Experience

Family Care Certified Services

• Non-profit Organization Management
• 1 - 100 Employee

• HUMAN RESOURCES GENERALIST/PAYROLL SPECIALIST

  • Nov 2004 - Present

  Manage certified home healthcare agency’s human-resources functions in accordance with established policies and procedures. Oversee administration of employee benefits and maintain all benefits files; thoroughly inform employees on available benefits to ensure understanding of their plan choices. Manage payroll distribution, including updating payroll database and employee payroll records, for all regular employees and per-diem staff. Resolve employee issues. Key Accomplishments:  Won $500,000 recovery of insurance claims for company.  Drafted revised company medical plans, which reduced costs for the company about 20-25% from the projected increase for the next year, with minimal increases for employees. Show less



Urological Surgeons Of LI

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Records Coordinator

  • Jul 2001 - Nov 2004

  Oversaw medical records department of five-doctor practice, including handling confidential patient information, obtaining patients’ health records, accurately filing incoming lab reports, and sending certified letters. Prepared patients’ medical records and coordinated transport of thousands of documents to and from storage facility. Documented patients’ medical concerns in detail by phone and distributed information to nurses. Trained new staff members on medical-records procedures and protocols. Created daily patient schedules and verified medical records for each day’s patients. Demonstrated proficiency in patient control number (PCN) medical-billing software daily. Key Accomplishments:  Managed medical-records department successfully for six months in absence of department supervisor. Show less



Ticket Craft

• United States
• Technology, Information and Internet

• Customer Service Representative

  • 2000 - 2001

  Handled ticket sales, customer inquiries and customer service issues in person and by phone, fax, and mail for ticket sellers of professional sporting events, national music acts, and other events/performances. Processed heavy volume of orders. Provided promotional offerings, and upgrade opportunities to customers. Promptly answered customer queries and resolved customer complaints. Maintained smooth working order of office systems and equipment. Handled ticket sales, customer inquiries and customer service issues in person and by phone, fax, and mail for ticket sellers of professional sporting events, national music acts, and other events/performances. Processed heavy volume of orders. Provided promotional offerings, and upgrade opportunities to customers. Promptly answered customer queries and resolved customer complaints. Maintained smooth working order of office systems and equipment.



Superb Furniture Service, Inc

• Hicksville, NY

• Office Manager

  • 1998 - 2000

  Managed office for furniture manufacturer with three (3) locations. Handled all customer service issues from clients including Bloomingdale’s, Macy’s, Baker, Knapp & Tubbs, Thomasville, J.C. Penney. Managed office for furniture manufacturer with three (3) locations. Handled all customer service issues from clients including Bloomingdale’s, Macy’s, Baker, Knapp & Tubbs, Thomasville, J.C. Penney.