Dayana Betancourt
Customer Service Representative at SK GC Americas- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Spanish Native or bilingual proficiency
-
English -
Topline Score
Bio
Credentials
-
Notary Public
TexasJan, 2014- Oct, 2024
Experience
-
SK GC Americas
-
United States
-
Chemicals
-
1 - 100 Employee
-
Customer Service Representative
-
Nov 2021 - Present
Provide personalized solutions to customers while efficiently managing operational needs and collaborating closely with functional partners (Account managers, Planners, Finance, Accounting, etc.). Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence. Successfully manage import and documentation of cargo, both for maritime and air process, operating in close collaboration with agent and Freight Forwarders. Record and manage sales returns and sales adjustments (credit/debit note request). Create new customer master data and maintain updated existing accounts (sold to codes, ship to codes, partner codes, routes) Process credit line requests for approval and set up. Resolve credit block issues. Mentor less experience employees. Show less
-
-
-
Century Transportation
-
United States
-
Truck Transportation
-
1 - 100 Employee
-
Accounts Receivable Specialist/AP
-
Jan 2019 - Dec 2021
• Manage all aspects of the accounts receivable process including review of sales records, processing of invoices and administering customer payment. • Proactively manage health of open accounts by creating ageing reports in SAGE accounting software. • Directly interface with customers including creation of certificates of insurance, account statements, and posting of customer payments in accounting system. • Accurate and timely processing of accounts payables including ensuring receipt of goods, proper documentation of received goods, verification of issued payments for providers. • General accounting duties consisting of maintaining accounting reports, corporate accounts payable files, general accounting reports and report distribution. Show less
-
-
Customer Service Representative/Dispatcher
-
Jun 2013 - Jan 2019
• Managed dispatching for a team of 25 drivers, monitoring and scheduling of available loads. • Supervision of vessel schedules for load availability and progress of delivery routes. • Resolution of customer issues including inquiries and assistance on general issues. • Coordination with planning, logistics, and warehouse personnel to ensure efficient delivery of orders while addressing any issues or imminent delays. • General office administration duties, route planning, receipt and create of orders in VIntermodal as well as customer order prioritization to minimize port storage fees. Show less
-
-
-
New Horizon One Trucking Corp
-
Houston, Texas
-
Office Administrator
-
Dec 2008 - Jun 2013
• Office administration including maintenance of trucking permits, certificates of insurance, and complete back-office management. • Responsible for managing accounts receivables and planning of maintenance, inspections, expenses, and payroll. • Communication with brokers to facilitate new business relationships and create new orders for team of drivers. • Office administration including maintenance of trucking permits, certificates of insurance, and complete back-office management. • Responsible for managing accounts receivables and planning of maintenance, inspections, expenses, and payroll. • Communication with brokers to facilitate new business relationships and create new orders for team of drivers.
-
-
Education
-
2014 - 2018
University of Houston-Downtown
Bachelor of Business Administration (B.B.A.), Finance -
2009 - 2012
Houston Community College
Associate of Arts (A.A.), Business Administration and Management, General
Community
