Experience

Mid-Hudson Valley Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Senior Loss Mitigation Representative - Real Estate

  • Jan 2022 - Present

  Kingston, New York, United States Responsible for preserving the credit union's assets and mitigate losses by controlling delinquent accounts, contacting Members to collect delinquent loan payments, soliciting options to avoid repossession and foreclosure, initiating repossession or pre-foreclosure/foreclosure and monitoring those processes, assist with handling of ORE properties. I possess the ability to handle all loan types. Key Accomplishments: •Nominated and awarded 2022 3rd Quarter Chairman’s Award for… Show more Responsible for preserving the credit union's assets and mitigate losses by controlling delinquent accounts, contacting Members to collect delinquent loan payments, soliciting options to avoid repossession and foreclosure, initiating repossession or pre-foreclosure/foreclosure and monitoring those processes, assist with handling of ORE properties. I possess the ability to handle all loan types. Key Accomplishments: •Nominated and awarded 2022 3rd Quarter Chairman’s Award for record-breaking queue clear rate, work ethic and leadership abilities

• Loss Mitigation Representative

  • Nov 2019 - Jan 2022

  Kingston, New York Responsible for minimizing and mitigating credit union losses by working with members to cure delinquent loans. Assigned a portion of the credit union’s delinquent loan portfolio, in which it is required to contact members by phone, e-mail, text message, and mailings. Investigate and locate borrowers to collect payments, review assistance options, and schedule payment arrangements. Assign vehicles for repossession when needed and monitor sale process, including bid wars. Recommend loans for… Show more Responsible for minimizing and mitigating credit union losses by working with members to cure delinquent loans. Assigned a portion of the credit union’s delinquent loan portfolio, in which it is required to contact members by phone, e-mail, text message, and mailings. Investigate and locate borrowers to collect payments, review assistance options, and schedule payment arrangements. Assign vehicles for repossession when needed and monitor sale process, including bid wars. Recommend loans for charge off. Refer and monitor bankrupt accounts, maintaining contact with attorneys. Key Accomplishments: •Appointed on-the-job department trainer within one year of hire



Hudson Valley Credit Union

• United States
• Financial Services
• 400 - 500 Employee

• Collector

  • Dec 2018 - Nov 2019

  Cure delinquent consumer, real estate and business loans by communicating effectively through multiple contact channels. Efficiently recover payments for charged off accounts as well as negotiating settlements, recommend repossessions and utilize skip tracing when necessary. Key Accomplishments: •Selected to participate in beta testing for expected Internet Banking conversion

• Contact Center Specialist

  • Jan 2018 - Dec 2018

  Maintain adherence to several service goals while continuously delivering confident, concise and caring Member service. Uphold quality assurance expectations to ensure the highest level of professionalism. Key Accomplishments: •Recognized for Net Promoter Survey score •Presented Certificate of Appreciation and ranked #6 employee within department for third quarter funding

• Teller

  • Jul 2017 - Dec 2017

  Provide excellent Member experience and build trustworthy rapport while effectively and accurately completing requested transactions. Educate qualified members about beneficial products and services. Key Accomplishments: •Appointed responsibility of Branch Security Captain to ensure the highest level of overall branch security and member confidentiality in regulation to current policies and procedures. •Promoted to Contact Center Specialist within six months of hire date.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Retail Support Specialist

  • Oct 2016 - Apr 2017

  Deliver operations management and daily device proficiencies as well as inventory management. Update signage in alignment with planograms. Key Accomplishments: •Cross-trained to deliver customer-facing sales competencies as backup support as well as provide operational support services.

• Experience Specialist

  • Feb 2015 - Oct 2016

  Provided front-facing customer service to include greeting and signing customers up for varied services offered. Collaborated with Solutions Specialists in final setup of new devices. Assisted clients with device issues that required diagnosis and resolution protocols. Facilitated educational classes that more fully explained specific devices and functions. Key Accomplishments: •Recognized and bestowed Customer Excellence Award within 10 months of hire date. •Awarded Employee of the… Show more Provided front-facing customer service to include greeting and signing customers up for varied services offered. Collaborated with Solutions Specialists in final setup of new devices. Assisted clients with device issues that required diagnosis and resolution protocols. Facilitated educational classes that more fully explained specific devices and functions. Key Accomplishments: •Recognized and bestowed Customer Excellence Award within 10 months of hire date. •Awarded Employee of the Month in August 2016 in recognition of diligent work habits and excellence in delivery of services to both internal and external customers.



Edible Arrangements

• United States
• Retail
• 700 & Above Employee

• Certified Store Manager

  • 2012 - 2014

  Held full accountability in staff workflow processes and employee supervision and training of 3 to 5 employees and up to 40 employees during holiday season. Interviewed, hired, and trained new staff for holiday season sales and service positions. Oversaw general ledger posting protocols and reconciliations, petty cash, and bank deposits. Managed accounts payable that included advertising cost and lease payments. Ordered and sustained appropriate weekly inventory counts. Key Accomplishments:… Show more Held full accountability in staff workflow processes and employee supervision and training of 3 to 5 employees and up to 40 employees during holiday season. Interviewed, hired, and trained new staff for holiday season sales and service positions. Oversaw general ledger posting protocols and reconciliations, petty cash, and bank deposits. Managed accounts payable that included advertising cost and lease payments. Ordered and sustained appropriate weekly inventory counts. Key Accomplishments: •Achieved highest sales average in 2014 that included sales of extras such as balloons and teddy bears. •Consistently up-sold nearly every sell by $70 to $100 during employment with company. •Identified new areas to achieve payroll cost savings by covering additional shifts with salaried staff. •Cultivated and built business accounts with local businesses that enhanced company revenue.

• Store Supervisor

  • Jan 2012 - Mar 2012

  Delivered friendly customer service support while assisting staff with sales and service. Up-sold products and services with emphasis on sustaining high profit orders while enhancing revenue stream with order additions. Provided oversight of bill posting and payment. Key Accomplishments: •Promoted to Certified Store Manager position within two months of assuming Store Supervisor duties.

• Guest Service Representative

  • Apr 2011 - Jan 2012

  Fielded incoming telephone calls from customers interested in purchasing Edible Arrangements. Assisted consumers with questions regarding various arrangements, costs, and any order additions. Key Accomplishments: •Reliably up-sold additional products to customers during order receiving processes.