Experience

Office Concierge

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Corporate Receptionist

  • Dec 2018 - Present

  I have worked in over 12 corporate sites across London in buildings including Television Centre, Angel Court, The Minster building, Midcity Place and other firms including Letterone, Boussard + Gauvdan, Mediobanca, Aegon + kames, Fieldfisher, which all involved different protocols, different systems.This includes different sign in systems and telephone etiquette. I enjoyed this as everyday involved different procedures. This helped me to work to the best of my ability as I adapt well to different circumstances.Working for corporate companies has helped me build my communication skills both face to face and my phone etiquette. I also work well under pressure as I have the responsibility of meeting the demands of the tenant, the client as well as the agency.



GLOBAL BAGGAGE SOLUTIONS LTD

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Baggage Tracing Agent

  • Jan 2018 - Nov 2018

  -Handling passenger complaints (Damaged, lost luggage)-Communicating and tracing baggage-Creating reports for lost luggage, updating of files, system-Dealing with baggage process for re-flight and delivery options-Monitoring files and system-Dealing with emails and phone calls-Confident with Merlin system -Solving problems -Handling passenger complaints (Damaged, lost luggage)-Communicating and tracing baggage-Creating reports for lost luggage, updating of files, system-Dealing with baggage process for re-flight and delivery options-Monitoring files and system-Dealing with emails and phone calls-Confident with Merlin system -Solving problems



LATAM Airlines

• Chile
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Feb 2014 - Dec 2017

  -Complete processes and activities, in accordance with both CAA and DfT regulations and airline, and airport procedures-Complete the check in for national and international and boarding process for passengers and their baggage in accordance for the airline policies, procedures and requirements-Provide and maintain an excellent standard of customer service-Work cohesively as part of the team so as to maximise co-operation leading to the efficiency and effectiveness of the operation-Deal with customer complaints/problems, at source where possible, keeping line management informed-Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate-Assist UMNR, Preferential and Special needs passengers



Millers Ecuador

• Personal Assistant

  • Feb 2013 - Dec 2013

  -Acting as a first point of contact- dealing with correspondence and phone calls-Managing diaries and organising meetings and appointments-Booking and arranging travel, transport and accommodation-organising events and conferences-Reminding the executive of important tasks and deadlines-Typing, compiling and preparing reports, presentations and correspondence-Implementing and maintaining procedures and administrative systems-liaising with staff, suppliers and clients