Dawn Mead

Director of Practice Support at Benesch, Friedlander, Coplan & Aronoff LLP
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Contact Information
us****@****om
(386) 825-5501
Location
Independence, Ohio, United States, US
Skills

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5.0

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Scott Eitman

Dawn is a very active and key member of the the operations department. She is a professional manager who came in and immediately made a positive impact on the operations. She was a pleasure to have on my staff. Dawn is very knowledgeable and dedicated. If the need arose for a candidate with her skills and background, I would hire Dawn without question.

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Credentials

  • Legal Lean Sigma and Project Managment - White Belt
    ARK Group
    Dec, 2016
    - Oct, 2024
  • Lean Six Sigma Yellow Belt Certification
    Baldwin Wallace University
    Sep, 2015
    - Oct, 2024
  • High Impact Presentations
    Dale Carnegie Training
    Nov, 2014
    - Oct, 2024

Experience

  • Benesch, Friedlander, Coplan & Aronoff LLP
    • United States
    • Law Practice
    • 1 - 100 Employee
    • Director of Practice Support
      • Oct 2019 - Present

  • Weltman, Weinberg & Reis Co., LPA
    • United States
    • Law Practice
    • 400 - 500 Employee
    • Director of Operations
      • Jul 2014 - Present

      Challenged by COO to Lead Operations across the entire firm for multi-year major system conversion. Assumed responsibility of the Business Application Support technical team. Optimizing and developing Operational metrics for measuring performance and accomplishing goals. Formulated and implemented over 200 standard operating procedures. Negotiated and modified vendor contracts with multiple vendors and suppliers i.e. multi- functional device contracts with savings of $250,000 over a 5-year lease.

    • Associate Director, Office Operations
      • Nov 2013 - Present

      Added management responsibility of 9 offices, 10 Managers and120 employees. Advocated and drove the automation of check processing through new technology reducing shipping costs and lost payments for the firm for a savings of $17,640 annually for check shipping alone. Partnered successfully with all Business Units to implement various automated technology solutions i.e. paperless initiative.

    • Senior Operations Manager
      • Mar 2011 - Present

      Added responsibility for Payment Processing, Document Management, and Facilities. Implemented automated document management system eliminating 90% of manual touches. Negotiated vendor contracts for office supplies for a 15% reduction firm wide.

    • Operations Manager
      • Mar 2004 - Present

      Office Management. Reception, file room, mail room, new account set up and bankruptcy review

  • Rural Metro AMbulance
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Communications Manager
      • May 2003 - Mar 2004

      Helpline Manager with promotion to Communication Manager. Scheduling of ambulance and transportation services. Helpline Manager with promotion to Communication Manager. Scheduling of ambulance and transportation services.

  • Kappus Company
    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Office Manager
      • Nov 1997 - May 2003

      Instrumental in streamlining billing process. Managed the schedule of service trucks in multiple cities. Instrumental in streamlining billing process. Managed the schedule of service trucks in multiple cities.

Education

  • Kent State University
    Bachelor of Arts (B.A.), Clinical Psychology
    1979 - 1983
  • Cleveland State University
    -

Community

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