Dawn W.

Customer Service Executive at Blue Insurance Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Newport, Wales, United Kingdom, UK

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Credentials

  • certficate of insurance
    the chartered insurance institute
  • Foundation insurance test
    Chartered Insurance institute

Experience

  • Blue Insurance
    • Ireland
    • Insurance
    • 1 - 100 Employee
    • Customer Service Executive
      • Jan 2018 - Present

  • Webhelp
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Complaint Handler
      • Aug 2014 - Jan 2018

      Dealing with escalations of issues that cannot be solved to the customers satisfaction, by front line customer service advisers, Negotiating with other departments to expedite a solution,around the customers query within my remit,to the customers and business satisfaction In other words we deal with complaints Dealing with escalations of issues that cannot be solved to the customers satisfaction, by front line customer service advisers, Negotiating with other departments to expedite a solution,around the customers query within my remit,to the customers and business satisfaction In other words we deal with complaints

  • Serco
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Agent
      • Nov 2013 - Mar 2014

      process orders for customers and advised of stock and expected delivery time scales process orders for customers and advised of stock and expected delivery time scales

  • Lloyds Banking Group
    • Customer Service Agent
      • Nov 2012 - Jul 2013

      Dealt with initial contact from both business and personal banking customers regarding mis-selling of PPI Dealt with initial contact from both business and personal banking customers regarding mis-selling of PPI

  • Markerstudy Broking
    • United Kingdom
    • Insurance
    • 100 - 200 Employee
    • Customer Care Agent
      • Feb 2012 - Jul 2012

      Responsible for inbound calls regarding missed payment and taking payments for various types of insurance sold within the group, Dealing with customer complaints about missed payment charge and dealing with the resolution Responsible for inbound calls regarding missed payment and taking payments for various types of insurance sold within the group, Dealing with customer complaints about missed payment charge and dealing with the resolution

  • Yes Loans Ltd
    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • SUPERVISOR
      • Mar 2011 - Feb 2012

      Responsible for small team of outbound advisors ensuring that all calls are within regulatory and company guidelines and ensuring KPI Responsible for small team of outbound advisors ensuring that all calls are within regulatory and company guidelines and ensuring KPI

Education

  • William Penny. Brooks, Much Wenlock
    1971 - 1977
  • university of life
    joy,fun,love life, and all points inbetween
    1960 -

Community

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