Experience

Sagility

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Human Resources Manager

  • Feb 2022 - Present

  W@H Dallas-Fort Worth metroplex



Stevens Transport

• United States
• Truck Transportation
• 700 & Above Employee

• Human Resources

  • Oct 2021 - Feb 2022

  Dallas-Fort Worth Metroplex



Assurant

• United States
• Insurance
• 700 & Above Employee

• HR Partner

  • Jun 2016 - Jun 2021

  Addison, TX Supported multiple client groups in the Assurant operations area including several Customer Support and Claims centers to provide daily support for approximately 800 employees. Partnered with business leaders during the yearly business goals planning to align HR strategies and goals to directly support the business objectives. Advocated for change management across the businesses. • Managed day to day employee relations by applying problem solving skills to provide simple to complex coaching… Show more Supported multiple client groups in the Assurant operations area including several Customer Support and Claims centers to provide daily support for approximately 800 employees. Partnered with business leaders during the yearly business goals planning to align HR strategies and goals to directly support the business objectives. Advocated for change management across the businesses. • Managed day to day employee relations by applying problem solving skills to provide simple to complex coaching and consultation to managers and employees to help the business effect change and to assist with development and conflict resolution. • Supported the strategic workforce planning initiatives by leading the succession and career planning process through driving effective talent assessments and identifying development plans for employees. • Advised management in reorganization efforts by co-creating new job descriptions, creating the virtual workers manuals and processes, rolling out the program, and planning reductions in force. • Conducted timely and thorough ethics investigations, data analysis for business initiatives and challenges, and employee engagement surveys to maintain employee focused culture. • Participated in projects that helped with efficiencies and consistencies throughout the multi-state business locations. • Point of contact for interpretation and explanation of policies, procedures, laws, standards, or regulations as well as providing recommendations to new approaches, policies, and procedures to effect continual improvements in efficiency of services performed.

• HR Manager

  • Oct 2010 - Jun 2016

  Addison, Texas, United States Supported a call center of approximately 250 employees as well as multiple operations departments in both Georgia and Texas. Managed HR associates. Provided consultation, analysis, and recommendations for solutions to employee relations issues. Conducted workplace investigations, new hire orientation, unemployment hearings, and processed all workers compensation claims.

• Human Resources Generalist III

  • Jan 2004 - Oct 2010

  Addison, Texas, United States Supported call center of approximately 300 employees. Performed wide variety of complex and routine administrative services such as onboarding, benefit enrollment, and supporting management with employee and performance management.



GE Zurich

• Human Resources Specialist

  • Apr 2001 - Dec 2003

  Dallas, Texas, United States Acted as point of contact for management and employees with inquiries about benefits, policies, and procedures.