Experience

BAYADA Home Health Care
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Client Services Manager

  • Jul 2022 - Present


Bridges by EPOCH

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Manager; Senior Wellness Coordinator; Family Liaison

  • Mar 2017 - Aug 2022

  -Hiring manager in charge of: screening applications/resumes and setting up interviews, checking references and effectively participated in the hiring and termination of employees. -Supervisor to 35+ caregivers and 10 nurses -Created, redefined and updated Caregivers schedule in facility for twenty-four hour period, daily. Assuring all information is accurate and up to date. -Created, redefined and updated Nursing schedule for twenty-four hour period, daily. Assuring all information is accurate and up to date. -Created concise vacation log for all employees, updating coverage throughout the year -Created, redefined and updated holiday coverage schedule for Caregivers and Nurses. Assuring all information is accurate and up to date. -Managed time sheets and daily adherence to schedule by caregivers and nurses for Payroll. Assuring all information is accurate and up to date. -Served as communication vehicle between caregivers, nurses, Wellness Director and families. -Was on the "Manager On Duty" rotation in facility, monthly. -Provided tours of facility to prospective residents and/or family. -In charge of daily audits for Bed/Bath Emergency Calls and Nightly Hourly Resident Safety Check. -Order all nursing and caregiver supplies. Created and maintain concise tracking sheets for all stock. -Responsible for Quarterly Staffing Report and audit. -Established and help to maintain agency working relationship within the building. -Payroll weekly -Coordinated and implemented a Co-Op with nearby high school for staffing purposes. -Regional Trainer for Wellness Coordinator position at sister facilities. Show less



Private care

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Home Health Care/Case Manager

  • Jun 2014 - Mar 2017

  Follow approved personal care plan for client as set by doctors. Maintain, order and organize all medication and dietary needs. House manager in charge of groceries, doctor appointments, supplies for client. Maintain all daily blood pressure, temperature, weight tracking and blood sugar/INR levels. Drive and maintain all doctor appointments and act as family and case manager liaison. Scheduled all arrangements and traveled with client to vacation homes and maintained all personal care as specified and/or trained other agencies and caregivers when needed. Maintain concise database for notes; for all daily routines, doctor visits, dietary changes, and communication with family members. Show less



American Cancer Society-Ayer Relay For Life

• Entertainment Coordinator

  • 2002 - 2015

  Relay for Life is an organized, overnight community fundraising walk to raise money for cancer research. Teams of people camp out around a track and members of each team take turns walking around the track. It is a family-friendly environment for the entire community and lots of fun!! Food, games and activities provide entertainment and build camaraderie. I have been Entertainment Coordinator for the past 10 years. I have maintained a schedule of events, games, demonstrations and activities for a full 24 hours. I have used community outreach for many of the demonstrations and donations we receive. Show less



Nashoba Home Care

• United States
• Hospitals and Health Care

• Home Health Care/Case Manager

  • Apr 2008 - Jun 2014

  Follow approved personal care plan for client as set by doctors. Maintain and organize all medication and dietary needs. House manager in charge of groceries, doctor appointments, supplies for client. Maintain all daily blood pressure, temperature and blood sugar levels. Drive and maintain all doctor appointments and act as family and agency liaison. Scheduled all arrangements and traveled with client to vacation homes and maintained all personal care as specified and trained other agencies if needed. Maintain concise database for notes; for all daily routines, doctor visits, dietary changes, and communication with family members. Show less



Jazzercise (Pepperell, Sudbury)

• Owner/Instructor

  • Mar 2001 - Mar 2011

  Solely responsible for teaching safe and well instructed classes to clients, in two separate locations. Manage the monthly payroll for 12+ instructors, babysitters and substitute instructors, as well as, all monthly expenditures. Maintained schedule for 30+ classes a week and two locations. Manage marketing and advertising of all classes. Customer Service was a top priority. Computer skills (Microsoft Excel, Word, Powerpoint, Payroll and Accounts receivable). Maintained staff for onsite babysitting room. Show less



Ziplink, Inc

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Supervisor

  • Mar 1998 - Jun 2000

  Responsible for handling call center for customer issues and complaints on a nightly basis. Maintained quality control during phone and email inquiries, usually 300 calls a night. Maintain concise call center database. Sell additional services by recognizing opportunities to up-sell accounts; explaining new features. Keep equipment operational by following established procedures; reporting malfunctions. Responsible for handling call center for customer issues and complaints on a nightly basis. Maintained quality control during phone and email inquiries, usually 300 calls a night. Maintain concise call center database. Sell additional services by recognizing opportunities to up-sell accounts; explaining new features. Keep equipment operational by following established procedures; reporting malfunctions.