Emergency Room RN

• Oct 2014 - Present

Sr Training Consultant

• Sep 2007 - May 2014

• Work with management to assess training needs • Lead designer/developer on countrywide rollout of new product • Assisted with design and implementation of new agent training website • Design, monitor and analyze agent training survey responses in Survey Monkey to identify improvements needed in training • Support short and long term business needs through adult blended learning strategies • Identify, develop and design virtual and blended curriculum to meet the needs of business partners and external agents • Assess training needs of agents across the country by working with subject matter experts to conduct needs analysis • Design, develop, and maintain online training modules • Evaluate and make recommendations for LMS (Learning Management Systems) project • Develop train the trainer tools and modules for training programs • Project lead on a multitude of projects to determine training needed • Design and analyze training metrics and make suggestions for improvements • Develop appropriate measures to ensure training initiatives are effective and in line with business strategy Show less

Manager/Trainer Medical Underwriting

• Jul 2001 - Sep 2006

• Manage staff of 10 • Manage daily workflow • Staffing and budget planning for full time and temporary staff • Create and maintain department statistics in Excel reports • Track employees hours, overtime, and pay in PeopleSoft • Scored in top 5 percentile on The Hartford’s management assessment testing • Lead project manager in Outsourcing initiative to India • Traveled to India to ensure outsourcing process was successful • Lead and assist in special projects and complete initiatives in a timely manner • Proactively take part in a continuous transition of the department’s structure and environment • Develop and deliver training to regular and temporary staff • Develop and deliver reviews and assist employees in future development • Responsible for escalated customer issues and Department of Insurance complaints • Responsible for continuous process improvements • Assure that customer service standards are met Show less