Training Facilitator

• May 2021 - Present

• Design and conduct inspiring trainings for customers and employees around the world.• Contemplate, evaluate or record training activities. • Perceive and perform training needs analysis based on requirements, needs and desired outcomes. • Develop training procedure manuals, guides or course materials. • Offer specific training programs to help boost the hidden pool of talents, enrich knowledge and improve skills. • Design and conduct inspiring trainings for customers and employees around the world.• Contemplate, evaluate or record training activities. • Perceive and perform training needs analysis based on requirements, needs and desired outcomes. • Develop training procedure manuals, guides or course materials. • Offer specific training programs to help boost the hidden pool of talents, enrich knowledge and improve skills.

Training Team Lead & OKR Implementation Project Manager

• Jan 2021 - May 2021

• Collaborate with international office managers and stakeholders.• Build a new training team and framework from scratch.• Lead by example multinational teams.• Increase employee engagement.• Facilitate inspiring workshops and trainings.• Help line managers solve specific training problems.• Recruit and hire new talents.• Coordinate and align the decisions taken by decision makers around the world.• Travel and visit offices around the world to boost the productivity and relationships.• Set goals and key performance indicators for teams.

Training, Development & Quality Assurance Expert

• Jul 2020 - Jan 2021

• Design and facilitate trainings.• Organise 1:1 sessions to analyse training needs.• Monitor processes and improve employees development.• Audit the employees quality of work.• Prepare monthly and weekly reports for managers.• Create training materials and handouts.

Training and Quality Specialist

• Aug 2018 - Jul 2020

• Conduct trainings for new hires in the company• Facilitate internal (process) workshops for different teams/departments• Initiate calibration sessions with the different departments in the company• Elaborate the procedures of sampling and guidelines for collection and reporting quality data• Consult with management and provide weekly updates• Analyze trends and metrics • Work closely with management and employees to improve work relationships and increase productivity • Oversee the implementation and ensure efficiency of inspection and quality systems• Document quality assurance activities, such as internal audits and training materials• Gather and organize statistical quality data, auditing• Report on results to the management of quality activities• Detect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards

Support Associate

• May 2017 - Jul 2018

Sales Representative

• Aug 2014 - May 2017

• Meeting or exceeding sales goals;• Helping determine pricing schedules for quotes, promotions, and negotiations;• Understanding and promoting company programs;• Answering client questions about credit terms, products, prices and availability • Meeting or exceeding sales goals;• Helping determine pricing schedules for quotes, promotions, and negotiations;• Understanding and promoting company programs;• Answering client questions about credit terms, products, prices and availability