Experience

The West Brom

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Senior Manager Mortgages

  • Dec 1986 - Present

  • 29 years experience in a the mortgage arena• 29 years team management experience• Ability to underwrite / approve mortgage applications to agreed mandate levels• An excellent working knowledge of the Society/Company lending policy and procedure, to include non-mainstream lending.• The ability to motivate, coach/develop/train and support all the team members to achieve team KPI’s• Attend/hold presentations/meetings at Senior Manager level as appropriate to effectively communicate feedback on all related matters• Keep abreast of changes in the mortgage market to include changes in legislation and regulation within the residential lending sector. Show less

• Senior Manager Mortgages

  • Dec 1986 - Present

  • Lead the Lending Team to deliver excellent levels of service to our Customer/Broker base, ensuring that individuals performance is managed effectively • Motivate, coach and develop team members to achieve the required service standards, quality and support them via the career framework to fulfil their career aspirations• Ensure that all mortgage applications are approved in accordance with Lending/Security Policy and within agreed mandate levels.• Ensure that all key targets and KPIs are met through effective resource planning • Ensure that effective controls are in place to demonstrate adherence to FCA regulations, and Money Laundering regulations.• Promote a culture of continuous improvement and process efficiency across Lending• Plan recruitment to ensure resource levels are sufficient to meet customer demand and achieve service standards.• Manage the risks associated with the business area by ensuring the team(s) deliver the requirements of the Society’s Risk Framework, including reporting and management of any operational risks. Also ensure appropriate and effective controls are in place to mitigate risks identified. Show less