Lead CSR

• Nov 2021 - Present

Metalsmith/Owner

• Oct 2013 - Present

I design and create jewelry using silver, gold, precious and semi precious stones. I design and create jewelry using silver, gold, precious and semi precious stones.

FOH Manager

• Aug 2016 - Mar 2022

I currently help manage a busy cafe and bakery in Humboldt Park. I direct and handle unexpected situations and customer concerns throughout the shift as well as staff and train employees. I currently help manage a busy cafe and bakery in Humboldt Park. I direct and handle unexpected situations and customer concerns throughout the shift as well as staff and train employees.

Membership Services Rep

• Feb 2014 - Aug 2016

I worked part time for WBEZ in membership services. I utilized Salesforce to facilitate pledge drives, managed heavy call and email volumes. I also worked with listeners to effectively resolve their account issues and maintained customer accounts and records of customer interactions with details of inquiry, complaints and comments. I worked part time for WBEZ in membership services. I utilized Salesforce to facilitate pledge drives, managed heavy call and email volumes. I also worked with listeners to effectively resolve their account issues and maintained customer accounts and records of customer interactions with details of inquiry, complaints and comments.

Internet Sales Manager

• Jun 2004 - Jul 2013

I managed sales and inventory for the company website, tracking and maintaining products in the Chicago and New York locations. I organized orders for shipment, identifying optimal shipment carriers with attention to consolidation of inventory in all locations. I managed sales and inventory for the company website, tracking and maintaining products in the Chicago and New York locations. I organized orders for shipment, identifying optimal shipment carriers with attention to consolidation of inventory in all locations.

Floor Manager/Sales

• Jun 2001 - Jun 2004

I worked as a salesperson and also managed inventory and day to day operations on the floor. Adesso is a high end home decor/bridal registry shop with a focus on unique gifts for all occasions. I worked as a salesperson and also managed inventory and day to day operations on the floor. Adesso is a high end home decor/bridal registry shop with a focus on unique gifts for all occasions.

Goldsmith/Jewelry repair

• Oct 1993 - Feb 1995

Before moving back home to Maine, while I lived in Duluth going to school I worked here. I took care of jewelry repairs and learned a lot from John about stone setting, fabrication, and some casting. Before moving back home to Maine, while I lived in Duluth going to school I worked here. I took care of jewelry repairs and learned a lot from John about stone setting, fabrication, and some casting.