Dawn Tarpinian
Senior Knowledge Engineer at Irrevo- Claim this Profile
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English Native or bilingual proficiency
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Bio
Kristin Hunter
Dawn is a shining star! I am so lucky to have her on the team. She's stellar in all the ways. Dawn is comfortable forging into new projects without a ton of definition. She does detailed research and analysis and reports back with actionable and relevant knowledge. She's the backbone of our Salesforce Knowledge implementation combining her consumer-facing writing and editing skills, release testing detail-oriented approach, and team-building skills. She really is one in a trillion. On top of all this, she is a joy to work with.
John Saban
I was just helping a colleague with some items on her resume, Dawn's name came up. I was a Project Manager and Dawn was the BA on my initiatives. She was always spot on with her analysis and gave me all the details needed to communicate to leadership in such a manner I never had to go back and question her. She is incredibly good at her work and leaves nothing to chance, I never had to cross check any of her work. A true asset to any team.
Kristin Hunter
Dawn is a shining star! I am so lucky to have her on the team. She's stellar in all the ways. Dawn is comfortable forging into new projects without a ton of definition. She does detailed research and analysis and reports back with actionable and relevant knowledge. She's the backbone of our Salesforce Knowledge implementation combining her consumer-facing writing and editing skills, release testing detail-oriented approach, and team-building skills. She really is one in a trillion. On top of all this, she is a joy to work with.
John Saban
I was just helping a colleague with some items on her resume, Dawn's name came up. I was a Project Manager and Dawn was the BA on my initiatives. She was always spot on with her analysis and gave me all the details needed to communicate to leadership in such a manner I never had to go back and question her. She is incredibly good at her work and leaves nothing to chance, I never had to cross check any of her work. A true asset to any team.
Kristin Hunter
Dawn is a shining star! I am so lucky to have her on the team. She's stellar in all the ways. Dawn is comfortable forging into new projects without a ton of definition. She does detailed research and analysis and reports back with actionable and relevant knowledge. She's the backbone of our Salesforce Knowledge implementation combining her consumer-facing writing and editing skills, release testing detail-oriented approach, and team-building skills. She really is one in a trillion. On top of all this, she is a joy to work with.
John Saban
I was just helping a colleague with some items on her resume, Dawn's name came up. I was a Project Manager and Dawn was the BA on my initiatives. She was always spot on with her analysis and gave me all the details needed to communicate to leadership in such a manner I never had to go back and question her. She is incredibly good at her work and leaves nothing to chance, I never had to cross check any of her work. A true asset to any team.
Kristin Hunter
Dawn is a shining star! I am so lucky to have her on the team. She's stellar in all the ways. Dawn is comfortable forging into new projects without a ton of definition. She does detailed research and analysis and reports back with actionable and relevant knowledge. She's the backbone of our Salesforce Knowledge implementation combining her consumer-facing writing and editing skills, release testing detail-oriented approach, and team-building skills. She really is one in a trillion. On top of all this, she is a joy to work with.
John Saban
I was just helping a colleague with some items on her resume, Dawn's name came up. I was a Project Manager and Dawn was the BA on my initiatives. She was always spot on with her analysis and gave me all the details needed to communicate to leadership in such a manner I never had to go back and question her. She is incredibly good at her work and leaves nothing to chance, I never had to cross check any of her work. A true asset to any team.
Credentials
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KCS v6 Fundamentals
The KCS Academy - the Only Authorized Certifying Body for KCSAug, 2019- Nov, 2024 -
User-Centered Design
University of WashingtonJun, 2012- Nov, 2024 -
Practitioner Certificate in Business Analysis
University of Colorado at Denver, College of Business and AdministrationNov, 2009- Nov, 2024
Experience
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Irrevo
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United States
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Writing and Editing
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1 - 100 Employee
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Senior Knowledge Engineer
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Jun 2012 - Present
• Develop, maintain and continually improve: o The knowledgebase content, taxonomy and organization o The processes for managing knowledge o The processes around the creation and use of knowledge • Optimize knowledge articles for our clients through gap analysis, metric evaluations, working with SMEs, editing, and publishing to our client’s knowledge base. • Work with groups and subject matter experts throughout the organization to support individual and local information search and retrieval needs. • Contribute, build and implement SEO best practices for the knowledge base articles. • Support business initiatives and goals and map knowledge impacts and implement change/solutions. • Work with our clients to establish business objectives for content projects. • Define and document Knowledge Management processes, procedures, and identify/track measures. • Analyze the individual parts of an overall project to form a holistic view of the end state with emphasis on creating and recording new processes, tasks and documentation. • Mentor team members and provide feedback to ensure overall team success. • Be the point of contact for client direction, projects and coordination of team assignments. Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Governance and Process Analyst
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Mar 2010 - Feb 2011
• Acted as Liaison between Senior Management and project teams• Conducted evaluation of defined controls necessary to measure alignment of business cases to project scope throughout the project life-cycle, including post-production business case realization• Documented and deployed processes for Project Management and Business Systems Analysis communities• Maintained Enterprise Program Office’s Process SharePoint site• Worked with business partners and data management experts to locate and pull data required for performing root cause analysis on process or business case deficiencies, measured output, and provided recommendations• Created and supported standards, templates, processes and procedures necessary for the Project Management, Business System Analyst, and other Enterprise Program Office functions to produce deliverables and to work effectively with other departments Show less
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Business Systems Analyst 2
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Jan 2007 - Feb 2010
• Developed use cases, test plans, and test cases• Directed business requirements gathering sessions• Documented business, user interface, and non-functional requirements• Executed user acceptance testing and deployment business validation testing, and documented and reported bugs• Served as Release Coordinator to manage software releases:o Provided test-status reporting, analysis, and recommendationso Managed deployment business validation testing for Customer Service call centers Show less
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Process Analyst I and II
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Dec 2001 - Dec 2006
• Served as subject matter expert for Activations, Financial Care, Consumer Credit, and Business Credit processes• Key contributor on projects:o Provided subject matter expertiseo Provided creative problem-solving solutionso Performed cost/benefit analysis• Created and maintained Activations, Financial Care, Consumer Credit, and Business Credit process content for internal website supporting Customer Service Operations• Developed Statements of Work to initiate change
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Voicestream Wireless
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United States
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Telecommunications
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1 - 100 Employee
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Communication and Documentation Coordinator
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Jul 2000 - Nov 2001
• Handled national and site-specific communications• Aided the Training Department in analyzing data collected in surveys and publishing results in reports, and editing and proofreading training modules
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Customer Service Representative
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Jan 2000 - Jun 2000
Provided customer service and support
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Education
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2011 - 2012
University of Washington
User-Centered Design Certificate, Human Centered Design & Engineering -
1997 - 1999
Western Washington University
Master of Arts - MA, English Studies -
1994 - 1997
University of Tennessee-Knoxville
Bachelor of Arts - BA, English
Community
