surrounding communities; • Providing the guests with proper information about attractions, facilities, services and activities inside or outside the property; • Ensuring that guest luggage records are accurately maintained and all special requests are met; • Projecting professional manner with an emphasis on hospitality and guest service. • Developing strong knowledge of the hotel's facilities and services of the surrounding communities; • Providing the guests with proper information about attractions, facilities, services and activities inside or outside the property; • Ensuring that guest luggage records are accurately maintained and all special requests are met; • Projecting professional manner with an emphasis on hospitality and guest service.

• Transport Team leader

  • Apr 2018 - May 2018
• Transport Team Leader

  • Jun 2017 - Jun 2017

  Reports to Transport Manager and Deputy Transport Manager. Develop Parking related plans, guidelines and procedures VAPP permit control staff Quickly solves unexpected problems & issues. Reports to Transport Manager and Deputy Transport Manager. Develop Parking related plans, guidelines and procedures VAPP permit control staff Quickly solves unexpected problems & issues.



2017 Islamic Solidarity Games

• Spectator Sports

• Housekeeping Supervisor

  • Mar 2017 - Jun 2017

  • Managing and coordinating activities of room attendants’, house attendants’, public area cleaners’ and floor supervisors’. Assisting in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions over 13 buildings which was allocated for 6000 athletes for the 4th Islamic Solidarity Games. • Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators. • Inventories cleaning supplies & linen stock to ensure adequate supplies. • Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and enforces to the hotels standard operating procedures. • Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry 5) public area. • Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. Show less



Hilton Baku

• Azerbaijan
• Hospitality
• 100 - 200 Employee

• Concierge

  • Sep 2015 - Nov 2016

  *Serve as a key point of contact for Guests and efficiently respond to Guest enquiries *Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others *Process and deliver messages for Guests *Deliver and safely storage Guest luggage *Stay current and up to date with all hotel services as well as daily VIP requests and special events *Ensure orderliness and safety guidelines around the lobby and front door areas *Provide support to Management as required, in cases of emergency *Project a professional manner with an emphasis on hospitality and Guest service *Act in accordance with policies and procedures when working with front of house equipment and property management systems Show less



Isrotel Hotel Chain רשת מלונות ישרוטל

• Israel
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Intership

  • Apr 2014 - Sep 2014

  *Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations *Ensure all tables receive their drinks and food as requested *Maintain the cleanliness of all equipment used during shifts *Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times. *Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents *Ensure that all before/after service mise en place is completed to the correct standard *Comply with Company Health & Safety, and Fire Regulations and procedures *Adhere to the Company disciplinary policy when necessary *Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques *Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it *Meet or exceed the monthly drink profit margin target Show less



Miraj Inn Hotel

• Receptionist

  • Jun 2013 - Mar 2014

  •Comprehensive knowledge of the departmental process and procedures of hotel service •Possess excellent relationship building and customer service skills •Ability to work effectively in a fast-paced environment and maintain optimistic attitude •Possess sound judgment and discretion skills and has the skill to work with little or no supervision •Proficient in the use of common Windows-based computer programs like Microsoft Word and Excel Sheet •Excellent knowledge of operating basic office machines like copier, fax, and printer •Possess excellent organization, time management, communication and interpersonal skills Core Competencies: •Responsible for attending guest needs like check-in/check-outs, reservations •Perform the tasks of processing guest registrations like collecting payment and shift reports •Respond to guest special requests, needs and complaints •Promote and provide answer to queries pertaining to enroll guests in the hotel •Offer assistance and general information to guests regarding the services and amenities of hotel •Notify housekeeping of all special requests, late checkout, room changes and day use rooms •Coordinate with other hotel department to provide best service and satisfy guest requests •Responsible for audit at night shifts Show less