Davinia Lynn Pirotta

Customer Experience Officer at Atlas Insurance
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Contact Information
us****@****om
(386) 825-5501
Location
Malta, MT
Languages
  • English Native or bilingual proficiency
  • Maltese Native or bilingual proficiency
  • Italian Professional working proficiency

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5.0

/5.0
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Oriana Borg Ellul Vincenti

I had the opportunity to get to know Davinia during our University years when we worked on the same team during our AIESEC experience, where we also had the opportunity to travel together to one of their conferences. Davinia is a good team player who works hard and gets the job done. She is caring to everyone around her and always tries her best to ensure she gives her 100%. She would be an asset on anyone's team.

Charlotte Dulau

I had the chance to do an internship under the responsibility of Davinia. Being French in Malta at the time Davinia was of a precious help whether in my integration in the company as in the country. She was very attentive to my needs, responded to each of my requests. Thanks to her I could gain skills and discover a job. She is very pedagogue and it has been a very good experience for me.

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Credentials

  • Adobe Certified Professional Print & Digital Media Publication using Adobe InDesign
    Adobe
    Mar, 2022
    - Nov, 2024
  • Adobe Certified Professional Graphic Design & Illustration using Adobe Illustrator
    Adobe
    Feb, 2022
    - Nov, 2024
  • Adobe Certified Professional Visual Communication using Adobe Photoshop
    Adobe
    Jan, 2022
    - Nov, 2024
  • Certified Digital Marketing Professional
    Digital Marketing Institute
    Jan, 2019
    - Nov, 2024
  • Google Ads Display Certification
    Google
    Mar, 2020
    - Nov, 2024
  • NLP Practitioner
    One Spirit Personal Development
    Mar, 2019
    - Nov, 2024
  • Google Ads Search
    Google
    Feb, 2020
    - Nov, 2024

Experience

  • Atlas Insurance
    • Malta
    • Insurance
    • 100 - 200 Employee
    • Customer Experience Officer
      • May 2020 - Present

      My role involves working with different departments within Atlas to always ensure that we have the right resources and the right processes to give the best customer experience to all our clients. This is mainly achieved through research, observation, and analysis of the daily ins and outs of our way of working, as well as our customer's direct feedback. In essence, never tiring of asking 'How can we do better?' My role involves working with different departments within Atlas to always ensure that we have the right resources and the right processes to give the best customer experience to all our clients. This is mainly achieved through research, observation, and analysis of the daily ins and outs of our way of working, as well as our customer's direct feedback. In essence, never tiring of asking 'How can we do better?'

  • Cool Ride-Pooling Malta
    • Malta
    • Head of Customer Demand
      • May 2019 - Apr 2020

      As Head of Customer-Demand, my main role is coordinating marketing activities for the start-up. This included creating the customer personas, planning the marketing budget and strategies to fit the persona, co-ordinating both with the advertising agency and other media channels, buying of paid media, liaising with copywriters for blogging purposes and even assisted the COO in co-ordinating with Customer Care Agents. I also wrote the news content on behalf of Cool within the internal Debono Group Newsletter, as well as other content that goes out directly to our customers. Show less

  • VJ Salomone Marketing Ltd
    • Malta
    • Brand Manager
      • Mar 2018 - May 2019

      Brand Manager for Pampers, Always, Tampax, Kandoo. I liaised with P&G directly regard marketing initiatives and worked closely with their brand team to achieve targets discussed and set together. My role involved rolling out consumer and trade offers, as well as taking care of point of sales executions in-stores. I also managed social media pages and liaised regard digital campaigns with the respective entities. Teamwork was key at VJSM, were I closely worked with the sales team and merchandising team to make sure that all executions are done well. As part of my role from time to time, I oversaw the participation in fairs and events which would showcase the brands I managed. Show less

  • Nestlé
    • Switzerland
    • Food and Beverage Services
    • 700 & Above Employee
    • Product Manager
      • Nov 2011 - Feb 2018

      Product Manager (March 2016 - February 2018) - Cereals - Waters Product Manager (September 2013 - February 2015) - Confectionary Junior Product Manager (November 2011 - August 2013) for the brands: - NESCAFÉ - NESCAFÉ Dolce Gusto. - MAGGI - BUITONI Ambient Culinary Tasks include: - preparing sales forecast for category and managing category budget efficiently to reach target. - preparing campaign briefs for different brands, across all media channels - managing social media pages for category - managing both in-store and outdoor events under different brands - analysing financials for category - overseeing ordering of goods and managing stock levels - conducting field research and interpreting findings to drive category growth - presenting progress and analysis reports on category - liaising with different departments with Nestlé Malta and also colleagues within the Nestlé World. Show less

  • Frank Salt Real Estate Ltd
    • Malta
    • Real Estate
    • 100 - 200 Employee
    • Marketing Executive
      • Nov 2010 - Oct 2011

      - Assisting in design of artwork - Writing of Press releases - Updating of website - Using SEO and GoogleAds - Issuing online newsletter and maintaining its Database - Prepare press-bookings as well as adverts - Liaising with journalists, agents and other key stakeholders. - Assisting in design of artwork - Writing of Press releases - Updating of website - Using SEO and GoogleAds - Issuing online newsletter and maintaining its Database - Prepare press-bookings as well as adverts - Liaising with journalists, agents and other key stakeholders.

  • AIESEC
    • Canada
    • Non-profit Organizations
    • 700 & Above Employee
    • NST Alumni and External Relations Responsible (Malta) (Last Position Held)
      • Oct 2002 - Jun 2011

      Positions Held: National Support Team - Alumni - AIESEC Malta - Nov 2009 - Jun 2010 National Support Team – Talent Management - July 2008 – June 2009 Members Committee President - July 2006 – June 2007 Members Committee Vice President for Member Development and Human Resource July 2005 – June 2006 Organizing Committee President Member Development Team October 2004 – June 2005 Organizing Committee Recruitment - July 2004 – October 2004 Organizing Committee Learning - October 2003 – June 2004 Organization Committee President Gozo Motivational Seminar 2003 - July 2003 – November 2003 Organizing Committee Learning - October 2002 – June 2003 Conferences Attended: AIESEC Motivational Seminar (AMS) 2009, Malta AMS 2008, Malta Malta National Conference (MaNatCo) 2008, Malta Jumpstart 2007, Malta (MaNatCo) 2007, Gozo National Leadership Development Seminar (NLDS) 2007, Malta, International President’s Meeting (IPM) 2007, Egypt Do-It 2006, Switzerland AMS 2006, Malta International Congress (IC) 2006, Poland Western Europe and North America Presidents Meeting 2006, Switzerland MaNatCo 2006, Gozo NLDS 2006, Malta IPM 2006, Netherlands Western Europe and North America Newies Conference 2006, Malta AMS 2005, Malta IC 2005, India MaNatCo 2005, Gozo NLDS 2005, Malta AMS 2004, Malta NLDS 2004, Gozo European Leadership Development Seminar 2004, Spain Gozo Motivational Seminar (GMS) 2003, Gozo NLDS 2003, Gozo GMS 2002, Gozo Conference Facilitation International: DO-IT, Switzerland, (2006) Western Europe and North America Newie Conference, Malta, (2006) Local: AMS 2008 – Conference Manager Jumpstart (2007) MaNatCo, (2005, 2006, 2007) NLDS (2005, 2006, 2007) AMS, (2005, 2006, 2008, 2009) Show less

  • Channel Media Europe Ltd
    • Information Technology & Services
    • Business Development Manager, Malta
      • May 2010 - Oct 2010

      Responsible for: - Sales - Business Development - Sales Administration - Marketing and Promotion Administration Responsible for: - Sales - Business Development - Sales Administration - Marketing and Promotion Administration

  • D-Consulta Ltd
    • Business Development Executive
      • Jul 2008 - Apr 2010

      - Running the daily operations of the office - In charge of Marketing Activities, both internal and external, including attending seminars and networking events. - In charge of the Business Development Unit, which included, being in charge of foreign clients, business start-up consultancy and planning, and preparing application for funding both for centralized and structural funding from Malta Enterprise, Ministries and their Entities, and EU Funds. - In charge of junior employees, with regard to HR matters and mentoring of interns. - Assisting the CEO as a Personal Assistant Show less

  • People Solutions Ltd
    • Recruitment and Training Executive
      • Jul 2008 - Apr 2010

      - manage the company, including meeting clients - attend job fairs and networking events, - coordinating with foreign partners - preparing marketing material - liaising with job-seekers and recruiters - co-ordinate the training programs. - manage the company, including meeting clients - attend job fairs and networking events, - coordinating with foreign partners - preparing marketing material - liaising with job-seekers and recruiters - co-ordinate the training programs.

  • Vodafone Malta Ltd
    • Sales Representative and Product Champion
      • Oct 2005 - Jun 2008

      - Selling Vodafone products and services at the KSU Outlet, University Campus - Tackling customer care issues - Promotion of Vodafone services from the outlet and during promotional events - Assisting the manager in running the KSU outlet - Administrative tasks at Vodafone House, Head Office - Selling Vodafone products and services at the KSU Outlet, University Campus - Tackling customer care issues - Promotion of Vodafone services from the outlet and during promotional events - Assisting the manager in running the KSU outlet - Administrative tasks at Vodafone House, Head Office

  • Camilleri Marine
    • Accounts Clerk
      • May 2007 - Oct 2007

      - Keeping track of daily transactions, debtors and creditors - Carrying out other daily administrative duties. - Keeping track of daily transactions, debtors and creditors - Carrying out other daily administrative duties.

  • Intercontinental Hotel Malta
    • Telemarketing Consultant
      • Sep 2006 - Dec 2006

      - Selling Loyalty Cards - Renewing Loyalty Cards - Aiding in updating member database - Selling Loyalty Cards - Renewing Loyalty Cards - Aiding in updating member database

  • Cyber Surf
    • Cashier and Shop Assistant in Internet Cafe
      • Jul 2005 - Feb 2006

      - Attending to clients - Maintaining shop presentation - Attending to clients - Maintaining shop presentation

  • European Centre
    • Assistant to the Leisure and Customer Care Manager
      • Jul 2005 - Sep 2005

      - Preparation of student Itinerary - Confirmation of leisure activities - Communication with Group Leaders - Preparation of student Itinerary - Confirmation of leisure activities - Communication with Group Leaders

  • European Centre
    • Group Leader
      • Jul 2004 - Sep 2004

      - Accompanying students on leisure activities - Animation during leisure events - Promotion of leisure activities during school hours - Accompanying students on leisure activities - Animation during leisure events - Promotion of leisure activities during school hours

  • European Centre
    • Group Leader
      • Jul 2003 - Sep 2003

      - Accompanying students on leisure activities - Animation during leisure events - Promotion of leisure activities during school hours - Accompanying students on leisure activities - Animation during leisure events - Promotion of leisure activities during school hours

  • Selmun Palace Hotel
    • Hospitality
    • Accounts Clerk
      • Nov 2001 - Sep 2002

      - Daily Audit - Other Administrative Duties - Daily Audit - Other Administrative Duties

Education

  • University of Malta
    MBA, Management
    2007 - 2009
  • University of Malta
    B.Com (Hons) Management, Management and Public Policy
    2002 - 2006
  • De La Salle College
    A'Levels, Business
    1999 - 2001
  • St. Monica School
    O'Levels, Business
    1986 - 1999

Community

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