Experience

Care Agency Media

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Head of Operations

  • Sep 2022 - Present

  Evolving from my Operations Manager role, my input and impact on the company was so big that my job title was updated.I oversee the daily business activities of our business as a whole.In addition to my previous duties, I:- interview, train, supervise and lead staff.- plan, manage and implement schedules to ensure deadlines are met and maintain a high-quality standard of service, production and delivery. - research and write guides and manuals for staff and clients alike.

• Operations Manager

  • Jun 2018 - Sep 2022

  I oversee the daily business activities of our office, and company as a whole. I plan, manage and implement schedules to ensure deadlines are met and maintain a high-quality standard of service, production and delivery. In this role I:- Manage the growth and success of the team,- Problemsolve,- Coordinate activities that affect operational decisions and business requirements,- Am responsible for the planning of daily operations,- Communicate with all employees and customers to ensure deadline times and goals are reached in a most satisfactory way possible, - Communicate any changes in the order or delivery date to relevant parties,- Follow up on interruptions to the services provided,- Provide guidance to employees and clients,- Multitask, track loose threads and ensure resolution.

• Technical Administrator

  • Sep 2017 - May 2018

  I utilised my excellent customer service and administrative skills in a fast growing company. Offering great flexibility, this opportunity allowed me to learn and develop my skills while I have simultaneously provided administrative assistance to the director, the customers, and technical and sales teams. I was promoted to the position of Operations Manager



300 Media Limited

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Head of Human Resources

  • Dec 2022 - Present



300 Media Limited

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • Jun 2018 - Dec 2021

  I oversaw the daily business activities of our office, and company as a whole. I planned, managed and implemented schedules to ensure deadlines are met and maintained a high-quality standard of service, production and delivery. In this role I:- Managed the growth and success of the company,- Problemsolved,- Coordinated activities that affect operational decisions and business requirements,- Was responsible for the planning of daily operations,- Communicated with all employees and customers to ensure deadlines and goals were reached in a most satisfactory way possible, - Communicated any changes in the order or delivery date to relevant parties,- Followed up on interruptions to the services provided,- Provided guidance to employees and clients,- Multitasked, tracked loose threads and ensured resolution.

• Technical Administrator

  • Sep 2017 - May 2018

  I utilised my excellent customer service and administrative skills in a fast growing company. Offering great flexibility, this opportunity allowed me to learn and develop my skills while I have simultaneously provided administrative assistance to the director, the customers, and technical and sales teams. I was promoted to the position of Operations Manager.



AIL Madrid Spanish Language School

• Spain
• Education Administration Programs
• 1 - 100 Employee

• International Sales and Business Intern

  • Jun 2016 - Sep 2016

  I was working and developing my professional skills in a young, dynamic and international environment at AIL Madrid - Spanish Language School in Madrid.My main responsibilities included:• Providing timely, personalized, well structured and commercial responses to corporate clients,• Market investigation, development and maintenance of databases and establishing cooperation with new educational agents,• Competition investigation, • Development of communication strategies with external partners,• Elaboration of offers and quotes,• Implementation of a series of new marketing and business development initiatives,• Contacting 3rd parties to arrange services for our students,• Ensuring the most competitive prices are obtained, negotiating when required,• Classrooms management,• Coordination of the school´s public relations,• Finding and expanding new and current PR streams,• Translate the web contents and school documentation into additional languages/review the translations already made: to/from Polish, English and Spanish.