Divisional Human Resources Manager

• Feb 2019 - Present

Personnel Officer

• Oct 2015 - Present

Personnel Analyst II

• Aug 2013 - Oct 2015

Human Resources Business Partner/ HR Field Manager

• Jan 2003 - Sep 2012

Relocated to Missouri, new position created to support the Central Division Director(14 markets, 150 centres, 800 employees) including the Director of Operations for Canada, with employee relations issues, conduct internal investigations, write rebuttals to the EEOC and Human Rights Commission. Represent the Company to settle mediations with the most positive outcome possible. Generalist role which included support with worker's compensation and benefits; and Staffing/Recruiting for… Show more Relocated to Missouri, new position created to support the Central Division Director(14 markets, 150 centres, 800 employees) including the Director of Operations for Canada, with employee relations issues, conduct internal investigations, write rebuttals to the EEOC and Human Rights Commission. Represent the Company to settle mediations with the most positive outcome possible. Generalist role which included support with worker's compensation and benefits; and Staffing/Recruiting for management level and above Manage reports for all exit interviews/surveys for both divisions Manage all Employee Relations issues including internal investigations and provide monthly report outlining all issues and the recommended resolutions Diagnose problem areas, develop training and implement changes by training the division, market, and centre supervisors Advise and implement the transitional process for centres in the U.S. and Canada purchased by franchise owners including notification memos and severance packages w/ releases. Clear understanding of Business Operations to support the Division teams in the management of their employees for improved productivity and decreased turnover. Show less Relocated to Missouri, new position created to support the Central Division Director(14 markets, 150 centres, 800 employees) including the Director of Operations for Canada, with employee relations issues, conduct internal investigations, write rebuttals to the EEOC and Human Rights Commission. Represent the Company to settle mediations with the most positive outcome possible. Generalist role which included support with worker's compensation and benefits; and Staffing/Recruiting for… Show more Relocated to Missouri, new position created to support the Central Division Director(14 markets, 150 centres, 800 employees) including the Director of Operations for Canada, with employee relations issues, conduct internal investigations, write rebuttals to the EEOC and Human Rights Commission. Represent the Company to settle mediations with the most positive outcome possible. Generalist role which included support with worker's compensation and benefits; and Staffing/Recruiting for management level and above Manage reports for all exit interviews/surveys for both divisions Manage all Employee Relations issues including internal investigations and provide monthly report outlining all issues and the recommended resolutions Diagnose problem areas, develop training and implement changes by training the division, market, and centre supervisors Advise and implement the transitional process for centres in the U.S. and Canada purchased by franchise owners including notification memos and severance packages w/ releases. Clear understanding of Business Operations to support the Division teams in the management of their employees for improved productivity and decreased turnover. Show less

Employee Relations Representative

• Jun 2001 - Jan 2003

Responsible and accountable for Company employee relations including unemployment claims, employee grievances, agency complaints, and employee counseling Apply knowledge of concepts, practices and procedures to interpret and apply company employee policies and comply with federal and state laws Conduct exit interviews and provide monthly reports Prepare the annual EEO-1 report Process and verify I-9 forms Review, research, provide documentation and track agency… Show more Responsible and accountable for Company employee relations including unemployment claims, employee grievances, agency complaints, and employee counseling Apply knowledge of concepts, practices and procedures to interpret and apply company employee policies and comply with federal and state laws Conduct exit interviews and provide monthly reports Prepare the annual EEO-1 report Process and verify I-9 forms Review, research, provide documentation and track agency complaints Provide status reports to executive management team Diagnose problem areas, develop training and implement changes by training the Executive team, Divisional and Regional Supervisors Member of the Special Events committee Show less Responsible and accountable for Company employee relations including unemployment claims, employee grievances, agency complaints, and employee counseling Apply knowledge of concepts, practices and procedures to interpret and apply company employee policies and comply with federal and state laws Conduct exit interviews and provide monthly reports Prepare the annual EEO-1 report Process and verify I-9 forms Review, research, provide documentation and track agency… Show more Responsible and accountable for Company employee relations including unemployment claims, employee grievances, agency complaints, and employee counseling Apply knowledge of concepts, practices and procedures to interpret and apply company employee policies and comply with federal and state laws Conduct exit interviews and provide monthly reports Prepare the annual EEO-1 report Process and verify I-9 forms Review, research, provide documentation and track agency complaints Provide status reports to executive management team Diagnose problem areas, develop training and implement changes by training the Executive team, Divisional and Regional Supervisors Member of the Special Events committee Show less

Staffing and Customer Service Supervisor

• Aug 1998 - May 2001

Extensive training as a staffing coordinator in all facets of the industry including Clerical, Accounting, Legal, Light Industrial and Call Center staffing both temporary and permanent placement Assisted in the development of two divisions in the San Diego Region (Light Industrial and Caller Access) Developed and implemented recruiting plans for diverse clientele via community networking Conducted interviews and skills assessment for potential associates Responsible for accurate… Show more Extensive training as a staffing coordinator in all facets of the industry including Clerical, Accounting, Legal, Light Industrial and Call Center staffing both temporary and permanent placement Assisted in the development of two divisions in the San Diego Region (Light Industrial and Caller Access) Developed and implemented recruiting plans for diverse clientele via community networking Conducted interviews and skills assessment for potential associates Responsible for accurate reporting and processing of associates' payroll Developed a tracking and correspondence system to ensure full payment of accounts receivable resulting in a 98% current aging report Conducted weekly and quarterly reviews to ensure client satisfaction Supervised associates' work performance and provided feedback when necessary Member of the Remedy Recruiting Committee Show less Extensive training as a staffing coordinator in all facets of the industry including Clerical, Accounting, Legal, Light Industrial and Call Center staffing both temporary and permanent placement Assisted in the development of two divisions in the San Diego Region (Light Industrial and Caller Access) Developed and implemented recruiting plans for diverse clientele via community networking Conducted interviews and skills assessment for potential associates Responsible for accurate… Show more Extensive training as a staffing coordinator in all facets of the industry including Clerical, Accounting, Legal, Light Industrial and Call Center staffing both temporary and permanent placement Assisted in the development of two divisions in the San Diego Region (Light Industrial and Caller Access) Developed and implemented recruiting plans for diverse clientele via community networking Conducted interviews and skills assessment for potential associates Responsible for accurate reporting and processing of associates' payroll Developed a tracking and correspondence system to ensure full payment of accounts receivable resulting in a 98% current aging report Conducted weekly and quarterly reviews to ensure client satisfaction Supervised associates' work performance and provided feedback when necessary Member of the Remedy Recruiting Committee Show less