Experience

Kharis & Knoble

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Non Executive Director

  • May 2021 - 2 years 8 months

  London, England, United Kingdom



Conceptsworld Academy

• United Kingdom
• Professional Training and Coaching

• Chief Learning Officer

  • Feb 2016 - 7 years 11 months

  London, United Kingdom Responsible for partnership developments. Acting as Product Owner for LMS developments Defining go-to-market strategy and Overseeing international outreaches.



Transport for London

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Lead, Business & Technical Services Delivery (Network & Hosting Transformation)

  • 2020 - 2022

  • Delivery Optimisation: Championed, defined and implemented Agile Way of Working, new delivery and asset lifecycle management framework which reduces wastes and achieved over £200k/year in Opex savings in the first 3 months. • Define the required releases for the work and determines and categorises candidates for each release. • Direct reports: Coached and empowered teams to self-organize and grow cross-functionally. Organised and facilitated daily stand-up meetings, reviews… Show more • Delivery Optimisation: Championed, defined and implemented Agile Way of Working, new delivery and asset lifecycle management framework which reduces wastes and achieved over £200k/year in Opex savings in the first 3 months. • Define the required releases for the work and determines and categorises candidates for each release. • Direct reports: Coached and empowered teams to self-organize and grow cross-functionally. Organised and facilitated daily stand-up meetings, reviews, retrospectives, sprint planning, demos, and other Scrum & Kanban related meetings. • Agile Way of Working: Achieved over 300% in team efficiency, velocity and throughput within 3 months through inspection, adaption and continuous improvement using a combination of Scrum and Kanban delivery approach (Scrumban) • Roadmapping: Prioritisation of services for refresh & remediation based on pre-defined criteria, • Governance & ToM: Development and roll-out of ToM for Asset Lifecycle Management, RAID, Stakeholder and comms management for the project Show less



The Apps World

• United Kingdom
• IT Services and IT Consulting

• Client Partner

  • 2018 - 2022

  London, United Kingdom



Lifetime Pet Cover Limited

• United Kingdom
• Insurance
• 1 - 100 Employee

• Lead/Head - Digital, Agile and Business Transformation

  • Sep 2019 - Oct 2020

  United Kingdom • C-Level Engagement: Direct report and trusted advisor to CEO and Board of Directors providing consultations, ideations and change initiative to increase P&L and Balance Sheet through the Transformation Programme. • Direct Report: Set-up and led a highly effective Transformation team with end-to-end accountability for the delivery of the Business Transformation and change Programme (people, process, technology) across the organisation – Technology, Operations, Compliance, Sales, Marketing… Show more • C-Level Engagement: Direct report and trusted advisor to CEO and Board of Directors providing consultations, ideations and change initiative to increase P&L and Balance Sheet through the Transformation Programme. • Direct Report: Set-up and led a highly effective Transformation team with end-to-end accountability for the delivery of the Business Transformation and change Programme (people, process, technology) across the organisation – Technology, Operations, Compliance, Sales, Marketing, Customer Service and HR. • Delivery: Led the delivery of back-office insurance system implementation with premium bordereaux, API, integration, claims management etc which brings previously outsourced services back in house. The transformation covered: B2C Web refresh (including Customer Journey design improvement and roadmapping), IT architecture, IT replatforming of backend insurance policy and claims admin systems, API development and integration, digital & data transformation, data and back-book migration, FCA & GDPR regulatory compliance, product and transformation roadmap, organisation change management, HR/people-side of change management, PeopleHR SaaS implementation, embedding organisation cultural change, target operating model implementation, process excellence, cost efficiency, business change, internal communications and business readiness initiatives across the organisation. • Vendor & Contract Management: Onboarded & managed different 3rd parties vendor in the implementation – insuretech (Aquarium), payment providers (WorldPay), premium funder (Premium Credit), marketing agencies, digital agencies etc to embed the change. • API integration: Led the API integration of backend insurance platforms & B2C frontend websites to aggregators’ platforms (comparethemarket, moneysupermarket, quotezone, theidol etc) to complement sales channels optimisation. Show less



Fadata

• Germany
• Information Technology & Services
• 200 - 300 Employee

• Lead, Multinational Business Transformation Programme

  • Feb 2017 - Mar 2019

   Led the implementation of the multi-million, multi-national digital business transformation programme to deliver back-end ERP core insurance underwriting and claims applications across General, Health and Life Insurance LOBs.  Achieved cost savings through programme re-planning  Generated extra revenue through sign-up of more work orders  Introduced scrum/agile to the programme and coach teams on adoption through scrum training and mentoring  Resource planning, 3rd party work… Show more  Led the implementation of the multi-million, multi-national digital business transformation programme to deliver back-end ERP core insurance underwriting and claims applications across General, Health and Life Insurance LOBs.  Achieved cost savings through programme re-planning  Generated extra revenue through sign-up of more work orders  Introduced scrum/agile to the programme and coach teams on adoption through scrum training and mentoring  Resource planning, 3rd party work allocation and management, partner onboarding to the programme  Leads and drives international ERP and digital implementations comprising: on-shore, off-shore, System Integrator and client-side resources, in diverse geographical locations and with client-side resources.  Built relationships and synergies across SMEs, tech team, Finance, supply chain, c-level execs etc across international boundaries to ensure programme KPIs are met. Show less



Conceptsworld Consulting

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Business Leader Helps Companies To Deliver Better Projects Through Coaching and Training

  • May 2006 - Dec 2016

  London, United Kingdom Business Leader with experience in Strategy, Business Development, Partnership Management & Transformation. Executive Coach. Advisor to Start-Ups and Conference Host and Speaker. Worked with a Global Charity to help them transform their business through: 1) Harmonised web brands globally 2) Increased fund drive/solicitation 3) Improved causes management 4) Improved project portfolio selection and management Provided accredited training in Project Management, Business… Show more Business Leader with experience in Strategy, Business Development, Partnership Management & Transformation. Executive Coach. Advisor to Start-Ups and Conference Host and Speaker. Worked with a Global Charity to help them transform their business through: 1) Harmonised web brands globally 2) Increased fund drive/solicitation 3) Improved causes management 4) Improved project portfolio selection and management Provided accredited training in Project Management, Business Analysis and Scrum/Agile to individuals and corporates with follow-on consulting work. Helped UK-based charities implement and maintain their web estates in the UK using best project management approach. Delivered on time and on budget, an office relocation project with a global electronics company. Show less



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• UK Country Leader (Digital) - Helps Harmonises Global Brand and Reduces Yearly Opex by up to 50%

  • Apr 2015 - Dec 2015

  London, United Kingdom ■ Reporting to the CMO & CDO, I led the UK programme ("Global Rebrand Programme") to migrate and redesign UK country web estates from Sharepoint 2010 to Sitecore so as to increase user engagement and reduce operating expenses by 50% through internal service transition. Used Scrum methodology to manage multi-agency delivery. ■ Functioned directly with digital & agency staff to generate clickable prototype, wireframe and storyboard; conducted end customer laboratory user testing to… Show more ■ Reporting to the CMO & CDO, I led the UK programme ("Global Rebrand Programme") to migrate and redesign UK country web estates from Sharepoint 2010 to Sitecore so as to increase user engagement and reduce operating expenses by 50% through internal service transition. Used Scrum methodology to manage multi-agency delivery. ■ Functioned directly with digital & agency staff to generate clickable prototype, wireframe and storyboard; conducted end customer laboratory user testing to improve user journeys across channels such as, site stickiness and cross-sell through content targeting based on user behavior. ■ Proactively provided lessons learned feedback of programme or development issues to relevant stakeholders within the organisation, driving any corrective action outputs where necessary. ■ Developed and retained healthy working relationships with stakeholders & brought programme status, records, detailed planning & customer feedback. ■ Successfully managed programme risk and opportunities, guaranteed all programme budgets, milestones, resources on target and mitigation plans in order to decrease the risk impact and maximise the effect of opportunities. ■ Developed front-end web parts to Sharepoint using javascipts, CSS3 styling and HTML5 codes, and migrated UK sites, and carried out repurposed content for different devices with intuitive and user-friendly design. ■ Prearranged regular meetings status and directly interacted with analytics team to optimise web experience using MVT; enhanced UK digital team’s deliverables turnaround time by 50% to meet UK digital needs. ■ Accomplished UX design enhancements to the UK websites across digital channels – web, mobile, and Opex reduction in licenses, support & agency cost including servers & hosting. ■ Guaranteed that all programme activities are adequately budgeted, programmed, and delivered to customers’ requirements and expectations with detailed information shared with excellence.

• Web Delivery Leader Delivers Complex Web Solutions To Satisfy Clients And Gain Value for Money

  • Oct 2013 - Mar 2015

  Farnborough ■ Introduced and delivered the 1st Scrum web programme in ZM to improve user experience. Customer feedback after delivery showed a marked improvement in customer satisfaction. ■ Enhanced web ranking among insurers due to optimised journeys, and established front-end web & mobile apps using javascipts, jquery, CSS3 & HTML5 codes. ■ Excellently worked within IT & Business Change departments to deliver projects for General Insurance (Personal Lines, Public Sector etc), Life… Show more ■ Introduced and delivered the 1st Scrum web programme in ZM to improve user experience. Customer feedback after delivery showed a marked improvement in customer satisfaction. ■ Enhanced web ranking among insurers due to optimised journeys, and established front-end web & mobile apps using javascipts, jquery, CSS3 & HTML5 codes. ■ Excellently worked within IT & Business Change departments to deliver projects for General Insurance (Personal Lines, Public Sector etc), Life Insurance and General Corporate (Multinationals) clients. ■ Oversaw the integration of all technical and business components viz: Sharepoint 2013, Office 365 architecture and insurance applications development, ADFS, session management, content migration, data and account migration, infrastructure, robotic and Tealeaf monitoring, disaster recovery, failover and penetration testing, servers commissioning and decommissioning etc. ■ Competently delivered the SP2013 solution and upgraded insurance applications (policy, claims, underwriting, user registration etc), SSO & token management (ADFS), Virtualisation, e2e integration) provided, and implemented in line with the contract the agreed implementation plan and fully meets agreed organisational requirements. ■ Excellently handled internal and external cross-functional teams & vendors: project managers, programme managers, architects, developers, Business Analysts, Testers and UX designers etc across onshore/offshore locations - India, UK, Switzerland, Spain, Ireland and the US ■ Instructed, trained and mentored scrum teams to create project efficiency, and removed blockers to high performance by managing scrum ceremonies – standups, planning, review, retrospective and backlog grooming in Jira and TFS. ■ Worked with stakeholders to manage Go/No Go reviews, deployment/project plans, checklists, CAB meetings, milestone & release readiness reviews, and Led the monthly Web Steering Committee and provided CxO level update.



Alpha International

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• Business Transformation Leader Anchors Organisation Redesign and Improvement for Global Charity

  • Jun 2012 - Oct 2013

  London, United Kingdom Reporting to the Director of Media and the COO, I was responsible for delivering the initiative that harmonises technology platforms and business processes of 5 Not-For-Profit organisations into one to save cost and improve efficiency. I ran the programme from cradle to grave through the introduction of Scrum methodology. The customer now has better control over its customer data through the CRM. ■ Efficiently worked closely with the Product Owners to design the UX through protoyping… Show more Reporting to the Director of Media and the COO, I was responsible for delivering the initiative that harmonises technology platforms and business processes of 5 Not-For-Profit organisations into one to save cost and improve efficiency. I ran the programme from cradle to grave through the introduction of Scrum methodology. The customer now has better control over its customer data through the CRM. ■ Efficiently worked closely with the Product Owners to design the UX through protoyping, wireframing, and delivered 13 concurrent digital/systems projects using waterfall, agile or wagile approach. ■ Delivered the ('Backbone Programme) front-end web-parts using javascipts, jquery, CSS3 styling and HTML5 codes; controlled the programme budget, forecasting and reconciliation with vendors/suppliers and excellently reporting to senior stakeholders and steering committee (Director of MEdia, COO). ■ Headed & delivered programme from cradle to grave to time, cost and quality; mentored PMs and senior management to adopt agile/scrum as a project delivery framework within the organisation through running learn ‘n’ lunch sessions. ■ Served as vendors’ point of contact for selection, cooperation and management of contracts, and proficiently implemented processes and business readiness activities for ops adoption. ■ Established the Technical Design Authority to agree best approach for data maintenance, Single Sign On design etc. Show less



First Clarity

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Lead Delivered Flagship Olympics 2012 Web Programme For Satisfied Client

  • Nov 2011 - Jun 2012

  London, United Kingdom ■ Ensured agile governance around pipeline & backlog grooming, TDD, Scrum, Kanban, Fortnightly sprints, Continuous Integration with Jenkins, Continuous Deployment with BuildManager, Cloud Hosting, DevOps, etc. ■ Used excellent stakeholder management skills to manage obstacles and expectations, as well as reported to Client’s CTO and HoDs on programme progress. ■ Successfully controlled production releases, CAB processes, Go/No Go calls and Go-Live checklists and trained client… Show more ■ Ensured agile governance around pipeline & backlog grooming, TDD, Scrum, Kanban, Fortnightly sprints, Continuous Integration with Jenkins, Continuous Deployment with BuildManager, Cloud Hosting, DevOps, etc. ■ Used excellent stakeholder management skills to manage obstacles and expectations, as well as reported to Client’s CTO and HoDs on programme progress. ■ Successfully controlled production releases, CAB processes, Go/No Go calls and Go-Live checklists and trained client teams (development, digital & editorial product owners). ■ Commanded, planned and carried out the programme as per agreed acceptance criteria. Other Projects: ■ SAM virtualization – Infrastructure set up to create needed redundancies ■ SSO – Single Sign on implementation through Akamai CDN to ensure faster page rendition ■ Performance testing of TMG platforms – Managed the stress testing of the platform ■ Puzzles website - Delivered the stabilisation of www.puzzles.telegraph.co.uk website ■ Timesheet and expense application development – to manage internal billing Show less



The AA

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Project Leader Implemented Scrum of Scrums To Ensure Ownership Of Delivery

  • Apr 2011 - Nov 2011

  http://www.theaa.com The Web Agility programme aimed to strengthen online presence and support revenue growth through radically improved ecommerce capabilities and business change. Products managed are: insurance, investments, roadside assistance, books, magazines and package/cruise holidays. Website was built using SitePublisher CMS ■ Comprehensively controlled the delivery & optimisation of key insurance journeys on the website linking with aggregators, adserve, microsites, discount codes etc. ■… Show more The Web Agility programme aimed to strengthen online presence and support revenue growth through radically improved ecommerce capabilities and business change. Products managed are: insurance, investments, roadside assistance, books, magazines and package/cruise holidays. Website was built using SitePublisher CMS ■ Comprehensively controlled the delivery & optimisation of key insurance journeys on the website linking with aggregators, adserve, microsites, discount codes etc. ■ Presented agile approach to optimise project resources and provided reports on business risk assessment and cutover management to the programme. ■ Directed & governed £ multimillion projects covering mobile, web redesign, CMS workflow delivery, e-commerce architecture, intranet wiki, security & capacity for the AA ■ Worked directly with Sapient Nitro’s back-end and front end onshore/offshore development teams to create website templates, CSS styling and javascript and jquery coding to run back-to-back standup sessions for multiple projects. Show less



Integritee Media

• Technology, Information and Internet

• Head, Project Management Practice

  • Jan 2011 - Apr 2011

  Supported the setup of the project management practice in adapting to the rapidly changing project management landscape incorporating agile, scrum, PRINCE2, PMI methodology Coached project managers in agile/scrum methodology Supported business development initiative through SoW creation and clients' expectations management Created add-on sales from previous projects



TE Connectivity

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Project Manager

  • Aug 2010 - Oct 2010

  SOW preparation, budgeting and financial tracking Ensuring that the projects objectives are met in terms of schedule, effort & budget. Delivery of regular and accurate workstream/project milestone reports Ensuring customer satisfaction while managing whole project lifecycle Developing and maintaining excellent relationships with potential/ existing customers for excellence in business. Working with facilities management, IT and business staff to ensure smooth running of the… Show more SOW preparation, budgeting and financial tracking Ensuring that the projects objectives are met in terms of schedule, effort & budget. Delivery of regular and accurate workstream/project milestone reports Ensuring customer satisfaction while managing whole project lifecycle Developing and maintaining excellent relationships with potential/ existing customers for excellence in business. Working with facilities management, IT and business staff to ensure smooth running of the project with no disruption to service Project scheduling, resource and contractor/vendor management to pro-actively mitigate against risks Worked on identfiying new opportunities for consulting add-on sales Show less



A Child's Destiny

• Non-profit Organization Management

• Project Manager (Web & E-commerce)

  • Mar 2010 - Aug 2010

  Led the project from initiation to delivery and post-project review through requirement definition and validation, design, development, testing and quality assurance Delivered project to tight timescale and within budget Configured web 2.0 technologies involving social media integration, e-commerce, video uploads etc Created web pages mock-ups and wireframe for delivery through the SDLC lifecycle Managed offshore and 3rd party resources and support teams (USA) Delivery of… Show more Led the project from initiation to delivery and post-project review through requirement definition and validation, design, development, testing and quality assurance Delivered project to tight timescale and within budget Configured web 2.0 technologies involving social media integration, e-commerce, video uploads etc Created web pages mock-ups and wireframe for delivery through the SDLC lifecycle Managed offshore and 3rd party resources and support teams (USA) Delivery of regular and accurate workstream/project milestone reports Co-ordination and delivery of regular programme communications through communication plan Designed and manage project management templates on behalf of the project while being flexible to adapt to change in requirement Project scheduling, budgeting, resource management and communication Show less



MetLife Alico

• Business Development Consultant

  • Sep 2009 - Feb 2010

  London, United Kingdom Provided financial advice on personal insurance products through TCF policy and compliance to FSA regulations



Amdocs

• United States
• Software Development
• 700 & Above Employee

• Project Consultant

  • 2008 - 2010

  Client-facing role representing Amdocs in different capacities in the following companies: Project Manager: ACD programme leadership portal development Project Consultant: Amdocs' Programme Leadership Rebranding Project Project/Business Change Consultant: Virgin Media's Business Transformation Programme Project/Business Change Consultant: BT's ISDN Pilot Launch Project Governance (Global) Manager: Vodafone Global/ EDS Operations Organizations - Application Development Outsourcing… Show more Client-facing role representing Amdocs in different capacities in the following companies: Project Manager: ACD programme leadership portal development Project Consultant: Amdocs' Programme Leadership Rebranding Project Project/Business Change Consultant: Virgin Media's Business Transformation Programme Project/Business Change Consultant: BT's ISDN Pilot Launch Project Governance (Global) Manager: Vodafone Global/ EDS Operations Organizations - Application Development Outsourcing Programme PMO Manager: Vodafone UK - CRM Billing Project PMO/Process Manager: Amdocs Europe - PMO Harmonization project Show less



Open Heavens

• Head, Multimedia & Technical Operations

  • 2007 - 2009

  Worked with 3rd party vendors to select best media & technical options for the organization Vendor review and selection for contractual obligations Project managed the delivery and installation of the state-of-the-art multimedia technologies for the organization Project managed the requirement gathering, development and maintenance of the nternet portal system Setup the internal email system etc



BBC

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Project Manager

  • Sep 2007 - Dec 2007

  Recruited, lead and motivated multi-disciplinary teams to deliver the VOIP project on time and to budget while acting as the single point of contact for the project. PMO setup & management, RAID, stakeholder, vendor, 3rd party and quality assurance management



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Resource Manager/ Governance Expert

  • Jan 2007 - Aug 2007

  Resource managed a team of 35 FTEs and contractors within the UKIT Architecture Set up, managed, implemented and monitored the governance, PMO and resource & demand management structure, Architecture Design Forum to support the Target Operating Model (TOM) for the IT Architecture, Strategy & Governance division. Acted as the single point of contact for project liaison with other teams i.e. 3rd party contractors, recruiters, vendors (e.g. Accenture, Detica etc)



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• (Workstream Lead,Scheduling & Change Control)

  • Jul 2006 - Jan 2007

  Worked with Dell Computers to deliver over 40,000 desktop refresh across Europe Functioned as Team Lead providing scheduling to overall programme across Europe, UK & Ireland. Involved in process improvement that governs quality management and change control Stakeholder Management Provided training to new hires on the programme



Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Head, Branch Operations & Cash Supply Chain Management

  • Jul 2000 - Apr 2006

  -Managed a team of 65 staff - Involved with recruitment, training and coaching - Monitored branch balance sheet and expense monitoring - Responsible for the operational integration of supply chain processes in 3 banks during the M&A programme - Work to setup IT infrastructure for new branches - Responsible for monthly management report from a branch level - Responsible for monitoring the global cash position of the bank - Relationship Management, Customer Service and… Show more -Managed a team of 65 staff - Involved with recruitment, training and coaching - Monitored branch balance sheet and expense monitoring - Responsible for the operational integration of supply chain processes in 3 banks during the M&A programme - Work to setup IT infrastructure for new branches - Responsible for monthly management report from a branch level - Responsible for monitoring the global cash position of the bank - Relationship Management, Customer Service and liability generation - Oversee the supply chain process supporting cash management/liquidity in the bank - SPOC for cash related transactions with regulators - Develop and adhere to KPIs for branch improvement Show less