Technical Specialist

• Jan 2020 - Present

Call Auditing Specialist

• Jan 2015 - Present

Auditor Support Advisor (Mobile) Auditor Support Advisor (Mobile)

Independent Distributor

• 2003 - Present

Retail Health wellness Consultant Advisor Distributor Retail Health wellness Consultant Advisor Distributor

Finance Escalations Specialist

• Oct 2009 - Nov 2012

Finance Escalations/ Care /Customer Service Telecommunications.-Lead Specialist, Technical Support Finance Escalations/ Care /Customer Service Telecommunications.-Lead Specialist, Technical Support

Customer Service Associate

• Oct 2009 - Sep 2012

15 years of customer care experience •Ability to navigate multiple windows and multi-task •Work from home Technical Support(IT)-7 years •Previous experience in technical support, banking/financial, cell phones and billing Skills •Ability to ask for payment and negotiate payment schedule •Ability to empathize and establish positive rapport with customer •Keen listening skills •Excellent customer service, interpersonal, and communication skills •Fluent verbal and written communication including grammar and voice quality •Ability to learn via live, instructor-led phone/conference call. •Pays particular attention to detail •Ability to multi-task in a fast-paced and changing environment •Good typing(45w.p.m.), data entry and spelling skills •Motivation and the desire for a challenging and rewarding career opportunity •Professional, pleasant phone presence •Ability to quickly identify, empathize, establish trust, and solve a caller’s problem •Self-starter and disciplined; not easily distracted while working at home •Works well independently •Strong work ethic. •Use the internet daily for downloads, email, sending file attachments, and instant messaging/text messaging •Ability to trouble-shoot and fix minor problems with computer system . •Strong computer navigation skills, such as: Ability to open and quickly toggle between at least five windows at a time. Frequently use keyboard commands rather than relying on menus. Computer Skills: •Excellent to high computer skills, use Internet daily, able to download programs and email file attachments •Skilled using chat and instant message communications •Knowledge of keyboard short-cuts, such as cut-and-paste •Ability to trouble-shoot computer glitches independently before calling for assistance •Able to work with seven to fifteen browser windows open on desktop and can toggle between multiple windows.

Manager of Operations

• Sep 2006 - 2012

Technical Support/Customer Service/Accountant Manager for C.P.C.-Independent Regional Manager-Credit Card Company(Dallas,TX). Technical Support/Customer Service/Accountant Manager for C.P.C.-Independent Regional Manager-Credit Card Company(Dallas,TX).