Experience

GBTA | Global Business Travel Association

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Learning Program Manager

  • Feb 2023 - Present



Byrider

• United States
• Financial Services
• 700 & Above Employee

• Organizational Development & Learning Manager

  • Jan 2020 - Sep 2022

  o Consulted on various projects to facilitate change management and talent development o Recommended, designed, and developed organizational development and instructional design improvements o Improved new hire Collections Account Manager 180-day retention rate by 40% o Observed and evaluated current processes and training materials o Updated, designed, developed, and evaluated multimedia training materials to ensure effectiveness and increase learner engagement o Converted classroom training to 100% online, facilitated, and trained other facilitators Show less



Stericycle Communication Solutions

• Indianapolis, Indiana

• Instructional Designer

  • Mar 2019 - Jan 2020

  o Use Instructional design models for curriculum and course development o Conduct in-depth needs analysis to determine opportunities for improving employee performance, efficiency and learner engagement o Collaborate with subject matter experts to design, develop, implement, and evaluate multimedia instructor-led and eLearning training modules o Provide Train-the-Trainer sessions for facilitators to implement new training materials o Projects include: 7-module instructor-led course for a Stericycle client; online HIPAA compliance module; voice-over for Payment Card Industry Data Security Standard compliance module; blended Legal Intake Process course Show less



Stericycle

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Healthcare Compliance Specialist

  • Mar 2014 - Mar 2019

  o Served as Project Manager for the implementation and education of pharmaceutical waste programs in more than 50 healthcare facilities to ensure compliance with federal, state and local regulations o Provided pharmaceutical waste account management for more than 70 facilities, including on-site audits, report preparations, and ongoing education o Presented pharmaceutical waste programs to key stakeholders within hospital leadership and obtained information regarding current policies and procedures within each facility o Conducted facility surveys to determine compliant locations for pharmaceutical waste containers and supervised the ordering, delivery, and installation of products for program implementations o Developed educational materials including computer-based learning modules, posters, and PowerPoint presentations for program implementations and refresher trainings o Scheduled and performed role-specific training and assigned trainers to conduct sessions with clinical and support staff Show less



Roche

• Switzerland
• Biotechnology Research
• 700 & Above Employee

• Contractor-CoaguChek Patient Services

  • Nov 2013 - Feb 2014

  Business Support Specialist Business Support Specialist



Indiana Donor Network

• Hospitals and Health Care
• 100 - 200 Employee

• Family Services Coordinator

  • Mar 2012 - Nov 2012

  Provided education and support to families throughout the organ and tissue donation process. -Performed on-site evaluations of patients to determine donation eligibility. -Communicated with physicians, nurses, clergy, social workers, and other care team members to facilitate the donation process. -Initiated donation conversations with potential donor families and provided education including explanations of brain death, the benefits of donation, and the donation process. -Completed donation authorization and patient medical/social history paperwork with donor families. -Provided emotional support and grief support resources to families throughout the donation process. -Initiated post-donation follow-up with donor families (including telephone calls, note cards, and letters). -Volunteered for community education opportunities to promote organ and tissue awareness within minority and at-risk communities. Show less



Gift of Life Michigan

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Clinical Service Center Specialist

  • May 2009 - Mar 2012

  Coordination of various clerical/administrative aspects of organ procurement and placement: -Enter and review data to ensure accuracy for organ allocation -Generate electronic recipient lists and allocate organs per UNOS guidelines -Arrange transportation for surgical recovery teams -Provide post-recovery follow-up to transplant centers -Assist with one-on-one employee training Coordination of various clerical/administrative aspects of organ procurement and placement: -Enter and review data to ensure accuracy for organ allocation -Generate electronic recipient lists and allocate organs per UNOS guidelines -Arrange transportation for surgical recovery teams -Provide post-recovery follow-up to transplant centers -Assist with one-on-one employee training



Karmanos Cancer Institute

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Concierge Coordinator

  • Jul 2008 - May 2009

  Scheduled new patients for outpatient clinic appointments, obtained and reviewed medical records, entered medical records into database for tracking purposes, greeted patients to escort them to clinic for appointments. Scheduled new patients for outpatient clinic appointments, obtained and reviewed medical records, entered medical records into database for tracking purposes, greeted patients to escort them to clinic for appointments.