Senior Unified communications and AV Engineer

• Jan 2020 - Present

Unified communications and AV Engineer

• May 2018 - Dec 2019

 Joined under the payroll of Softsol and moved to on-roll on 18th February 2019  Currently working on a project to migrate 10,000 users across 80+ global sites from Cisco Webex- Jabber solution to Microsoft Teams.  Contributed to upgrade the sites from traditional PRI to modern SIP solution for the corporate Telephony.  Administration of Cisco Jabber, Cisco WebEx, Cisco WebEx Teams and Microsoft Teams.  Led global Cisco Unified Communications project roll-out across Sabre enterprises.  Led the cisco WebEx site upgrade to the unlocked version and deployed the latest WebEx Meetings desktop application in the organization without any business interruption.  Contributing to the configuration of a centralized voice SIP trunk for the multiple US site project.  Created financial workbook for capitalized hardware and operational costs, partnering with global finance and purchasing teams to manage entire procure and pay lifecycle  Being a level 3 engineer, I closely worked with Vendors West and Cisco to sort out escalated issues.  Configuring Azure SSO for various applications such as WebEx, WebEx Control hub, Salesforce and so on.  Administrating office 365 users and licensing along with O365 products Exchange, SharePoint, OneDrive, Intune and Teams.  Deploying packaged applications through SCCM to the organization.  Managed CyberArk security.  Led the GDPR remediation project of Cisco Jabber, WebEx Meetings, and WebEx Teams.  Expertise in Rally and ServiceNow.  Led SolarWinds integration with voice infrastructure project  Online Archive PST migration project.  Coordinating to deliver seamless voice solution for 1800-person new site in Krakow,450-person new site in Singapore and a 50-person new site in Malaysia.  Responsible for managing Digital Workplace applications and systems – Office 365, SCCM, Cisco Unified Communications, Cyber-Ark, and other desktop applications. Show less

IPT and Network Engineer

• Jul 2015 - Jan 2018

 Support and troubleshooting of SIP and ISDN T1/E1  MACDs of Cisco IP Phones and Analog Phones.  Configuring and troubleshooting of voice interfaces: FXS, FXO, and ISDN T1/E1 PRI.  Using Bulk Administration (BAT) to register IP Phones and Users.  Configuration and troubleshooting of Digital Voice Gateways, Analog VG and CUBE.  Configuring VoIP & Pots dial-peers, Route patterns, Route List and Route Group.  Configuring Partitions, Calling Search Spaces.  Troubleshooting Cisco unified communication manager with bd related issues.  Creating daily and monthly reports (CDR and Phone)  Configuration and troubleshooting of EM Profile.  Monitoring Performance of resources in RTMT.  Configuration and management of Vendor VOIP portal for the HA and Pulling usage reports.  Proficiently prepare voice architectural diagrams (Visio) and swim-lane diagrams for multiple projects.  Setup and management of voicemail account both in CUC and e-Fax.  Work with Cisco TAC for the resolution of complex VOIP issues  ILO and UCS management of VOIP servers.  Firmware upgrade and hard reset of Cisco IP Phones. Show less

VMAS- Lab Engineer

• Aug 2014 - Jul 2015

 Worked under the payroll of Spectrum consultants India Private limited  Provide 24/7 support customers worldwide (US, EMEA, APAC) for Microsoft cloud infrastructure.  L-2 Remote administration management, maintenance, & troubleshooting of Windows server 2012 R2/2012/ 2008 R2 &2008 in a large enterprise environment.  Remote monitoring of Microsoft Windows Servers 2012 R2/2012/ 2008 R2 & 2008, which includes of Performance, Uptime, service status, & server resources of Microsoft cloud infrastructure.  Supporting a wide range of Servers and troubleshooting of Active Directory, DNS, DHCP, Hardware, Network, Operating System-related issues.  Proactively monitor availability and performance of the Microsoft Cloud infrastructure servers using HP ProLiant Integrated Management Log Viewer, iLO Log, IML Log, HP SMH Logs, Cisco UCS Manager event logs, Performance Monitor, Resource Monitor, Event logs & Task Manager and internally developed tools.  Deployment of new infrastructure servers on physical hardware (HP, & Cisco etc.) using standard operation procedures (SOP).  Managing physical and virtual servers using Microsoft System Centre Virtual Machine Manager (SCVMM) administrator console.  Allocating extra resource as the part of resource management for the VM’s.  Installation of Hot fix, Patches, Updates & Service packs on windows infrastructure servers on a regular basis.  User account provisioning & Perform user account Administer, management activities.  Manage, research, and resolve issues relating to Microsoft Cloud Services & providing consulting services to Microsoft Cloud Services customers as needed.  Responding to PRTG alerts for all infrastructure servers and addressing the issues if required.  Supporting Enterprise customers on phone, mails and remotely.  Ensure user tickets and monitoring alerts are handle per pre-defined SLA's for response time, updates Show less

Network and Telephony Support Engineer

• May 2013 - Jun 2014

 Managing DS1 circuits of SIB Branch offices.  The basic configuration of Cisco Routers and Switches.  DS1 and PRI E1 circuits management and troubleshooting.  Installation of Routers, Switches and IP Phones.  Firmware upgrade of Cisco Routers, Cisco Switches, and IP Phones.  Planning and coordination of new branch office network and Telephony  RMA coordination with NOC.  Monitoring and support of the Network and VoIP infrastructure.  Managing DS1 circuits of SIB Branch offices.  The basic configuration of Cisco Routers and Switches.  DS1 and PRI E1 circuits management and troubleshooting.  Installation of Routers, Switches and IP Phones.  Firmware upgrade of Cisco Routers, Cisco Switches, and IP Phones.  Planning and coordination of new branch office network and Telephony  RMA coordination with NOC.  Monitoring and support of the Network and VoIP infrastructure.