Dawn Bertman

Executive VP at Simcona Electronics
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Contact Information
us****@****om
(386) 825-5501
Location
Rochester, New York, United States, US

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Experience

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Executive VP
      • Oct 2016 - Present

    • Director of Sales
      • Jan 2015 - Present

      *Established a competitive sales force by offering aggressive compensation and performance sales incentive programs.*Led and implemented a new CRM ahead of scheduled launch date.*Revamped pricing strategy, implemented effective promotional strategies, trained a high performance sales team, resulting in aggressive year over year gross profit growth.

    • Inside Sales Manager
      • May 2012 - Dec 2014

      *Directly responsible for 10 Customer Care Specialists. Prospected for customers through cold calls, referrals and networking. Improved sales policies and practices. Defined the sales cycle, created accurate job descriptions and developed standards.*Exceeded growth in outbound calls to customers year over year by 10%. Decreased return activity/pricing errors/incorrect quantity errors by 34% year over year directly resulting in a $25k savings to the company.*Developed and Implemented lean Morning Market team meetings to review specific goals/initiatives. Show less

    • Manufacturing
    • 700 & Above Employee
    • Regional Operations Manager
      • Sep 2009 - Apr 2012

      *Provided daily operational support to internal/external stakeholders throughout all of Canada and the Western United States, specifically focusing on digital consumable printer products.Partner with sales, sales operations, customer service, credit, supply chain, and program pricing groups to drive operational excellence for building customer relationships while growing and maintaining market share.*Coordinated efforts for cross-functional resources, dealers and regional partners to add value to new business initiatives and drive additional revenues with new and existing accounts. Show less

    • Pricing and Program Administrator
      • Dec 2000 - Aug 2009

      *Processed sales quotes received by the US & Canadian sales force to guarantee accurate pricing, rebates, loaned equipment and leasing programs.*Employee Training Coordinator for Customer Pricing and Program Administrative team.Responsible for coordinating schedules with team members to train new employees on a variety of systems. Served as the key contact/mentor for all aspects of the business. *Responsible for quality assurance on sales quotes, in coordinating equipment orders and in providing financial analysis for credits, rebates and pricing inquiries. Show less

    • Manufacturing
    • 700 & Above Employee
    • Customer Relations Specialist
      • Jul 1998 - Sep 2000

      *Developed and implemented business strategies to support the dealer growth teams.Served as key contact between sales, supply chain, credit and service to the end user. *Evaluated inventory discrepancies in the Los Angeles warehouse. Implemented new systematic tracking process for returns which saved $100K significantly improving customer satisfaction. *Assisted in the creation of a new policy and procedures manual. Trained dealers in Texas, Illinois, and Pennsylvania in new procedures. Facilitated formal presentations, answered questions, and resolved concerns. Show less

Education

  • St. John Fisher
    BA, Communications/Journalism
    1994 - 1998

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