Credit & Collections Specialist

• Oct 2019 - Present

Credit & Contract Manager

• Dec 2016 - Oct 2019

Credit management of 4 divisions that sell classroom furniture, auditorium seating, LED lighting, bathroom partitions, & floor protection. Customer database of 150,000 accounts nationwide with decision authority to $100,000. Establish new accounts, review financial statements, review project contracts, prepare payment applications, over see cash application of checks, EFTs, & credit cards, Amazon. Customer dispute resolution, maintain A/R within past due parameters to maximize cash flow. Credit management of 4 divisions that sell classroom furniture, auditorium seating, LED lighting, bathroom partitions, & floor protection. Customer database of 150,000 accounts nationwide with decision authority to $100,000. Establish new accounts, review financial statements, review project contracts, prepare payment applications, over see cash application of checks, EFTs, & credit cards, Amazon. Customer dispute resolution, maintain A/R within past due parameters to maximize cash flow.

Branch Manager

• Aug 2013 - Sep 2016

Branch Manager in Jefferson and Conneaut. Managed, trained, developed staff. Executed strategies to achieve goals, and built / maintained client relationships. Commercial activities included business & consumer lending, credit cards, & merchant services. Partnered with Key Investment Services bringing clients investment options for savings, 401ks, retirement planning. Licensed for major lines state of Ohio.

Relationship Manager

• Jul 2011 - Aug 2013

Relationship Manager in Jefferson & Ashtabula working / growing branch book of business. Consumer / commercial sales including credit cards, lines of credit, commercial lending, customer problem resolution, mortgage referrals, and investment referrals to Key Investments Services.

Retail Store Manager

• May 2007 - Jun 2009

Store Manager responsible for customer sales experience, staff of 5, inventory control, floor changes, cash management, & loss prevention. Store Manager responsible for customer sales experience, staff of 5, inventory control, floor changes, cash management, & loss prevention.

Assistant Store Manager

• Sep 2005 - May 2007

Revenue Chain Leader

• Apr 2003 - Oct 2004

My role was integrating acquisitions’ A/R / Credit Departments onto Honeywell's financial reporting platform for month end reports, customer account setup, standardizing credit policy, collection activities to improve cash flow, maintain DSO, timely cash application, credit memo processing, & minimizing bad debt. Six Sigma methodology was used for instituting process improvements. I supported 5 divisions in Chicago, Rhode Island, South Carolina, Florida, and Long Island.

International / Domestic Credit Manager

• Jan 1997 - Mar 2003

My role included portfolio collections for the international division of Notifier, and the domestic division of Fire Control Instruments (FCI). Distribution customers were based in Canada, South America, Mid East, China, Hong Kong, & Singapore. I traveled throughout China and Hong Kong to strengthen customer relationships in those markets. Sales were made on open terms and letters of credit.