Dawn M.
HR, Office & Compliance Manager at CANA Retail- Claim this Profile
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Bio
Ed Torri, Jr.
I was fortunate enough to work with Dawn during my fledgling years as a customer service representative at Blue Cross and Blue Shield of Massachusetts. Dawn never failed to impress me with her strong work ethic and ability to solve complex issues. In the predominantly thankless job working a call center in the State's largest healthcare provider Dawn would be bombarded by panicked and oftentimes angry calls from members seeking treatment for themselves or their loved ones. Never once did I see Dawn exhibit any of the down hearted behavior typical of that environment. Dawn always believed she could do what was best for the people who would trust her to find the answers to their problems and she did it with a smile. Every day. I strongly endorse Dawn's work with every confidence that she would be a welcome addition to any team.
Ed Torri, Jr.
I was fortunate enough to work with Dawn during my fledgling years as a customer service representative at Blue Cross and Blue Shield of Massachusetts. Dawn never failed to impress me with her strong work ethic and ability to solve complex issues. In the predominantly thankless job working a call center in the State's largest healthcare provider Dawn would be bombarded by panicked and oftentimes angry calls from members seeking treatment for themselves or their loved ones. Never once did I see Dawn exhibit any of the down hearted behavior typical of that environment. Dawn always believed she could do what was best for the people who would trust her to find the answers to their problems and she did it with a smile. Every day. I strongly endorse Dawn's work with every confidence that she would be a welcome addition to any team.
Ed Torri, Jr.
I was fortunate enough to work with Dawn during my fledgling years as a customer service representative at Blue Cross and Blue Shield of Massachusetts. Dawn never failed to impress me with her strong work ethic and ability to solve complex issues. In the predominantly thankless job working a call center in the State's largest healthcare provider Dawn would be bombarded by panicked and oftentimes angry calls from members seeking treatment for themselves or their loved ones. Never once did I see Dawn exhibit any of the down hearted behavior typical of that environment. Dawn always believed she could do what was best for the people who would trust her to find the answers to their problems and she did it with a smile. Every day. I strongly endorse Dawn's work with every confidence that she would be a welcome addition to any team.
Ed Torri, Jr.
I was fortunate enough to work with Dawn during my fledgling years as a customer service representative at Blue Cross and Blue Shield of Massachusetts. Dawn never failed to impress me with her strong work ethic and ability to solve complex issues. In the predominantly thankless job working a call center in the State's largest healthcare provider Dawn would be bombarded by panicked and oftentimes angry calls from members seeking treatment for themselves or their loved ones. Never once did I see Dawn exhibit any of the down hearted behavior typical of that environment. Dawn always believed she could do what was best for the people who would trust her to find the answers to their problems and she did it with a smile. Every day. I strongly endorse Dawn's work with every confidence that she would be a welcome addition to any team.
Credentials
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Chancellor's List
Purdue University GlobalNov, 2022- Nov, 2024 -
Purdue University Global e-Diploma
Purdue University GlobalNov, 2022- Nov, 2024 -
Cannabis Trainers MA Course Completion Badge
Learn BrandsSep, 2022- Nov, 2024 -
Chancellor's List
Purdue University GlobalJun, 2022- Nov, 2024 -
Human Resource Management Micro-credential
Purdue University GlobalJun, 2022- Nov, 2024 -
Human Resource Management Micro-credential
Purdue University GlobalJun, 2022- Nov, 2024 -
Unconscious Bias
LinkedInSep, 2021- Nov, 2024 -
Delivering Results Effectively
LinkedInApr, 2021- Nov, 2024 -
Chancellor's List - December 2020 Term
Purdue University GlobalMar, 2021- Nov, 2024 -
Creating a Positive and Healthy Work Environment
LinkedInFeb, 2021- Nov, 2024 -
Decision-Making Strategies
LinkedInFeb, 2021- Nov, 2024 -
Problem Solving Techniques
LinkedInJan, 2021- Nov, 2024 -
Dean’s List - September 2020 Term
Purdue University GlobalDec, 2020- Nov, 2024 -
Using Questions to Foster Critical Thinking and Curiosity
LinkedInSep, 2020- Nov, 2024 -
Chancellor's List - January 2020 Term
Purdue University GlobalApr, 2020- Nov, 2024 -
Business Management Certification
Northeastern UniversityDec, 2004- Nov, 2024 -
Chancellor's List - 2019 - 2020
Purdue University
Experience
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CANA Retail
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United States
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Retail
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1 - 100 Employee
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HR, Office & Compliance Manager
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Sep 2022 - Present
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Dunkin'
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United States
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Food and Beverage Services
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700 & Above Employee
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Innovation to Market Specialist
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Jul 2017 - Jan 2023
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Restaurant Experience Specialist
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Dec 2018 - Sep 2022
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Innovation to Market Specialist
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Sep 2017 - Jan 2019
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Associate Specialist - Operating Systems
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Aug 2016 - Jul 2017
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Inspire
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United States
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Restaurants
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700 & Above Employee
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Restaurant Experience Specialist - Dunkin’
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Dec 2020 - Sep 2022
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Dunkin'
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United States
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Food and Beverage Services
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700 & Above Employee
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Operating Systems Coordinator
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Jul 2015 - Jan 2016
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Dunkin'
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United States
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Food and Beverage Services
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700 & Above Employee
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Sr. Construction Coordinator
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Aug 2008 - Jun 2011
Primary point of contact for Construction field teams consisting of Construction Managers and Directors.Research and resolve issues with all vendors, General Contractors, and Architects with a high sense of urgency and Professionalism.Proactively monitor and manage the construction Budget for Corporately Developed Locations and alert Construction Manager of Trends, discrepancies, and overages.Manage various documents for the Extranet and ensure all updates are accurate and complete before changes are made to the website.Generate Reports, and conduct data analysis as needed by field TeamMaintain complete and accurate files for each construction projectAdditional special Projects as needed by Field Team
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Operations Field Administration Coordinator
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Dec 2005 - Jan 2010
Create correspondence/presentations/spreadsheets as requested Webinars and Conference Calls New employees, including new hire orientation, travel arrangements, ordering equipment. Coordinate Regional MeetingsLead Projects as directed by Operations ManagersDaily / Weekly Reporting through DBI Systems
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Blue Cross Blue Shield of Massachusetts
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United States
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Hospitals and Health Care
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700 & Above Employee
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Member Services
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May 2002 - Nov 2005
Deliver "Concierge Plus" to increase the percentage of very satisfied members by ensuring timely resolution of issues resulting in member satisfaction.Provide coaching to new associates ensuring the delivery of world class service by sharing best practices and identifying process improvements and initiatives.Investigate resolve and provide ongoing feedback to member's inquiries through research worksheets and correspondence.Coordinate internal activities necessary to research and resolve inquiries and provide members with positive solutions.
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New Accounts Supervisor
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1997 - 1999
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Activations Manager
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1994 - 1997
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Front Desk Manager
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Feb 1992 - Feb 1995
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Education
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2019 - 2022
Purdue University Global
Bachelor's degree, Business Management with a Concentration in Human Resources -
2003 - 2005
Northeastern University
Business Management
Community
