Experience

JBG SMITH

• United States
• Real Estate
• 400 - 500 Employee

• Assistant Community Manager

  • Aug 2021 - Present

  Actively manage revenue and expenses for their community and assist team members as needed to ensure that the team performs its best. Driven by a desire to deliver service excellence, Assistant Community Managers naturally excel at motivating employees to anticipate resident and prospective resident needs and provide superior customer service. Actively manage revenue and expenses for their community and assist team members as needed to ensure that the team performs its best. Driven by a desire to deliver service excellence, Assistant Community Managers naturally excel at motivating employees to anticipate resident and prospective resident needs and provide superior customer service.



JBG SMITH

• United States
• Real Estate
• 400 - 500 Employee

• Lead Concierge

  • Apr 2017 - Aug 2019

  The Lead Concierge supervises a team whose main objective is to ensure our residents are well looked after from the start. They ensure that their team of Concierge professionals provide an impeccable first impression of the community and are dedicated to accommodating customer requests from the ordinary to the extraordinary. With local knowledge and insights, the Concierge Team does wonders to enhance customer experiences, making their time at the community much more enjoyable. Success for a Lead Concierge is defined by providing the ultimate experience to every customer and leading a Concierge team to do the same Show less

• Resident Services Coordinator at the Mark Center Pavilion

  • Mar 2014 - Aug 2017

  · Enhance the resident experience by creating and maintaining a warm, inviting, and professional environment.· Cheerful and courteous, and effectively greets prospects, residents, and guests.· Anticipate the needs of our customers and seek creative ways to exceed expectations.· Diffuse and redirect difficult situations while maintaining decorum; apply common sense and judgment to work problems.· Personalize each experience to ensure that residents feel valued.· Answer incoming calls and handle accordingly.· Adapt to constantly changing situations and personalities, ensuring quality service to all customers.· Act as liaison between customers, guests, and JBG associates.· Handle different situations; apply common sense and judgment to work problems.· Communicate clearly and effectively.· Actively seek ways to resolve issues or concerns with customer and business needs in mind.· Highlight the amenities that The Pavilion offers (i.e. the business center, the party and/or meeting space, swimming pool, fitness room, and the community activities).· Participate in creating of monthly events calendar and planning activities to enhance resident relations.· Remain organized and efficient.· Complete all data entry/computer requirements on a daily basis.· Maintain accurate records and a communication log.· Operate equipment properly and troubleshoot for business center issues.· Proofread and review all documents and reports to ensure error-free work.· Organize and coordinate work.· Administer Pavilion Club Cards.· Book party and meeting rooms according to Pavilion policies.· Assist in set-up of events (i.e. position tables/chairs accordingly, set-up food and beverage, notify guests of Pavilion policies and procedures).· Troubleshoot minor issues with fax machines, printers, copiers, and computers. Show less



Mack-Cali Realty Corporation Crystal House

• Leasing Specialist

  • Apr 2013 - Oct 2013

  Tour potential residents; accuracy in completing leasing applications, assisting with application verification, and notifying prospective residents of results in a timely manner. * Prepare and process daily activity reports, notices to vacate, leases, cancellations, relocations, and renewals; data entry of monthly rent and deposits. * Participate in monthly property renewal program with follow-up letters and telephone calls. * Creative contribution of ideas for marketing the property and improving resident satisfaction; complete market surveys, advertise availability in various social mediums. * Conduct move-in inspections. * Research rent discrepancies as well as aid in the preparation and distribution of late notices, balance due notices, credit notices, and other business-related correspondence. Show less



Avalon Bay Crystal House

• Customer Service Associate

  • Apr 2013 - Apr 2013

  Fulfill customer/resident requests on a daily basis; process marketing and resident account information in MRI/Residential Portal, submit service requests. * Serve as coordinator of leasing expo, complete market surveys, tour potential residents, process leasing applications, prepare new lease files, and conduct move-in inspections. * Prepare and process relocation requests, lease alterations, lease renewals, and transfers. Fulfill customer/resident requests on a daily basis; process marketing and resident account information in MRI/Residential Portal, submit service requests. * Serve as coordinator of leasing expo, complete market surveys, tour potential residents, process leasing applications, prepare new lease files, and conduct move-in inspections. * Prepare and process relocation requests, lease alterations, lease renewals, and transfers.



Archstone Crystal House

• Customer Service Associate

  • Apr 2012 - Apr 2013

  Fulfill customer/resident requests on a daily basis; process marketing and resident account information in MRI/Residential Portal, submit service requests. * Serve as coordinator of leasing expo, complete market surveys, tour potential residents, process leasing applications, prepare new lease files, and conduct move-in inspections. * Prepare and process relocation requests, lease alterations, lease renewals, and transfers. Fulfill customer/resident requests on a daily basis; process marketing and resident account information in MRI/Residential Portal, submit service requests. * Serve as coordinator of leasing expo, complete market surveys, tour potential residents, process leasing applications, prepare new lease files, and conduct move-in inspections. * Prepare and process relocation requests, lease alterations, lease renewals, and transfers.



Archstone Ballston Place

• Concierge

  • May 2011 - Apr 2012

  Fulfill customer/resident requests and concerns through tools and resources provided. * Follow up with residents on service and other requests received. * Provide market/neighborhood information to customers; maintain community “Getting to Know Your Neighborhood” flyer. * Ensure all visitors have been properly greeted and registered. * Assemble collateral packages for prospective residents. * Receive, log, audit, and maintain inventory for all customer packages and deliveries. * Prepare service requests and ensure they are given to the appropriate staff member. * Conduct courtesy calls for residents (packages, deliveries). * Handle all emergency situations according to the guidelines established in the Emergency Manual. * Order community supplies, pay community invoices. Show less



Alexandria City Public Schools

• HR Application Processor/ Administrative Assistant

  • Sep 2004 - Jun 2010

  Provide technical support for online application; manage online application database. * Coordinate/Organize ACPS job fair; create verbal presentations for recruiting. * Develop advertisements for publications; create and conduct PowerPoint presentations. * Run reports from HRIS to create division-wide demographic charts. * Train personnel to navigate Winocular and SEMS databases. * Provide notification of employment status via written and verbal communications. * Facilitate and conduct meetings; participate on interview panels. * Initiate annual human resources customer service survey. * Serve on Human Resources Committee; create a Code of Conduct for licensed personnel. * Assist with planning and organizing departmental events; coordinate travel arrangements. * Serve as assistant to school board attorneys. * Process incoming and outgoing mail, maintain and order office supplies. * Manage school board files; receive and refer messages to the appropriate personnel. * Maintain school board conference room. Show less