Dawid Jóźwiak
Systems Engineer at Scalac- Claim this Profile
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English Native or bilingual proficiency
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Polish Native or bilingual proficiency
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German Elementary proficiency
Topline Score
Bio
Andrzej Piotrowski
Dawid made my day 2 times : 1. When my laptop died, my OS died, my hope died - He managed to pull all strings in US to resurrect my HDD - Saved my Carrier and Job in Amazon :) 2. When You are looking for a person "can do" - he is the guy. I was asking for something and he was gathering information about "how fast can I help You" - best in group. If you are looking for open-minded and reliable person - he is not a SuperMan, but he is a "SuperAdmin". Never loosing positive attiude in time of stress. Team A is his place - recommendation.
Radosław Kubryń
Dawid is a great IT specialist who is developing very quickly in this industry. His strengths are reliability in carrying out tasks as well as full focus and punctuality. He is constantly developing his skills to stay up to date with technology. I recommend working with Dawid.
Andrzej Piotrowski
Dawid made my day 2 times : 1. When my laptop died, my OS died, my hope died - He managed to pull all strings in US to resurrect my HDD - Saved my Carrier and Job in Amazon :) 2. When You are looking for a person "can do" - he is the guy. I was asking for something and he was gathering information about "how fast can I help You" - best in group. If you are looking for open-minded and reliable person - he is not a SuperMan, but he is a "SuperAdmin". Never loosing positive attiude in time of stress. Team A is his place - recommendation.
Radosław Kubryń
Dawid is a great IT specialist who is developing very quickly in this industry. His strengths are reliability in carrying out tasks as well as full focus and punctuality. He is constantly developing his skills to stay up to date with technology. I recommend working with Dawid.
Andrzej Piotrowski
Dawid made my day 2 times : 1. When my laptop died, my OS died, my hope died - He managed to pull all strings in US to resurrect my HDD - Saved my Carrier and Job in Amazon :) 2. When You are looking for a person "can do" - he is the guy. I was asking for something and he was gathering information about "how fast can I help You" - best in group. If you are looking for open-minded and reliable person - he is not a SuperMan, but he is a "SuperAdmin". Never loosing positive attiude in time of stress. Team A is his place - recommendation.
Radosław Kubryń
Dawid is a great IT specialist who is developing very quickly in this industry. His strengths are reliability in carrying out tasks as well as full focus and punctuality. He is constantly developing his skills to stay up to date with technology. I recommend working with Dawid.
Andrzej Piotrowski
Dawid made my day 2 times : 1. When my laptop died, my OS died, my hope died - He managed to pull all strings in US to resurrect my HDD - Saved my Carrier and Job in Amazon :) 2. When You are looking for a person "can do" - he is the guy. I was asking for something and he was gathering information about "how fast can I help You" - best in group. If you are looking for open-minded and reliable person - he is not a SuperMan, but he is a "SuperAdmin". Never loosing positive attiude in time of stress. Team A is his place - recommendation.
Radosław Kubryń
Dawid is a great IT specialist who is developing very quickly in this industry. His strengths are reliability in carrying out tasks as well as full focus and punctuality. He is constantly developing his skills to stay up to date with technology. I recommend working with Dawid.
Credentials
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International Scrum Master (ISM)
International Scrum Assembly™Aug, 2019- Nov, 2024
Experience
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Scalac
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Systems Engineer
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Nov 2022 - Present
Administration, maintenance and development of: - Network infrastructure: switches, routers and network-attached computers - Computer and network security: security devices, firewalls, consulting on general security measures - Database systems: data integrity, efficiency and performance - Web: web server services, security, software change management Administration, maintenance and development of: - Network infrastructure: switches, routers and network-attached computers - Computer and network security: security devices, firewalls, consulting on general security measures - Database systems: data integrity, efficiency and performance - Web: web server services, security, software change management
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Amazon Web Services (AWS)
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IT Support Engineer
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Dec 2021 - Oct 2022
- Country-wide telecommunications administration as Power of Attorney representative - Coordinating IT workflow for multiple sites within the country - Complex software & OS support for Windows, Linux and MacOS - Network administration of MDF & IDF routers, switches, as well as end-user access points - Hardware procurement & support - Asset management of company IT inventory for the country - Main frame administration - AV/VC support - Planning and implementing IT projects across the country Show less
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Ensono
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IT Infrastructure Support Technician
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Jan 2020 - Nov 2021
- 2nd level support for servers based on Windows, Linux and AIX - Ensuring effective client communications take place - Ensuring the effective assignment and escalation of incidents where appropriate - Advising the leaders of emerging issues - Adherence to ITIL processes - Contributing documentation to the shared knowledge base - Ensuring all changes are documented through the change management process - Executing change management tasks in line with defined processes - Analysing and resolving problems as raised by the problem management function and by clients - Assisting and mentoring team members in the client's structured approach to troubleshooting problems Show less
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Arla Foods
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Food and Beverage Manufacturing
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700 & Above Employee
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IT Service Desk Technician
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Apr 2019 - Dec 2019
- 1st and 1.5 level support for all systems and devices - Remote troubleshooting through SCCM - Educating and guiding end-users while problem-solving - Identifying and suggesting improvements on currently followed processes - Acting as escalation point in case of urgent or severe IT incidents - Prioritising and managing many open tickets at the same time - Analysing most commonly reported incidents - Escalating unresolved issues to higher support teams - Recording all incidents and service requests in the ITSM tool - IT Knowledge Management due to an obtained special function Show less
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Transcom
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Customer Service Representative
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Oct 2016 - Apr 2019
- customer sales & tech support - upselling of complementery goods to the customers post-support - solving various technical requests and handling complaints in real time - maintaining positive relations with the customers and ensuring their needs are met - mentoring junior and new employees - customer sales & tech support - upselling of complementery goods to the customers post-support - solving various technical requests and handling complaints in real time - maintaining positive relations with the customers and ensuring their needs are met - mentoring junior and new employees
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WEBZEN Dublin Ltd.
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Computer Games
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1 - 100 Employee
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Community Manager Volunteer
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Nov 2014 - Apr 2019
- game & forum community management in English and Polish - technical support on IT incidents within the game (bugs, glitches, unfair practices by other players) - development of the product (health of the game, patches/updates) and working on consumer relations - preparing reports on the situations of the customer behaviour to assist in overall game health - mentoring junior team members - game & forum community management in English and Polish - technical support on IT incidents within the game (bugs, glitches, unfair practices by other players) - development of the product (health of the game, patches/updates) and working on consumer relations - preparing reports on the situations of the customer behaviour to assist in overall game health - mentoring junior team members
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Education
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2019 - 2020
Ateneum-Szkoła Wyższa w Gdańsku
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
Community
