Experience

Alba Foodstuff Trading LLC
• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee
• Business Development Manager

  • Apr 2022 - Present

Julius Meinl Industrieholding
• Austria
• Food Production
• 1 - 100 Employee
• Brand Ambassador

  • Jul 2017 - Apr 2022


GAUCHO

• Hospitality
• 300 - 400 Employee

• Table host and Sommelier

  • Nov 2015 - May 2017

  Due to my passion for excellence, as a member of Gaucho team, I am directly responsible for delivering bespoke fine dining experience to our valuable Customers, ensuring that highest level of customer satisfaction is maintained at all times. Aside from greeting the guests and presenting them the menu I always put large emphesis on guests overall satisfaction. Outstanding achievemnts: - Consistently scored highest level satisfaction on customer feedback surveys; - One of the key presenters in the reastaurant promo video focusing on food and wine selection; - Perfected menu presentation skills, providing Customers holistic understanding of the restaurant offerings, leading to an increase in sales and consistent overachievement of targets; - Excellent conflict resolution skills in an unlikely event of customers dissatisfaction demonstrated through not a single complaint over my entire tenure with the restaurant; - In charge of training underperforming staff in customer service and salesmanship methodology. Show less

• Senior Bartender

  • Mar 2013 - Mar 2015

  Got rewarded for a passionate approach to the concept and South American traditions and initially grew to Senior Bartender. Served VIP guests like Jessica Alba, Adriana Lima, Michel Salgado. Responsibilities included: - Organizing the workload and delegating activities for the lounge staff. - Creating schedules and coordinating day to day responsibilities. - Maintaining communication with the kitchen, in order to ensure fast delivery of food to the lounge. - Meeting special guest requests and dietary requirements. - Creating cocktails of the day. - Managing of Key Accounts and Suppliers Show less



Grand coffee

• United States
• Graphic Design

• Barista, Sales and Trade Marketing representative

  • Dec 2008 - Dec 2013

  Barista and Sales, Trade Marketing Representative Managing the team of 5 on Country level Responsibilities included: - Greet all Clients and present machines and products - Discuss beverage items, make suggestions and answer any inquiries - Describe current promotions and new products - Operate coffee making equipment - Ensure customer service stations and machines are well stocked - Leading the team of 5 members - Developing of Sales strategies - Managing of Key Accounts - Developing of Trade Marketing strategies - Trade Marketing materials - production - Tracking the results and Analitics Show less



Delta Holding

• Serbia
• International Trade and Development
• 100 - 200 Employee

• Sales Representative

  • Apr 2004 - Dec 2008

  Handling the Key Accounts ( Sales and Trade Marketing ) Responsibilities included: - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. - Adjusts content of sales presentations by studying the type of sales outlet or trade factor. - Focuses sales efforts by studying existing and potential volume of dealers. - Submits orders by referring to price lists and product literature. - Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. - Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. - Recommends changes in products, service, and policy by evaluating results and competitive developments. - Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. - Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. - Provides historical records by maintaining records on area and customer sales. - Contributes to team effort by accomplishing related results as needed. Show less