Experience

Roke Telkom

• Telecommunications
• 1 - 100 Employee

• • Jan 2022 - Present

• • Apr 2021 - Jun 2022

  -Responsible for network planning and strategy.-Responsible for infrastructure/network inventory management.-Ensuring optimal network availability.-Responsible for cost optimization in order to operate within set targets.-Responsible for timely delivery of service to new clients.-Responsible for training and information sharing amongst team members.-Responsible for supervision and assessing performance of contractors.-Ensuring that UCC reports and any other reports are generated and submitted on time.-Routinely assessing and rating the performance of team members.-Assessing and recommending suitable vendors to ensure the set QoS is maintained. Show less

• • Jan 2018 - Apr 2021

  -Maintenance of the network documentation.-Manage and maintain all network systems as assigned.-Take the initiative to visit high profile customers to troubleshoot any recurring complaints.-Provision various custom made solutions for internet service management such as autofailovers for client links, traffic shaping policies.-Facilitating maintenance and running health and safety and housekeeping for all POPs.-Network maintenance activities in co-ordination with CSNOC and Field Team, optimization andsystem upgrades including service packs, fixes and security configurations.-Provisioning new and existing clients (IP and VLAN configurations, Core network configuration)-Investigate Report and Escalate system outages.-Identifying and troubleshooting faults on the Network, and liaising with third partysuppliers, handling escalations. Show less

• • Sep 2017 - Dec 2017

  -Service desk administration and client support.-Network monitoring and using network management tools to provide reports. -Routing requests to resolution groups when incidents are not resolved during initial support.-Monitoring logged tickets with third party Service providers and follow them to resolution.-Collaboration with the field team to troubleshoot and solve client complaints.-Tier 2 support for colocation and ISP services.



Smart Telecom

• Ireland
• Telecommunications
• 100 - 200 Employee

• NOC /BSS /Operations/Field/Transmission/RF Planning and Optimization Engineer

  • Nov 2015 - Dec 2017

  -Troubleshooting network and client outages. -Monitoring the network, event and incident management. -Radio frequency engineering including RF planning, dimensioning, optimization ,drive tests and log analysis. -Took part in network rollout, carried out site surveys and made coverage predictions for numerous new sites. -Installation and commissioning of Base station equipment plus site acceptance -Site Audits, carrying out telecom and electrical works, as well as earth tests. -Planning fiber and microwave transmission links. Show less