Davis Mkala
Group HR Executive – People and Purpose (SHRM) at KPS- Claim this Profile
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English Native or bilingual proficiency
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German Elementary proficiency
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Swahili Native or bilingual proficiency
Topline Score
Bio
Majid Abbasi
He is a skilled staff with full of energy and enthusiasm
Richard Onyango
Davis is a hard working individual who is very ready to help when called upon,he is outgoing and a great football enthusiast. working with Davis as a team was a great experience learned few skills from his good computing ability.
Majid Abbasi
He is a skilled staff with full of energy and enthusiasm
Richard Onyango
Davis is a hard working individual who is very ready to help when called upon,he is outgoing and a great football enthusiast. working with Davis as a team was a great experience learned few skills from his good computing ability.
Majid Abbasi
He is a skilled staff with full of energy and enthusiasm
Richard Onyango
Davis is a hard working individual who is very ready to help when called upon,he is outgoing and a great football enthusiast. working with Davis as a team was a great experience learned few skills from his good computing ability.
Majid Abbasi
He is a skilled staff with full of energy and enthusiasm
Richard Onyango
Davis is a hard working individual who is very ready to help when called upon,he is outgoing and a great football enthusiast. working with Davis as a team was a great experience learned few skills from his good computing ability.
Credentials
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Get Ready for Generative AI
LinkedInSep, 2023- Nov, 2024 -
SAP SuccessFactors Performance and Goals Management
LinkedInSep, 2023- Nov, 2024 -
Project Management Foundations: Teams
LinkedInMay, 2023- Nov, 2024 -
Root Cause Analysis: Getting to the Root of Business Problems
LinkedInMay, 2023- Nov, 2024 -
Power BI Data Modeling with DAX
LinkedInSep, 2022- Nov, 2024 -
Six Sigma Foundations
LinkedInAug, 2022- Nov, 2024 -
Access Basics for Excel Users
LinkedInJul, 2022- Nov, 2024 -
Human Resources Foundations
LinkedInMay, 2022- Nov, 2024 -
Learning Data Governance
LinkedInMay, 2022- Nov, 2024 -
Operational Excellence Foundations
LinkedInMay, 2022- Nov, 2024 -
DCAS First Aid Training
Dubai Corporation for Ambulance ServicesSep, 2021- Nov, 2024 -
Fire Warden Certification
Dubai Civil Defence H.Q.Sep, 2021- Nov, 2024 -
Excel Quick Tips
LinkedInJul, 2021- Nov, 2024 -
Learning Excel 2019
LinkedInJun, 2020- Nov, 2024 -
Learning Minitab
LinkedInJun, 2020- Nov, 2024 -
Lean Six Sigma Foundations
LinkedInMay, 2020- Nov, 2024 -
Six Sigma: Green Belt
LinkedInMay, 2020- Nov, 2024 -
Coaching and Developing Employees (2013)
LinkedInOct, 2019- Nov, 2024 -
Critical Thinking
LinkedInSep, 2019- Nov, 2024 -
Developing Your Emotional Intelligence
LinkedInSep, 2019- Nov, 2024
Experience
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KPS
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Construction
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300 - 400 Employee
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Group HR Executive – People and Purpose (SHRM)
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May 2022 - Present
* Support the Director of People and Purpose, providing inputs in the development of strategy and supporting the translation of these into business priorities. * Support the People and Purpose team through effective delivery of administration activities and coordination, in line with the departmental objectives. * Coordinate administrative activities linked to People activities including Performance Management, Training and Talent Development, and projects in order ensure efficient and… Show more * Support the Director of People and Purpose, providing inputs in the development of strategy and supporting the translation of these into business priorities. * Support the People and Purpose team through effective delivery of administration activities and coordination, in line with the departmental objectives. * Coordinate administrative activities linked to People activities including Performance Management, Training and Talent Development, and projects in order ensure efficient and effective delivery. * Provide general administrative support with e.g. Recruitment and manage the Onboarding of Employees across the group, Induction, preparing reports, training requests in order to deliver a great experience for new and existing employees. * Support the Director of department to develop and maintain Human Resource Policy and Procedures to ensure employees and staff are up to date and reflect business requirements. * Review and analyze activities related to a variety of people aspects - e.g. Performance Management, Exit interviews, etc., creating reports to respond to business needs, including employee metrics. * Coordinate Training and Talent Initiatives, ensuring that all activities are run in a seamless manner and followed up. * Work with HR team members across the group, supporting the development of career plans, Individual Development plans, and talent. Show less * Support the Director of People and Purpose, providing inputs in the development of strategy and supporting the translation of these into business priorities. * Support the People and Purpose team through effective delivery of administration activities and coordination, in line with the departmental objectives. * Coordinate administrative activities linked to People activities including Performance Management, Training and Talent Development, and projects in order ensure efficient and… Show more * Support the Director of People and Purpose, providing inputs in the development of strategy and supporting the translation of these into business priorities. * Support the People and Purpose team through effective delivery of administration activities and coordination, in line with the departmental objectives. * Coordinate administrative activities linked to People activities including Performance Management, Training and Talent Development, and projects in order ensure efficient and effective delivery. * Provide general administrative support with e.g. Recruitment and manage the Onboarding of Employees across the group, Induction, preparing reports, training requests in order to deliver a great experience for new and existing employees. * Support the Director of department to develop and maintain Human Resource Policy and Procedures to ensure employees and staff are up to date and reflect business requirements. * Review and analyze activities related to a variety of people aspects - e.g. Performance Management, Exit interviews, etc., creating reports to respond to business needs, including employee metrics. * Coordinate Training and Talent Initiatives, ensuring that all activities are run in a seamless manner and followed up. * Work with HR team members across the group, supporting the development of career plans, Individual Development plans, and talent. Show less
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UAE Pavilion at Expo
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United Arab Emirates
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Government Administration
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1 - 100 Employee
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Guest Service Team Lead
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Aug 2021 - Mar 2022
In this role, my responsibilities included : * Enhancing Guest Experience through proactive engagement and pride of ownership of the host role. * Understanding the content, values and wider cultural significance of the pavilion acting as the face of the nation. * Managed Teams of Ambassadors to ensure Service delivery with high standards. * Crowd Control, Management of Queues and proactively managing Guest during peak times. * Monitoring Guest numbers and flow inside the… Show more In this role, my responsibilities included : * Enhancing Guest Experience through proactive engagement and pride of ownership of the host role. * Understanding the content, values and wider cultural significance of the pavilion acting as the face of the nation. * Managed Teams of Ambassadors to ensure Service delivery with high standards. * Crowd Control, Management of Queues and proactively managing Guest during peak times. * Monitoring Guest numbers and flow inside the pavilion at all times. * Management of Ticket Operations from the Pavilion Entrances to ensure Smart Queues/Fast Track, PODs(People of Determination), Senior Citizen, Expectant MOMs have a seamless ingress having anticipated their needs and expectations. * Facilitating guests’ journeys inside the pavilion & ensuring Ambassadors are well equipped (Scanners, Printers, Tickets, GMS Devices, Radios etc) before Pavilion Opens. * Assisting and managing school groups visit through the Guest journey at the UAE Pavilion. * Dealing with any public complaints responsibly, calmly, efficiently, and politely following pavilion SOPs and reporting all Operational concerns to the GSE Managers & Pavilion Management. * Opening and closing the pavilion and completing health and safety checks as required. * Management of lost children cases, property or lost Items & administering first aid when situation requires & helping with evacuations on High alert Fire safety measures. * Collaborating with Guest Experience/Technical, Security Team, Facility soft & Hard services Team, Protocol Team & Other contractors in running the daily operations. * Acting as translator and provide tours in different languages. English, Swahili & German. * Participating in All pavilion events to ensure seamless Operations. * Manage Deployment of Staffs & Attendance on Daily basis. * Creation of Daily, Weekly & Monthly reports on the Operations & measuring of Ambassadors/Team KPIs to encourage continuous improvement. Show less In this role, my responsibilities included : * Enhancing Guest Experience through proactive engagement and pride of ownership of the host role. * Understanding the content, values and wider cultural significance of the pavilion acting as the face of the nation. * Managed Teams of Ambassadors to ensure Service delivery with high standards. * Crowd Control, Management of Queues and proactively managing Guest during peak times. * Monitoring Guest numbers and flow inside the… Show more In this role, my responsibilities included : * Enhancing Guest Experience through proactive engagement and pride of ownership of the host role. * Understanding the content, values and wider cultural significance of the pavilion acting as the face of the nation. * Managed Teams of Ambassadors to ensure Service delivery with high standards. * Crowd Control, Management of Queues and proactively managing Guest during peak times. * Monitoring Guest numbers and flow inside the pavilion at all times. * Management of Ticket Operations from the Pavilion Entrances to ensure Smart Queues/Fast Track, PODs(People of Determination), Senior Citizen, Expectant MOMs have a seamless ingress having anticipated their needs and expectations. * Facilitating guests’ journeys inside the pavilion & ensuring Ambassadors are well equipped (Scanners, Printers, Tickets, GMS Devices, Radios etc) before Pavilion Opens. * Assisting and managing school groups visit through the Guest journey at the UAE Pavilion. * Dealing with any public complaints responsibly, calmly, efficiently, and politely following pavilion SOPs and reporting all Operational concerns to the GSE Managers & Pavilion Management. * Opening and closing the pavilion and completing health and safety checks as required. * Management of lost children cases, property or lost Items & administering first aid when situation requires & helping with evacuations on High alert Fire safety measures. * Collaborating with Guest Experience/Technical, Security Team, Facility soft & Hard services Team, Protocol Team & Other contractors in running the daily operations. * Acting as translator and provide tours in different languages. English, Swahili & German. * Participating in All pavilion events to ensure seamless Operations. * Manage Deployment of Staffs & Attendance on Daily basis. * Creation of Daily, Weekly & Monthly reports on the Operations & measuring of Ambassadors/Team KPIs to encourage continuous improvement. Show less
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Transguard Group
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United Arab Emirates
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Helpdesk Specialist @Transguard living
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Oct 2019 - Jul 2021
* Oversee the day-to-day functions of our maintenance, cleaning, and relocation service teams, guaranteeing the efficient and effective completion of tasks. * Address customer inquiries through phone and email, proficiently resolving concerns while cross-promoting our diverse range of products and services. * Facilitate comprehensive training for new team members on our operational procedures and computer systems, as well as managing workforce rosters. * Handle customer grievances… Show more * Oversee the day-to-day functions of our maintenance, cleaning, and relocation service teams, guaranteeing the efficient and effective completion of tasks. * Address customer inquiries through phone and email, proficiently resolving concerns while cross-promoting our diverse range of products and services. * Facilitate comprehensive training for new team members on our operational procedures and computer systems, as well as managing workforce rosters. * Handle customer grievances effectively, providing prompt solutions and conducting follow-ups to ensure sustained customer satisfaction. * Compile daily revenue reports, validate them against forecasts, and share these detailed analytics with the Business Department Head for insightful review. * Expedite prompt payment collection for services rendered, and update the transactional records in our computer system meticulously. * Actively follow up with clients and technicians on job cards issued, ensuring amicable settlements are reached and job cards are closed successfully. * Document any system irregularities through our dedicated fault recording system for subsequent remedial repair and strategic preventive maintenance. * Supervise the helpdesk operations throughout the day, ensuring seamless service delivery and prompt issue resolution. * Streamline service delivery by fostering effective communication and collaboration among the helpdesk team, maintenance, operations team, housekeeping, systems team, and clients. Show less * Oversee the day-to-day functions of our maintenance, cleaning, and relocation service teams, guaranteeing the efficient and effective completion of tasks. * Address customer inquiries through phone and email, proficiently resolving concerns while cross-promoting our diverse range of products and services. * Facilitate comprehensive training for new team members on our operational procedures and computer systems, as well as managing workforce rosters. * Handle customer grievances… Show more * Oversee the day-to-day functions of our maintenance, cleaning, and relocation service teams, guaranteeing the efficient and effective completion of tasks. * Address customer inquiries through phone and email, proficiently resolving concerns while cross-promoting our diverse range of products and services. * Facilitate comprehensive training for new team members on our operational procedures and computer systems, as well as managing workforce rosters. * Handle customer grievances effectively, providing prompt solutions and conducting follow-ups to ensure sustained customer satisfaction. * Compile daily revenue reports, validate them against forecasts, and share these detailed analytics with the Business Department Head for insightful review. * Expedite prompt payment collection for services rendered, and update the transactional records in our computer system meticulously. * Actively follow up with clients and technicians on job cards issued, ensuring amicable settlements are reached and job cards are closed successfully. * Document any system irregularities through our dedicated fault recording system for subsequent remedial repair and strategic preventive maintenance. * Supervise the helpdesk operations throughout the day, ensuring seamless service delivery and prompt issue resolution. * Streamline service delivery by fostering effective communication and collaboration among the helpdesk team, maintenance, operations team, housekeeping, systems team, and clients. Show less
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Expo 2020 Dubai
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United Arab Emirates
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Government Administration
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700 & Above Employee
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Lead Security Systems Operator. @Expo2020 Head Office
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Jun 2018 - Oct 2019
* Acted as the primary liaison for the entire Expo community, encompassing both internal and external stakeholders, and handled Security Operation Command and Control responsibilities. * Managed all site-related emergencies, such as medical incidents, accidents, fires, and injuries, ensuring immediate escalation to Emergency Services and the Emergency Response Team for swift action. * Addressed welfare concerns by escalating them to the dedicated Expo Welfare Team for necessary follow-up… Show more * Acted as the primary liaison for the entire Expo community, encompassing both internal and external stakeholders, and handled Security Operation Command and Control responsibilities. * Managed all site-related emergencies, such as medical incidents, accidents, fires, and injuries, ensuring immediate escalation to Emergency Services and the Emergency Response Team for swift action. * Addressed welfare concerns by escalating them to the dedicated Expo Welfare Team for necessary follow-up and resolution. * Participated in the Crisis Control Team, serving as a pivotal link in escalating information on emergencies from Bronze-level personnel to Silver-level authorities. * Assisted and alerted emergency services, including Police, Civil Defense, the Electricity and Water Authority, and Ambulance services. * Alerted the Security Department about potential security and safety issues on site, especially unusual activities detected through CCTV surveillance, * Conducted comprehensive CCTV surveillance and investigations across all Expo facilities and sites. * Investigated all internal and external complaints, ensuring they were tracked effectively while consistently updating Security Management. * Monitored the performance of all CCTV systems, ensuring optimal functioning, and reported any faults or malfunctions to the Technical Department. * Identified all blind spots within the Expo site and informed the Operations and Technical departments for necessary action, such as the addition of cameras for enhanced coverage. * Maintained detailed incident logs, occurrence registers, and audit trails for efficient record-keeping and review. * Managed the records of traffic violations within the Expo site. * Oversaw all site incident reports, and compiled a monthly summary report to share with senior Security Management and the Health, Safety, Quality, and Environment (HSQE) Department. Show less * Acted as the primary liaison for the entire Expo community, encompassing both internal and external stakeholders, and handled Security Operation Command and Control responsibilities. * Managed all site-related emergencies, such as medical incidents, accidents, fires, and injuries, ensuring immediate escalation to Emergency Services and the Emergency Response Team for swift action. * Addressed welfare concerns by escalating them to the dedicated Expo Welfare Team for necessary follow-up… Show more * Acted as the primary liaison for the entire Expo community, encompassing both internal and external stakeholders, and handled Security Operation Command and Control responsibilities. * Managed all site-related emergencies, such as medical incidents, accidents, fires, and injuries, ensuring immediate escalation to Emergency Services and the Emergency Response Team for swift action. * Addressed welfare concerns by escalating them to the dedicated Expo Welfare Team for necessary follow-up and resolution. * Participated in the Crisis Control Team, serving as a pivotal link in escalating information on emergencies from Bronze-level personnel to Silver-level authorities. * Assisted and alerted emergency services, including Police, Civil Defense, the Electricity and Water Authority, and Ambulance services. * Alerted the Security Department about potential security and safety issues on site, especially unusual activities detected through CCTV surveillance, * Conducted comprehensive CCTV surveillance and investigations across all Expo facilities and sites. * Investigated all internal and external complaints, ensuring they were tracked effectively while consistently updating Security Management. * Monitored the performance of all CCTV systems, ensuring optimal functioning, and reported any faults or malfunctions to the Technical Department. * Identified all blind spots within the Expo site and informed the Operations and Technical departments for necessary action, such as the addition of cameras for enhanced coverage. * Maintained detailed incident logs, occurrence registers, and audit trails for efficient record-keeping and review. * Managed the records of traffic violations within the Expo site. * Oversaw all site incident reports, and compiled a monthly summary report to share with senior Security Management and the Health, Safety, Quality, and Environment (HSQE) Department. Show less
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Transguard Group
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United Arab Emirates
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Security Supervisor @Dubai Marina Mall
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Oct 2017 - Jun 2018
During my tenure with Transguard Group LLC at Dubai Marina Mall, I fulfilled the role of a Security Supervisor. My responsibilities encompassed a wide range of security and safety functions: * Provided oversight for on-site security operations, ensuring comprehensive protection for the premises and individuals. * Conducted training for security personnel, instilling a thorough understanding of Standard Operating Procedures (SOPs) and pertinent tourism policies. * Reacted promptly… Show more During my tenure with Transguard Group LLC at Dubai Marina Mall, I fulfilled the role of a Security Supervisor. My responsibilities encompassed a wide range of security and safety functions: * Provided oversight for on-site security operations, ensuring comprehensive protection for the premises and individuals. * Conducted training for security personnel, instilling a thorough understanding of Standard Operating Procedures (SOPs) and pertinent tourism policies. * Reacted promptly to emergencies, escalating information as needed to Security Management for appropriate action. * Evaluated, assessed, and analyzed the performance of security personnel, fostering continuous improvement. * Enforced disciplinary measures when necessary, maintaining a high standard of professionalism and adherence to protocols. * Allocated security staff to specific posts or areas of responsibility, optimizing coverage and efficiency. * Upheld a healthy and safe environment by adhering to safety procedures and mitigating potential hazards. * Assisted in cases of lost children and managed lost and found items, ensuring swift and successful resolutions. * Maintained all security equipment, ensuring it was in good working condition and ready for immediate use. * Developed and implemented preventative measures against accidents, thefts, and other risks, enhancing overall security. * Ensured strict compliance with applicable policies and regulations when implementing security measures, aligning operations with legal and company standards. My dedication and exemplary performance in this role were recognized with several awards: - Earned the 'Employee of the Month' certificate in September 2017 from the Director of EMAAR Malls Group. - Received a Certificate of Appreciation from the General Manager of Dubai Marina Mall.
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Security System Administrator
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Jun 2015 - Oct 2017
* Enforce security policies and procedures for the hotel so that guests, staff, and property are protected with clear safety and security guidelines. * Monitor premises using CCTV and respond to security incidents to detect potential threats, and take action immediately. * Control access to restricted areas and manage access cards so that unauthorized entry is prevented, ensuring the safeguarding of sensitive locations and information. * Prepare detailed reports on security incidents… Show more * Enforce security policies and procedures for the hotel so that guests, staff, and property are protected with clear safety and security guidelines. * Monitor premises using CCTV and respond to security incidents to detect potential threats, and take action immediately. * Control access to restricted areas and manage access cards so that unauthorized entry is prevented, ensuring the safeguarding of sensitive locations and information. * Prepare detailed reports on security incidents and breaches for analysis, accountability, and improvement. * Ensure guest and staff safety through training and drills to prepare for emergencies. * Coordinate with law enforcement and handle crises effectively. * Maintain security systems and equipment so that security technology remains up-to-date and functional, ensuring the protection of the hotel and its occupants.
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Education
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2019 - 2023
University of the People
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2018 - 2021
Security Industry Regulatory Agency- SIRA
License, CCTV Systems operation -
2015 - 2018
Dubai Police Academy
DPS license, Securities Services Administration/Management -
2013 - 2015
Technical University of Mombasa
Diploma, Architectural Engineering -
Voi High School
GED / Highschool Diploma, Computer Science specialized in Programming, Specific Applications
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