Executive Assistant/Receptionist/Operator/

• Jul 2015 - Present

CSP

• Dec 2014 - Jul 2015

4th Season with H R Block as a Client Service Professional , Front Desk and POS , Administration Assistant , Marketing Team , Client Service Coordinator for both offices. 4th Season with H R Block as a Client Service Professional , Front Desk and POS , Administration Assistant , Marketing Team , Client Service Coordinator for both offices.

customer service specialist

• 2008 - 2014

Lead Receptionist / CSC

• Jan 2010 - Apr 2010

H & R Block Tax ServicesLead Receptionist / Administrative Assistant Third SeasonFRONT DESK LEAD RECEPTIONIST/ ADMINISTRATION ASSISTANT GENERAL OFFICE DUTIES , CHECKING OFFSETS , CONTACTING CLIENTS TO RESOLVE CONCERNS AND COLLECTION OF PAYMENTS / CLIENT SERVICE COORDINATOR FOR HIGH VOLUME, FAST PACED FINANCIAL OFFICE, CLIENT CARE SPECIALIST/ APPOINTMENT SCHEDULER WHILE BUILDING STRONG CUSTOMER BASE/ COLLECTIONS & PROCESSING MULTIPLE PAYMENT TYPES/ MULTI PHONE LINES/ CREATING NEW FILES, FILING CURRENT & OLD CLIENT INFORMATION/ CLIENT ACCOUNT - DATA ENTRY/ RESOLVING CLIENT'S PROBLEMS/ TRAINED 3 RECEPTIONISTS/ ASSEMBLED TAX PACKETS/ CREATED & IMPLEMENTED NEW CLIENT CHECK IN FORMS IMPROVING CUSTOMER SERVICE/ TRANSFERRED & CONVERTED PHYSICAL FILES TO COMPUTER FILES/CLIENT RESEARCH/ TAX PRO & MANAGEMENT ASSISTANT/ EXTENSIVE MULTI TASKING/ ISSUING REFUND CHECKS/ CHECK IN & DELIVER OF MAIL & UPS PACKAGES/ PROMOTIONAL PROGRAM COORDINATOR / GENERAL STRAIGHTENING & CLEANING. SEASONAL EMPLOYMENT Show less

Lead Receptionist /csc

• Jan 2009 - Apr 2009

FRONT DESK RECEPTIONIST CLIENT SERVICE COORDINATOR FOR HIGH VOLUME, FAST PACED FINANCIALOFFICE, CLIENT CARE SPECIALIST/ APPOINTMENT SCHEDULER WHILE BUILDING STRONG CUSTOMER BASE/COLLECTIONS & PROCESSING MULTIPLE PAYMENT TYPES/ MULTI PHONE LINES/ CREATING NEW FILES,FILING CURRENT & OLD CLIENT INFORMATION/ CLIENT ACCOUNT - DATA ENTRY/ RESOLVING CLIENT'SPROBLEMS/ TRAINED 4 RECEPTIONISTS/ ASSEMBLED TAX PACKETS/ CREATED & IMPLEMENTED NEW CLIENTCHECK IN FORMS IMPROVING CUSTOMER SERVICE/ TRANSFERED & CONVERTED PHYSICAL FILES TOCOMPUTER FILES/CLIENT RESEARCH/ TAX PRO & MANAGEMENT ASSISTANT/ EXTENSIVE MULTI TASKING/ISSUING REFUND CHECKS/ CHECK IN & DELIVER OF MAIL & UPS PACKAGES/ PROMOTIONAL PROGRAM Show less

Customer Service Specialist

• Apr 2009 - Sep 2009

Assistant to management, Key Holder, Cashier, Customer care specialist . Care and Cleanup of a large variety of animals, advertising, promotions and event planning, Ordering Supplies and products, resolving customer complaints, organizing shop and products. Assistant to management, Key Holder, Cashier, Customer care specialist . Care and Cleanup of a large variety of animals, advertising, promotions and event planning, Ordering Supplies and products, resolving customer complaints, organizing shop and products.

Front Desk Receptionist

• Jan 2008 - Apr 2008

FRONT DESK RECEPTIONIST CLIENT SERVICE COORDINATOR FOR HIGH VOLUME, FAST PACED FINANCIAL OFFICE, CLIENT CARE SPECIALIST/ APPOINTMENT SCHEDULER WHILE BUILDING STRONG CUSTOMER BASE/ COLLECTIONS & PROCESSING MULTIPLE PAYMENT TYPES/ MULTI PHONE LINES/ CREATING NEW FILES, FILING CURRENT & OLD CLIENT INFORMATION/ CLIENT ACCOUNT - DATA ENTRY/ RESOLVING CLIENT PROBLEMS/ ASSEMBLED TAX PACKETS/ TRAINED 2 RECEPTIONIST / TRANSFERRED & CONVERTED PHYSICAL FILES TO COMPUTER FILES/CLIENT RESEARCH/ TAX PRO MANAGEMENT ASSISTANT/ EXTENSIVE MULTI TASKING/ ISSUING REFUND CHECKS/ CHECK IN & DELIVER MAIL & UPS PACKAGES / GENERAL STRAIGHTENING & CLEANING. SEASONAL EMPLOYMENT 1/7/08 4/15/08 Show less

Owner/Operator

• Jan 2000 - Dec 2007

Trained & then launched auction listing & consignment service. Responsibilities-general bookkeeping & basic office skills, including scanning, logging in time sheets, payroll, ordering & purchasing supplies. Securing items, invoicing, preparing for resale, researching, creating online listings, monitoring & closing sales, contacting buyers, securing payments, packing & shipping local & worldwide. Customer service, market analyzing, designing promos, created & monitor for online auction group that helps ebayer's become more productive business owners. Show less

Owner/Operator

• Jan 1989 - Dec 2007

Since 1989 I structured & have maintained a residential & commercial cleaning company. I have successfully handled being a key holder for multiple residential customers & commercial realtors. Cleaning offices & prepping houses for resale. I have no active client at this time . I sat appointments for potential clients giving estimates & scheduling cleanings for active clients. I have become proficient in customer satisfaction & have an excellent reputation for being trustworthy & attentive to detail. Show less

Office Assistant & Insurance Agent

• May 2007 - Aug 2007

Scored 80% on my property & casualty test to obtain my license/taking pictures of client & properties/help gathering info. on both commercial & personal ins. lines. Multitasking office organization skills for 3 top producers, obtaining leads /Developing marketing strategies to compete with others/contacting potential customers/recording, protecting & entering sensitive information/working with several programs to form quotes & track customers, CIM, ADS,MAINFRAME, XVALUE CALCULATOR, & UNDERWRITTING, /Running reports, entering auto & home apps,register, address changes, vehicle changes, adding autos, logging in payments & new business, answering phones, mortgagee clause changes, declarations pages, eforms, QPE& printing ins. cards, greeting & directing customers, receptionist, Calculating premiums and establish payment method./ taking payments over the phone/ calling customer & explaining quotes/Customizing insurance programs to suit individuals Explaining features, advantages and disadvantages of various policies/creating, Organizing, updating & maintaining files/customer billing, submitting all payment types,/creating contact & follow up letters with Microsoft word/printing insurance cards/faxing/sending out mailings/Attend meetings, seminars & programs to learn about new products and services, learn new skills, & receive technical assistance in developing new accounts, billing questions or other problems./ Show less

Insurance Agent

• Jan 2007 - Mar 2007

Multitasking office organization skills, obtaining leads /Developing marketing strategies to compete with others/contacting potential customers/recording, protecting & entering sensitive information/working with several programs to form quotes & track customers, CIM, ADS, MAINFRAM, XVALUE CALCULATOR, & UNDERWRITTING,Running reports, entering auto & home apps, register, address changes, vehicle changes, adding autos, logging in payments & new business, answering phones, mortgagee clause changes, declaration pages, eforms, QPE & printing insurance cards, greeting & directing customers, receptionist, Calculating premiums and establish payment method./ taking payments over the phone/ calling customer & explaining quotes/Customizing insurance programs to suit individuals Explaining features, advantages and disadvantages of various policies/creating, Organizing, updating & maintaining files/customer billing, submitting all payment types,/creating contact & follow up letters with Microsoft word/printing insurance cards/faxing/sending out mailings/key holder of the office opening & closing /Attend meetings, seminars & programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts./ scored 80% on my property & casualty test to obtain my license/taking pictures of clients properties/help gathering info. on both commercial & personal ins.lines. Show less

Test Development Manager

• Mar 1990 - Dec 1994

Started as cashier & ice-cream server, worked my way up to making the ice-cream, overseeing production, distribution & new product testing manager for their 3 location. Trained as assistant manager for the restaurant. Learned each stations responsibilities & executed daily operations associated with a busy restaurant. Trusted to make large bank deposits & cover for non-showing managers. Managed & staffed ice-cream employees, trained them how to run & maintain ice-cream machines, track their inventory, & schedule deliveries of their ordered supplies. Achieved significant improvements in ice cream production. Restructured, tested procedures & approved recipes. Scheduled & negotiated with sales reps for supplies. Greeted & resolved customer complaints. Created & stocked sales displays. Performed ice cream making demonstrations. Took & created special orders. Conducted secret inspections w/ owner. Covering health, safety, & customer satisfaction. Show less

Appointment scheduler

• Aug 1983 - Nov 1983

Cold calling & setting up appointments with phone customers for R.E.K. sales reps. worked for hourly wage and bonuses. Left job for better one. Cold calling & setting up appointments with phone customers for R.E.K. sales reps. worked for hourly wage and bonuses. Left job for better one.

Office Assistant

• Jan 1983 - Jun 1983

Operated label machine, compiled, organized & affixed labels to contact envelopes. Stuffed envelopes with advertising info. Affixed postage. Worked mainly on my own in a professional dressed office environment. Operated label machine, compiled, organized & affixed labels to contact envelopes. Stuffed envelopes with advertising info. Affixed postage. Worked mainly on my own in a professional dressed office environment.