Experience

Voyager Innovations, Inc.

• Philippines
• Technology, Information and Internet
• 1 - 100 Employee

• Senior System Software Engineer

  • Jan 2019 - Present

• Application Support Engineer

  • Sep 2017 - Present

  Evaluating technology solutions, troubleshooting problems, onboard newusers, identifying potential issue and working with cross-functional teams.Maintain current in-house projects that all of employees and agents uses.Salesforce – Handles the whole CRM platform administration,develop customized report, engaged with the Data warehousing,modified the 1st ever in the Philippines’ Know Your Customer SOSCalls for PayMaya.Asset Management System – Develop and hosted it in the cloud,Amazon Web Services.PayMaya and Voyager Corporate Website – Had someenhancements, developments in the website and hosted it in theHubSpot.PayMaya Facebook Chatbot – Integrated it in the Zendesk CRMand Facebook Messenger wherein all triggers and automations arealso configured.MIMO Daily Performance Report Automation – Created aReport Automation which extracts all raw data, generated reportand send it automatically in all recipients daily.Unified Collaboration Platform – A project wherein allplatforms such as Google and Office365 will migrate to one onlyplatform, Office365. Engaged in the migration specifically in theSharePoint Development and Administration.Zoho Books Instance Migration – Customized the Emailtemplates such as customer statement, and migrated all Contacts inanother instance.IT Service Management Proof of Concept – Made acomparison matrix of three different brands such as Kaseya,Symantec and LANDesk wherein the company will have subscriptionin the brand that will comply in our criteria.Business Applications Administration – Handles theadministration and configuration of all applications such as JIRA,Tableau, Zendesk, HubSpot, Freshdesk, Degreed, Office Vibe, SAPSuccess Factors, Adobe Creative and Salesforce. Show less



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• IT Developer

  • Oct 2015 - Sep 2017

  Designs, develops and implements application systems which are in accordance to the client’s requirements and satisfaction. Evaluates and analyzes business requirements to have a several network designs and configurations that will suite client’s need and financial capacity. Contract Management System – A web-based system made in PHP together with Ajax, Javascript and Bootstrap that handles all of the contracts between vendors/contractors, etc. External Call History Interface – Uses for tracking the calls which aims to determine who disconnected the call, verify the outbound calls and where the call was transferred. Mentor: Knowledge-Based System – A web-based system basically designed for the agents and their team leaders as their intranet. Employee Management System – Consists of various features that perform general human resource management tasks such as employee history, perks, and incident reports. Tandim: Form Management System – A makeover of the site not mostly in the interface but on the back-end. Re-engineer the back-end of this project and the database to adapt to our client needs. Latvenergo: Record Management System – A web-based system that has web forms that records a certain detail of the users. Show less