Experience

OnTrak Solutions
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Account Manager

  • Nov 2022 - Present


Strong Home Mortgage, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Administrative Assistant/Collateral Specialist

  • May 2020 - Oct 2022

  ★ Independently answered phone calls and accurately forwarded to correct company contact. ★ Assisted existing customers with home loan questions or concerns. ★ Designed an inventory list to organize office supply orders. Ordered office necessities from multiple vendors. Restocked and organized all replenishments. ★ Received and dispersed all document deliveries to corresponding team members. ★ Expedited the loan selling process by requesting scanned copies of post-closing packages from title companies on day of closing. ★ Allocated post-closing packages, received through office delivery, and scanned into the loan origination system, Encompass. ★ Labeled and filed all packages until loan was sold, shredded and disposed of packages after selling. ★ Thoroughly reviewed original notes from post-closing packages for accurate loan information and ensured they were sent to corresponding warehouse in a timely manner. ★ Created FedEx labels to send original notes out to corresponding warehouses. ★ Diligently entered loan information and tracking number into Microsoft Excel prior to shipping to warehouse and transferred tracking information from excel to the company's loan origination system. Followed up with tracking to ensure FedEx deliveries were successful. ★ Worked with title companies to resolve incorrectly signed notes and other collateral discrepancies. ★ Downloaded purchase advices as PDFs from over ten investor websites and entered each into the loan origination system. ★ Assisted the accounting team in ensuring funds were received by the investor. ★ Requested Final Title Policies and Recorded Deeds of Trusts from title companies. Carefully reviewed each document to ensure accuracy. ★ Uploaded all correct documents to investor portals and the loan origination system. ★ Created FedEx labels to ship original documents to corresponding investor. Updated tracking information for all documents sent into the system. Show less



All American Steakhouse

• United States
• Restaurants
• 1 - 100 Employee

• Head Bartender/Manager

  • Apr 2013 - Oct 2020

  ighly proficient in a full-service area in both menu and list of over 50 varied and mixed beverages. Directly responsible for marketing engagement of vendors and seasonal opportunities to increase attendance. Prioritized and managed the reception of orders from guests and wait staff in a very expeditious manner. Active Leadership role in supporting, coaching, and mentoring wait staff. Led a collaborative approach in scanning and forecasting peak spikes to ensure key stakeholders are greeted, seated, and provided optimal service. Achieved the level of Key Manager. Resolved any issues pertaining to orders both in the dining and service area. Launched a systematic approach to ensure continual optimal sanitary and infection prevention in service area. Formulated high organization standards for accountability related to inspected product measures in relation to Alcohol and Beverage Commission laws and regulations. Highly engaged in customer satisfaction with regular patrons resulting in an increase of 30% in repeat attendance. Led effort in maintaining inventory control in direct relation to service area budget. Show less