Dawne Vail
Information Technology Service Desk Manager at SAFE FEDERAL CREDIT UNION- Claim this Profile
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Bio
Jerry Higgason
Dawne Vail is a self-motivated individual with strong technical and people skills. She makes sound decisions based on the analysis of available information, provides ideas for improving processes and procedures, communicates effectively with team members, and encourages information sharing to better her team and the organization.
Leopoldo Matus
The work of Dawne joining a global call center, constructing knowledge database and encouraging the team to get the best response to the public is remarkable. She is a great manager and problem solver and has great management skills.
Jerry Higgason
Dawne Vail is a self-motivated individual with strong technical and people skills. She makes sound decisions based on the analysis of available information, provides ideas for improving processes and procedures, communicates effectively with team members, and encourages information sharing to better her team and the organization.
Leopoldo Matus
The work of Dawne joining a global call center, constructing knowledge database and encouraging the team to get the best response to the public is remarkable. She is a great manager and problem solver and has great management skills.
Jerry Higgason
Dawne Vail is a self-motivated individual with strong technical and people skills. She makes sound decisions based on the analysis of available information, provides ideas for improving processes and procedures, communicates effectively with team members, and encourages information sharing to better her team and the organization.
Leopoldo Matus
The work of Dawne joining a global call center, constructing knowledge database and encouraging the team to get the best response to the public is remarkable. She is a great manager and problem solver and has great management skills.
Jerry Higgason
Dawne Vail is a self-motivated individual with strong technical and people skills. She makes sound decisions based on the analysis of available information, provides ideas for improving processes and procedures, communicates effectively with team members, and encourages information sharing to better her team and the organization.
Leopoldo Matus
The work of Dawne joining a global call center, constructing knowledge database and encouraging the team to get the best response to the public is remarkable. She is a great manager and problem solver and has great management skills.
Credentials
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HDI Desktop Support Manager (HDI)
HDIJan, 2022- Nov, 2024 -
IT Information Library Foundations Certification (ITIL)
AXELOS Global Best PracticeJun, 2021- Nov, 2024 -
Lean Six Sigma Green Belt Certification
Six SigmaFeb, 1996- Nov, 2024
Experience
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SAFE FEDERAL CREDIT UNION
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United States
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Banking
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1 - 100 Employee
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Information Technology Service Desk Manager
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May 2019 - Present
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First Data Corporation
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IT Manager
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Jun 1998 - Jan 2017
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MicroComputer Resources, Inc. (MCR, Inc.)
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United States
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Software Development
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1 - 100 Employee
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Analyst
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1993 - 1998
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Systems Administrator
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1988 - 1993
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Education
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State University of New York at Farmingdale
AA, Liberal Arts -
University at Albany, SUNY