Dawn Wass
Senior Manager, Client Support at NantHealth- Claim this Profile
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Bio
Amy Hebert Chernov
Dawn is one of the most dedicated professionals I've had the pleasure of working with. So much of what I know about support I learned from Dawn. She has extensive experience and spot-on instincts. In working with Dawn for five years, it was easy to see how she cares tremendously for her team and works to groom and grow individuals in their careers. She's got a knack for seeing the potential in people. And one of the things I admire most about her is her growth mindset: she is always eager to expand her knowledge on a topic, or learn new skills and grow in her role. I hope to have the opportunity to work with Dawn in the future, and highly recommend her.
Greg D'Anna
Dawn is an outstanding leader. She is very customer focused and results oriented. Dawn has strong people handling skills and is able to motivate and direct others to consistently exceed goals. She is a great Team player and brings a very positive, can do attitude to work every day. I highly recommend Dawn Wass to any organization looking to hire a proven leader with a strong work ethic, great customer and people handling skills, and the ability to achieve/exceed desired results.
Amy Hebert Chernov
Dawn is one of the most dedicated professionals I've had the pleasure of working with. So much of what I know about support I learned from Dawn. She has extensive experience and spot-on instincts. In working with Dawn for five years, it was easy to see how she cares tremendously for her team and works to groom and grow individuals in their careers. She's got a knack for seeing the potential in people. And one of the things I admire most about her is her growth mindset: she is always eager to expand her knowledge on a topic, or learn new skills and grow in her role. I hope to have the opportunity to work with Dawn in the future, and highly recommend her.
Greg D'Anna
Dawn is an outstanding leader. She is very customer focused and results oriented. Dawn has strong people handling skills and is able to motivate and direct others to consistently exceed goals. She is a great Team player and brings a very positive, can do attitude to work every day. I highly recommend Dawn Wass to any organization looking to hire a proven leader with a strong work ethic, great customer and people handling skills, and the ability to achieve/exceed desired results.
Amy Hebert Chernov
Dawn is one of the most dedicated professionals I've had the pleasure of working with. So much of what I know about support I learned from Dawn. She has extensive experience and spot-on instincts. In working with Dawn for five years, it was easy to see how she cares tremendously for her team and works to groom and grow individuals in their careers. She's got a knack for seeing the potential in people. And one of the things I admire most about her is her growth mindset: she is always eager to expand her knowledge on a topic, or learn new skills and grow in her role. I hope to have the opportunity to work with Dawn in the future, and highly recommend her.
Greg D'Anna
Dawn is an outstanding leader. She is very customer focused and results oriented. Dawn has strong people handling skills and is able to motivate and direct others to consistently exceed goals. She is a great Team player and brings a very positive, can do attitude to work every day. I highly recommend Dawn Wass to any organization looking to hire a proven leader with a strong work ethic, great customer and people handling skills, and the ability to achieve/exceed desired results.
Amy Hebert Chernov
Dawn is one of the most dedicated professionals I've had the pleasure of working with. So much of what I know about support I learned from Dawn. She has extensive experience and spot-on instincts. In working with Dawn for five years, it was easy to see how she cares tremendously for her team and works to groom and grow individuals in their careers. She's got a knack for seeing the potential in people. And one of the things I admire most about her is her growth mindset: she is always eager to expand her knowledge on a topic, or learn new skills and grow in her role. I hope to have the opportunity to work with Dawn in the future, and highly recommend her.
Greg D'Anna
Dawn is an outstanding leader. She is very customer focused and results oriented. Dawn has strong people handling skills and is able to motivate and direct others to consistently exceed goals. She is a great Team player and brings a very positive, can do attitude to work every day. I highly recommend Dawn Wass to any organization looking to hire a proven leader with a strong work ethic, great customer and people handling skills, and the ability to achieve/exceed desired results.
Experience
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NantHealth
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Senior Manager, Client Support
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Jul 2012 - Present
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PlumChoice
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director of Operations
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Sep 2009 - Mar 2012
PlumChoice is a technology care company which services both consumers and small businesses. As the Director of Operations I managed the day to day operations in the call center for sales, care and technical support. Analyzed daily reports keying on significant metrics and then established departmental goals. I provided guidance to the managers, supervisors and staff to successfully achieve those goals. My team achieved and maintained a 95% CSAT score by improving call efficiency, lowering abandonment percentage and by improving employee product training and knowledge. Show less
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The Traveling Vineyard
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South Africa
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Hospitality
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Director of Customer Service
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Apr 2008 - Sep 2009
Geerlings & Wade was a catalogue wine company that was sold during my first year with the company. After the acquisition I restructured the team to fit the needs of their new primary focus, The Traveling Vineyard. TTV is an in-home Wine Tasting concept similar to a Tupperware party or Pampered Chef show. As Director of Customer Care I managed the customer service team that supported a DSA field team of 500+ representatives. During my time I researched, purchased and implemented a new phone system for the call center. I also implemented a ticket process system for all incoming emails to the corporate support team and established process and procedures for the purchase and return of products. Show less
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Merida Meridian
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Australia
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Individual and Family Services
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Manager, Customer Service
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Aug 2005 - Feb 2008
Merida is natural fiber flooring company. It is one of the leading contemporary rug companies in the United States, specializing in sustainable rugs & flooring. As the Manager of the Customer Service Team I managed the day to day operations which included sales support, customer service, order processing and the receptionist. Partnered with sales team by attending quarterly sales meeting and industry trade shows to support and promote the Merida products. Merida is natural fiber flooring company. It is one of the leading contemporary rug companies in the United States, specializing in sustainable rugs & flooring. As the Manager of the Customer Service Team I managed the day to day operations which included sales support, customer service, order processing and the receptionist. Partnered with sales team by attending quarterly sales meeting and industry trade shows to support and promote the Merida products.
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Delta Air Lines
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United States
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Airlines and Aviation
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700 & Above Employee
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Supervisor Reservation Sales - Customer Care
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Jan 1990 - Aug 2005
Delta Air Lines is one of the major airlines in the United States. During my 15 years there I grew substantially as an individual contributor and leader. I started as a frontline sales representative and continued my career in many specialized areas of the company. Delta prided itself on providing all the necessary training needed for their leadership group and I consider myself very fortunate to have been a part of their management team in Boston. Delta Air Lines is one of the major airlines in the United States. During my 15 years there I grew substantially as an individual contributor and leader. I started as a frontline sales representative and continued my career in many specialized areas of the company. Delta prided itself on providing all the necessary training needed for their leadership group and I consider myself very fortunate to have been a part of their management team in Boston.
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Cullinet software
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United States
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Software Development
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1 - 100 Employee
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Supervisor, In-house Publications
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1977 - 1989
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Education
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Management Education Classes
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Saugus High School
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Saugus High School
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Saugus High School
Community
