Dawn Hoffman

Training Specialist at The Iserv Company
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Contact Information
us****@****om
(386) 825-5501
Location
Caledonia, Michigan, United States, US
Languages
  • English -
Skills

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Bio

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Credentials

  • MS-100: Microsoft 365 Identity and Services Exam
    Microsoft
    Apr, 2022
    - Sep, 2024
  • Small Business Technical Overview
    Cisco
    Sep, 2021
    - Sep, 2024
  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Jul, 2021
    - Sep, 2024
  • Secondary Education Professional Certification for Computer Science and Mathematics
    State of Michigan
    Apr, 2011
    - Sep, 2024

Experience

  • The Iserv Company
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Training Specialist
      • Jan 2019 - Present

      Iserv has 25+ years as an industry-leading Managed Service Provider in both the cloud and on-premises. We specialize in Connectivity (Internet & Voice), NaaS (Network as a Service), Backup and Disaster Recovery, Cloud (Azure & Microsoft 365), Data/Asset Protection, and professional IT support. Iserv has grown considerably over the years, but our Core Values have not changed. Iserv exists to provide top-notch Communication, Integrity, Collaboration, Value, and Quality to our thousands of business clients across the US and internationally. Show less

    • Service Desk Supervisor
      • Jan 2017 - Jan 2019

      I manage the service desk that supports our customers, helping them to get connected and stay connected to technology.

    • Customer Service Representative
      • Mar 2015 - Jan 2017

      I serve our customers, helping them to get connected and stay connected to technology.

  • Davenport University
    • Higher Education
    • 700 & Above Employee
    • Adjunct Technology Professor
      • Aug 2011 - Apr 2015

      Teach C++, Excel, Java, Access, and other Technology classes. Prepare Lessons, Grade Performance, Present Information. Teach C++, Excel, Java, Access, and other Technology classes. Prepare Lessons, Grade Performance, Present Information.

  • Southfield Christian School
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Teacher
      • Sep 2000 - Jun 2008

      Taught Computer Science, Web Design and Computer applications. Prepared Lessons, Presented Information, Developed Curriculum for Web Design Class and Produced an Instructional Pamphlet for the Teachers to help them learn the new Gradebook software. Taught Computer Science, Web Design and Computer applications. Prepared Lessons, Presented Information, Developed Curriculum for Web Design Class and Produced an Instructional Pamphlet for the Teachers to help them learn the new Gradebook software.

  • Plymouth Christian Acadamy
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Teacher
      • Apr 1993 - Jun 1995

      Taught Algebra. Learned Classroom management. Taught Algebra. Learned Classroom management.

Education

  • University of Michigan-Dearborn
    Master of Science (MS), Computer and Information Sciences and Support Services
    2001 - 2003
  • Davenport University
    Continuing Education, Computer Science
    2010 - 2011
  • Western Michigan University
    Bachelor of Science (BS), Computer Science and Secondary Education
    1989 - 1992

Community

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