Experience

ivision

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Delivery Manager

  • Jan 2023 - Present



FLEETCOR

• United States
• Financial Services
• 700 & Above Employee

• Director, Service Delivery, Information Security and Global Networking

  • Feb 2021 - Jan 2023

  Served as Service Delivery Director for Global Networking, Unified Communications and Information Security. Selected Achievements: ◼ Managed a matrix resource team of 22 members to successfully and efficiently deliver over 100 infrastructures build requests from all lines of business on time and within budget. ◼ Conducted an audit of all open build requests and worked with team leaders to revise and improve the process and flow in service now for new infrastructure build requests reducing the overall time to complete new server builds by 60%. ◼ Managed and directed a matrix team of 22 members to simultaneously complete as many as many as 25 ongoing infrastructure builds at any given time, greatly reducing the number of open requests in the first 60 days. ◼ Responsible for service delivery of all aspects of Global Networking operation and Expansion from Load balancers, F5 Upgrades and Access Points. ◼ Responsible for migrating the entire global IVR system from the legacy platform to a new Google Cloud Based Environment ◼ Responsible for managing vulnerability remediations, end of life equipment, and technical tools analysis to identify redundancies and opportunities for annual spend reduction. Show less



North Highland

• United States
• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant

  • 2019 - Jan 2021

  Delivered on several technical project management initiatives for various public and private sector organizations. Managed budgets up to $800K and teams of up to 25 personnel. Selected Achievements: ◼Conducted feasibility study for a State Agency for Call Center and Document Imaging System, including current & future states and gap analysis – submitted assessment, including aggressive timeline, to state legislature for 2020 budget approval ◼Decommissioned several antiquated enterprise software systems while simultaneously working to support a parallel team in new replacement system implementations and cloud migration ◼Led large-scale data center decommissioning initiative (CIO mandate), including project plan development and execution, resulting in decommissioning 500 appliances and various cloud migration, and decommissioning, of 35+ applications ◼Stood up team of 15 and served as Scrum Master for internal North Highland projects, including the expansion and enhancement of the PPM segment with focus on PM training, PM toolkits, PM turnover, & internal documentation Show less



Cox Enterprises

• United States
• Telecommunications
• 700 & Above Employee

• Senior Project Manager

  • 2017 - 2019

  Implemented Oracle Adaptive Access Manager and integrated with existing Oracle Access Manager platform to leverage enhanced security features, such as multi-factor authentication, behavioral analytics, and risk-based authentications to align with Information Security best practices. Managed project budgets up to $1M+ and teams of up to 20 personnel. Selected Achievements: ◼Managed the implementation of 12+ SAML 2.0 Single Sign-On integrations in alignment with business requirements ◼Successfully implemented Enterprise-wide Multi-Factor Authentication impacting 110,000 employees and contractors ◼Implemented enterprise content management solutions on both SharePoint and Oracle Web Center Content including migrating the production operations SharePoint site from 2010 to 2013 Show less



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Senior Project Manager

  • 2013 - 2017

  Managed technical engineering, development, and implementation initiatives. Managed $3M budget & 20-member team.Selected Achievements:◼Eliminated productivity impediments due to numerous logons by implementing Single Sign-on Solution for Cox Business involving Siteminder Policy Servers and Web agents across two separate customer-facing infrastructures◼Leveraged Cox Business SSO Infrastructure as a launch point facilitating a federating between CB customer-facing infrastructures and multiple third-party content providers – reduced multiple logons to a Single Sign-On Solution◼Worked in conjunction with Cox Business SSO Solution to build out a webservices tier to handle authentication and authorization for Cox Business Metro WiFi Implementation, enabling WiFi pilot and subsequent elimination of multiple logons◼Partnered with DHCP administrators, IdM System administration, and Cox.com Management to validate the ability for Siteminder to handle an IPv6 based Session ◼Upgraded Siteminder Software from R12 to R12.5 for both Residential and Cox Business Platform Show less

• Senior Project Manager

  • 2012 - 2013

  Provided project management expertise to overall scope of the new Cox Home Security Program, including requirements gathering, change management, and risk management. Accountable for $1M project budget & directed 20-member team.Selected Achievements:◼Conducted extensive analysis and discovery to develop standard SDLC process; collaborated across teams to formulate project plan and roadmap for new Home Security Offering – executed on plan, adding offering to new product◼Implemented daily standups, weekly reporting, project resource allocation, and executive status cadences as centralized PM◼Managed business stakeholder relationships and communication of overall project health, including executive-level presentations and gate presentations throughout project lifecycle Show less