Dawn Ansbro

Executive Director at SUNY Orange Foundation
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Contact Information
us****@****om
(386) 825-5501
Location
US

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TOM CRONE

I had the pleasure of being brought on board the Orange County Art's Council "Art In Motion Car Show" in August of 2012. I was invited to be a consultant to help plan the show by a mutual friend of Dawn and myself and was immediately impressed by Dawn's can do attitude, along with her skills in organizing and keeping all the ideas in mind as we hashed out the need's and do's and don'ts of a first time car show. Her talent, skills and desire to help promote and better the art's in the area are nothing less then 'top notch'. And I look forward to working with her, once again, on this years show.

Gary M. Schuster

Along with many others, Dawn and I helped launch the new Orange County Arts Council. Dawn very bravely agreed to serve as its first President. I say brave because even with the publicity attending its creation, there was a very real possibility of the Council failing to attract funding, failing to attract board and committee members, failing to initiate and run programs, and the whole thing being a spectacular and very public failure. There have been moments when it all seemed very fragile. However, well into our second year we have funding, people, programs, a full-time Executive Director, many different plans in the works, and we are safely under way. Dawn deserves credit for setting priorities, successfully recruiting board members and funders, organizing and motivating the board, achieving consensus, leading public outreach meetings, getting us through various crises, and skillfully imposing discipline on board members, many of whom are accustomed to doing their own thing. She's also made heroic efforts at the Lycian Centre, and I happen to know she's a great mom with great kids.

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Experience

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Executive Director
      • Aug 2018 - Present

      Managing a $20M organization focused on fund-raising, alumni engagement and scholarships and serving the students of SUNY Orange/Orange County Community College. Our mission is to raise and distribute funds, build a strong alumni network, and foster lasting ties to our community in order to expand opportunities and support the success of SUNY Orange students. Managing a $20M organization focused on fund-raising, alumni engagement and scholarships and serving the students of SUNY Orange/Orange County Community College. Our mission is to raise and distribute funds, build a strong alumni network, and foster lasting ties to our community in order to expand opportunities and support the success of SUNY Orange students.

    • United States
    • Artists and Writers
    • 1 - 100 Employee
    • Executive Director
      • May 2011 - Jun 2018

      Founding board member and then Executive Director of the Orange County Arts Council with a mission to champion the arts, connect artists with audiences and foster the growth of the county's creative resources through the development and implementation of short-term and long-term strategies including fund-raising, program development, marketing, strategic alliances, community outreach, researching new developments and trends in the arts and maintaining sound financial practices. During my tenure, the Arts Council grew financially by almost 40% and gained widespread recognition throughout the county as the premier arts resource and support organization. In 2012, I started the Orange County Film Office under the umbrella of the Arts Council's infrastructure. Under my leadership , the Film Office was responsible for bringing approximately $2M in additional business to the county. Show less

    • United States
    • Medical Practices
    • Development Officer
      • Nov 2010 - May 2011

      Planned and implemented multiple fund-raising and friend-raising events to support St. Anthony's Community Hospital in Warwick, NY and Bon Secours Community Hospital in Port Jervis, NY. Organized and implemented speaking engagements for the Senior VP to assist in building awareness and cultivating support for the hospitals. Planned and implemented multiple fund-raising and friend-raising events to support St. Anthony's Community Hospital in Warwick, NY and Bon Secours Community Hospital in Port Jervis, NY. Organized and implemented speaking engagements for the Senior VP to assist in building awareness and cultivating support for the hospitals.

    • Director of Organizational Development
      • May 2004 - Oct 2010

      Handle marketing, fund-raising, public relations and board development for Kings Theatre Company, a non-profit theatre organization associated with the Lycian Centre for the Performing Arts in Sugar Loaf. Developed individual donor program; doubled Board of Directors membership to better reflect composition of community and increase exposure; new members included school superintendents, local business people, a retired college President and theatre industry professionals. Wrote two successful NYSCA grants and three successful County grants. Developed Corporate Sponsor package. Wrote all press releases and maintained relationships with all media contacts. Developed relationships with all critical county-wide business and arts organizations. Show less

    • President
      • Jan 2002 - May 2004

      Managed own consulting firm focusing on call center services, quality assurance, customer care training and project management. Developed and implemented Quality Assurance process for Metropolitan Museum of Art Customer Service department. Outcomes included reduction in talk time, improvement in overall customer experience and creation of quality maintenance program. Worked with outsource provider to reduce talk time and improve customer experience for large catalog client. Designed and facilitated customized training program for American Management Association’s internal customer service staff. Worked exclusively for one year with Network Direct, Inc., an outsourcing brokerage firm, to develop and build organizational infrastructure, expand services and change its business model. Show less

    • Outsourcing and Offshoring Consulting
    • Director, Client Relationships
      • 2000 - 2002

      Managed team of five Account Executives responsible for responding to the day-to-day needs of over twenty accounts in call center outsource environment. Led the implementation and integration process for all new accounts. Team leader for end-user group involved in the design of new Siebel CRM software application. Member of the organizational design committee created to integrate Call Center Services with the United Stationers/Order People organization after acquisition. Committee mission was to reduce duplicate costs, identify overlaps and/or gaps in responsibilities and recommend new organizational structure and processes. Show less

    • Director, New Account Implementation
      • 1996 - 2000

      Sole project management responsibility for integrating new accounts with call center operation including leadership of implementation team, extensive communication with the client, the creation and maintenance of project plan and the facilitation of all meetings and conference calls. Led team of representatives from each department for the development of a customized outsourcing solution for each new client, including development and deployment of desktop applications, training programs and documentation, quality assurance programs, telecommunications solutions and system networking solutions. Primary author/coordinator of Scope of Work document that provided the blueprint for the implementation process. Show less

    • Manager, Training and Quality
      • 1991 - 1996

      Organized and helped to facilitate all supervisory and agent training in two facilities, including new hire training, as well as cross-training to improve productivity. Managed team of 8 Trainers and 4 Quality Administrators. Developed and facilitated entry level supervisory training including modules on communication skills, team building skills, leadership skills and various job-specific activities.

    • Manager, Quality Assurance
      • 1990 - 1991

      Improved and maintained quality call handling in two call center locations. Led recruiting and interview efforts for the opening of new call center in Maryland. Created consistent organizational monitoring process.

    • Recruitment Counselor
      • 1989 - 1990
    • Department Manager
      • 1988 - 1989
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Department Manager, Assistant Buyer
      • 1983 - 1988

Education

  • University of Phoenix
    Masters, Organizational Management
    2003 - 2005
  • Marist College
    Bachelor of Professional Studies, Fashion Design
    1979 - 1983
  • Saddle Brook High School
    1975 - 1979

Community

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