Life Safety Specialist

• Jan 2018 - Present

Service Advisor

• Jan 2016 - Jan 2018

Responsible for pricing small repair proposals, contract renewals, addendums, budgeting and other contract specific pricing needs.Coordinate the purchase of parts and materials needed to meet the jobs requirement.Monitor the overall financial performance of assigned accounts and take the appropriate action to improve underperforming contractsAssign the appropriate man power and assist in forecasting man power needs based on the work that is being sold.Create sales proposals and be able to effectively present the information to the customer.Manage warranty process by insuring all required paper work is completed and submitted as needed.

Service Special Projects Inside Sales Support

• Apr 2015 - Jan 2016

Assist with project administration including closeouts, O&M’s, as-built drawings, warranties, contract and change ordersProvide technical assistance to salesperson out in the field Obtain quotes from suppliersObtain answers to questions through researchCommunicate with suppliers regarding status of materials, parts and equipmentTrack delivery of equipment and materials Assist with write-ups, proposals, presentation materials, correspondence and other special projects

Service Coordination Manager

• Aug 2009 - Apr 2015

Provide, update and manage manpower workload reportsCreated and maintain departmental training manualsLead monthly department meetings and present to executive leadershipCoach and mentor employees to help them reach business and personal goalsImplemented and maintain computer systemParticipate on value stream mapping teamsLead lean activities to streamline processes and standardize workAssign daily, weekly and monthly assignments to employees based on workloadUse effective communication skills through the use of email, verbal and phone to communicate with customers and other departments throughout the companySchedule 14 plus service technicians and service plumbers for on demand service calls and preventative maintenance

Assistant Service Manager

• Feb 2005 - Aug 2009

Project managed long flow projects, monthly, quarterly and annual inspectionsMaintained project files and provided closeout documentsFollowed up with suppliers on material ordersSchedule service technicians for on demand service callsReceive and dispatch emergency service callsProvide proposals for inspection repairs to customersPerformed job walks to create and present new installation quotesDuring employment held NFPA certifications for inspections Project managed long flow projects, monthly, quarterly and annual inspectionsMaintained project files and provided closeout documentsFollowed up with suppliers on material ordersSchedule service technicians for on demand service callsReceive and dispatch emergency service callsProvide proposals for inspection repairs to customersPerformed job walks to create and present new installation quotesDuring employment held NFPA certifications for inspections