Experience

UCL Institute for Innovation and Public Purpose

• United Kingdom
• Higher Education
• 1 - 100 Employee

• MPA Candidate at UCL Institute of Innovation and Public Purpose

  • Sep 2022 - Present



National Library Board

• Singapore
• Libraries
• 500 - 600 Employee

• Manager

  • Sep 2019 - Sep 2022

  Library Planning and Development (Experience Design)

• Attachment

  • Mar 2019 - Aug 2019

  On Attachment at PebbleRoad Pte Ltd as part of the Public Service Division's Service Delivery Talent Attachment Programme

• Associate Librarian

  • Jul 2017 - Feb 2019

  • Children’s and Teens Librarian providing programme support to over 15 primaryand secondary schools including developing and executing reading programmes.• Developed a successful social media campaign for Kids’ Lit Quiz Singapore whichgenerated more than 1 million in reach.• Lead the review of an internal policy that would impact service delivery.• Headed committee to organise an internal welfare event for more than 600 staff.



PebbleRoad

• Singapore
• Design
• 1 - 100 Employee

• UX Researcher

  • Mar 2019 - Aug 2019

  On attachment under the Service Delivery Talent Attachment Programme for public officers • Responsible for developing the research plan and coordinating research activities • Facilitated discussions with team members to generate insights through triangulation of evidence and analyses On attachment under the Service Delivery Talent Attachment Programme for public officers • Responsible for developing the research plan and coordinating research activities • Facilitated discussions with team members to generate insights through triangulation of evidence and analyses



Singapore Children's Society

• Singapore
• Non-profit Organizations
• 100 - 200 Employee

• Social Work Intern

  • May 2016 - Jul 2016

  • Planned and executed public education programmes, group work and community work with underprivileged children. • Planned and executed public education programmes, group work and community work with underprivileged children.



Ang Mo Kio Community Centre

• Singapore

• Community Worker

  • May 2014 - Jul 2014

  • Conducted an asset-based community map and study on social isolation among elderly residents in the community which was presented to local grassroots leaders to serve as a future resource for community development and outreach. • Provided casework and counselling support for clients. • Conducted an asset-based community map and study on social isolation among elderly residents in the community which was presented to local grassroots leaders to serve as a future resource for community development and outreach. • Provided casework and counselling support for clients.